Brent Stump | Page 12

I went in for a tire change that took 5 hours. Raven got me a shuttle so I could go a mile down the road to finish errands and be picked back up. I waited 2 hours for a pick up with 5 calls back f Raven got me a shuttle so I could go a mile down the road to finish errands and be picked back up. I waited 2 hours for a pick up with 5 calls back for a pickup only to get Brent finally who was a help and got me returned back to Toyota. Raven only used the call center when actually the driver was there asking when I was needing to be picked up. She actually knew I needed to get back. Raven, take lessons on customer service from Brent. This was not how return business is done. Maybe I need to start using again Nalley for my Toyota service. More

by Leamon69 Verified Customer Verified Customer

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Experience was great, I appreciate the help and assistance from Brenton. This I one of the many time I have come to this Toyota and I enjoyed their impeccable service !! assistance from Brenton. This I one of the many time I have come to this Toyota and I enjoyed their impeccable service !! More

by Brendy N Verified Customer Verified Customer

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Smooth, uneventful execution! Scheduled appointment by telephone. Arrived 10 minutes prior to appointment time. Waited 40 minutes in bright, comforatble waitng room with clean ba Scheduled appointment by telephone. Arrived 10 minutes prior to appointment time. Waited 40 minutes in bright, comforatble waitng room with clean bathrooms and endless coffee! You might do a little better with another dealer/service center or you could a worse lot worse with the other guys. Best wishes for continued success! Cheers! More

by hickey72 Verified Customer Verified Customer

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The service was done well and on time and I was fully informed and a good follow-up at checkout. informed and a good follow-up at checkout. More

by ejt278 Verified Customer Verified Customer

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Everytime I am here they treat me like family. Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people aro Literally like a family member. I was took care at the highest level and always will return and continue to recommend sales and service to people around me. More

by brendan Lazaroff Verified Customer Verified Customer

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August 8, 2024: Vehicle (15,7xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engi check engine light. I was told nothing was wrong and they cleared the code. October 7, 2024: Vehicle (18,5xx miles) was taken in for a check engine light. I was told nothing was wrong and they cleared the code. When I pressed to have the issue addressed further. I was told “Toyota corporate makes us jump through a bunch of hoops in order to get paid for warranty work. Bring it back as soon as the light comes back on.” I did not realize it at the time, but this should have been a sign that this dealership is shady. November 15, 2024: Vehicle (19,7xx miles) was taken in for a check engine light. I was told that it is NOT covered under warranty and I had to pay $1,700 for repair. I was naïve and trusted Toyota to stand behind their vehicle and warranty and they will not. Maybe if Cobb County Toyota would have done more than just clear the code back in August, my repair bill would have been much less. We will never know. Do not trust Cobb County Toyota to service your vehicle. They do not care about helping you. All they care about is taking money from you. More

by ryan.m.moore Verified Customer Verified Customer

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I have always loved Cobb County Toyota and most likely will continue to take my vehicle there. However, after having $600 worth of services done on Saturday, my battery completely died, and I had to pay $ will continue to take my vehicle there. However, after having $600 worth of services done on Saturday, my battery completely died, and I had to pay $200 for a tow and $360 for a new battery. I believe this could have been prevented if my battery had been checked during the initial service. It is extremely frustrating. More

by ASHLEYKIRBY402 Verified Customer Verified Customer

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Was in and out within less than an hour. Brent was extremely helpful and answered all my questions. Brent was extremely helpful and answered all my questions. More

by momcigar1 Verified Customer Verified Customer

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All of the employees that I dealt with were both courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed th courteous and professional. Within the day, they diagnosed the problem in my front suspension and called me with recommendations. They performed the work I approved, which actually fixed the problem. I'm noting this because I had taken my car to an independent shop a week earlier for the problem - their work did not fixed the problem - they continue to push back on me so I decided to try Cobb County Toyota. Lastly, the availability of a courtesy shuttle is a great service. Driver was very nice. More

by GSCHWEITZ Verified Customer Verified Customer

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I have purchased my last two cars from this dealership and have been getting service from this dealership since 2006. My service experience two weeks ago was the worst service experience I’ve ever experi and have been getting service from this dealership since 2006. My service experience two weeks ago was the worst service experience I’ve ever experienced! More

by SLHOLLAND Verified Customer Verified Customer

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