My repair was left unfinished.
The oil filter panel was not replaced. Instead of removing one of the panels to do the repair the technician bent it backwards and wedged in the susp
The oil filter panel was not replaced. Instead of removing one of the panels to do the repair the technician bent it backwards and wedged in the suspension and leaving it wedged in there. I was not happy when I realized all of this at 4:00 am the next morning when I was trying to leave town.
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by Fishinkeylargo
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Greenway Kia West responded
We are very sorry to hear about the frustration caused by the condition of your vehicle after your recent visit. This is certainly not the level of workmanship we strive to provide our guests. Please come in to the dealership or call and ask for me directly so that we can address these concerns and resolve this matter for you.
Mark Foster, Service Manager
Service was good.
Just wish who is setting up the appointment has more knowledge of what was going on
Just wish who is setting up the appointment has more knowledge of what was going on
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by Don
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your feedback regarding your visit. We are glad to hear that the service itself was good. We appreciate your comments about the appointment process as we are always looking for ways to improve our communication. It is our goal to provide a seamless experience for all of our neighbors in Orlando and Winter Garden. We look forward to seeing you again for your next visit at Greenway Kia West.
Mark Foster, Service Manager
I just wish it was explained more like more detailed, I
thought a tune up was maintenance of the car. Brett was nice tho
thought a tune up was maintenance of the car. Brett was nice tho
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by mercedeslegrand
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your feedback regarding your visit. We are happy to hear that Brett was nice to work with, and we will certainly share your comments with him. We appreciate your input regarding the details of your vehicle maintenance, as it helps us improve how we explain service recommendations to our neighbors in Orlando and Winter Garden. It is our goal at Greenway Kia West to ensure every guest feels fully informed, and we look forward to seeing you again for your next visit.
Mark Foster, Service Manager
Always the best service with this Kia dealership Timely,
kind, engaging, informative, delightfully pleasant experience
kind, engaging, informative, delightfully pleasant experience
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by TYHS728
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for your wonderful feedback. We are thrilled to hear that you always receive the best service and that your experience was timely, informative, and delightfully pleasant. Providing an engaging and kind environment for our neighbors in Orlando and Winter Garden is our top priority at Greenway Kia West. We look forward to seeing you again for your next visit.
Anas Lazaar, General Manager
Brett Sopocy was attentive and listened carefully to my
needs. In addition, the service was completed sooner than expected.
needs. In addition, the service was completed sooner than expected.
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by 3mmm74
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Feb 09, 2026 -
Greenway Kia West responded
Thank you for the positive feedback regarding your recent visit. We are pleased to hear that Brett Sopocy was attentive to your needs and that your service was completed sooner than expected. It is our goal at Greenway Kia West to provide efficient and thoughtful care for all of our neighbors in Orlando and Winter Garden. We will be sure to share your kind words with Brett and the rest of the team, and we look forward to seeing you again for your next visit.
Mark Foster, Service Manager
He Did a very good job very respectful and informative
and i appreciate that and his supervisor was great also well informed and knowledgeable and helpful and I and very grateful
and i appreciate that and his supervisor was great also well informed and knowledgeable and helpful and I and very grateful
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by jarretelballard
Verified Customer
Verified Customer
Service Price Transparency
Jan 24, 2026 -
Greenway Kia West responded
Jarret, thank you for the great review! We’re glad to hear your experience was respectful, informative, and helpful, and that both your advisor and their supervisor took great care of you. We truly appreciate your trust, and we’re here anytime you need us at Greenway Kia West in Orlando.
— Mark Foster, Service Manager
Excelente y rápida atención El tiempo de espera para la
entrega de mi auto fue realmente muy corto y la atención del personal fue muy amable
entrega de mi auto fue realmente muy corto y la atención del personal fue muy amable
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by mlocampoe
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 24, 2026 -
Greenway Kia West responded
¡Muchísimas gracias por su reseña! Nos alegra saber que recibió una atención excelente y rápida, que el tiempo de espera fue muy corto, y que nuestro personal fue muy amable. Agradecemos su confianza y estaremos encantados de atenderle nuevamente en Greenway Kia West en Orlando.
— Mark Foster, Service Manager
Everything was good with the dealership.
The dealership was great and was very responsive in answering all my questions.
The dealership was great and was very responsive in answering all my questions.
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by Shailee.kk
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 24, 2026 -
Greenway Kia West responded
Shailee, thank you for the great review! We’re happy to hear everything went well and that our team was responsive in answering all of your questions. We truly appreciate you choosing Greenway Kia West in Orlando, and we look forward to helping you again whenever you need us.
— Mark Foster, Service Manager
Very good service.
Only complaint was the waiting time. Exceed the 2 hours promised. Wait for 3 hours for my first maintenance.
Only complaint was the waiting time. Exceed the 2 hours promised. Wait for 3 hours for my first maintenance.
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by Sallshr
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 24, 2026 -
Greenway Kia West responded
Sallshr, thank you for the 4-star review and for sharing the feedback. I’m glad you received very good service, but I’m sorry the wait time exceeded what we promised—waiting 3 hours when you were quoted 2 is frustrating, especially for your first maintenance visit.
We appreciate you bringing this to our attention, and we’ll use it to improve scheduling and communication so we can meet the time expectations we set. Thank you for choosing us for your service.
— Mark Foster, Service Manager
Quick maintenance since I already had half of the service
done. But my oil was never reset from the previous appointment and never got a new sticker but Brett provided a new one. I am unsure if they rechecke
done. But my oil was never reset from the previous appointment and never got a new sticker but Brett provided a new one. I am unsure if they rechecked my oil though.
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by arianna1230
Verified Customer
Verified Customer
Other Employees Tagged:
Brett Sopocy
Jan 24, 2026 -
Greenway Kia West responded
Arianna, thank you for the 4-star review and for the detailed feedback. I’m glad your maintenance visit was quick and that Brett was able to get you a new sticker.
I’m sorry the oil life wasn’t reset from the previous appointment and that you left unsure whether the oil was rechecked—clear communication and completing those small but important steps should be standard. If you email me your name and the date of your visit, I’ll have our team verify the service notes and make sure everything was completed properly.
— Mark Foster, Service Manager
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