Brett Sopocy | Page 6

Greenway Kia West responded

Hi JoeyCaballero2015 — thank you for the feedback, and I’m sorry your visit took longer than expected for a tire patch. Your time matters, and we should do better. I’m glad to hear Brett was friendly and took good care of you. And thank you for the suggestion about snacks in the waiting area — I’m sharing that with our team as we work to improve the experience. If you’re open to it, please email me with the date of your visit so I can review what caused the delay: markfoster@greenwayauto.com . — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, charles1003! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re glad your experience was quick and easy, and that you were able to drop off your keys without an appointment and have everything finished right on time. It’s also great to hear our team explained everything in a way that made sense and that you feel good about coming back—that means a lot. Thanks again for your trust—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the 5-star review, MANIACIX40! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re so glad to hear Brian was incredibly nice, knowledgeable, and honest—those are exactly the qualities we want our customers to feel every time they’re here. We’ll be sure to share your kind words with Brian and our leadership team. Thank you again for trusting us, and Happy Holidays—we look forward to seeing you next time! — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the great review, 4mjfinvestments! We truly appreciate you choosing Greenway Kia West in Orlando for your service visit. We’re glad you had awesome service and that our team’s transparency and authenticity stood out—those are values we take seriously every day. We’ll share your feedback with the crew, and we look forward to delivering that same experience every time you come in. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

nhuedragon, thank you for the 5-star review! We’re happy to hear Brett was amazing and super friendly, and that every visit feels like a genuine environment. I appreciate the shout-out to the whole team, from Gabe to me personally. We look forward to seeing you again next time you’re in. — Mark Foster, Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

Thank you for the review, josuembakus2000! We’re glad your oil change was completed promptly and right on the timeline you were given, and that everything was clearly explained to you from start to finish. We appreciate you choosing us for service, and we look forward to helping you again next time. Mark Foster Service Manager markfoster@greenwayauto.com

Manuel Morales responded

Good quick reliable service. Every time I go.they offered me a ride back and forth from my job because i had a lot of work to do and couldn't wait.

Greenway Kia West responded

Lu, thank you for being a Verified Customer and for sharing your experience with us! I’m very glad to hear you find it a friendly place and that our staff has been professional and helpful. It’s also great to know our technicians showed strong knowledge of their work—that’s exactly what we strive for every day here at Greenway Kia West in Orlando. We’ll be sure to recognize Brett Sopocy and the team for taking such good care of you. We truly appreciate you choosing us for your vehicle’s service needs, and we look forward to helping you again in the future. Sincerely, Mark Foster Service Manager markfoster@greenwayauto.com

Greenway Kia West responded

NELSONROSA, thank you for the 5-star review! We’re happy to hear you found the dealership clean and that you received great customer service. We appreciate you choosing Greenway Kia West in Orlando and look forward to seeing you again. — Anas Lazaar, General Manager anaslazaar@greenwayauto.com

Greenway Kia West responded

I’m very sorry to hear this, Ihhc777. If you felt our technician didn’t take your concern seriously and your vehicle still has an unresolved issue, that’s not acceptable. Please email me directly with your name, best phone number, VIN (if available), and a brief description of the issue (plus any warning lights/messages). I’ll review your visit, get the right technician involved, and make sure we take a thorough second look. Mark Foster Service Manager markfoster@greenwayauto.com