Brandon Tibbals
Brandon Tibbals at Rallye BMW
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Brandon Tibbals

Service Advisor

Rallye BMW

1 Brush Hollow Rd
Westbury, NY 11590

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4.9
465 Reviews

Welcome to Rallye BMW! I have been a part of the team since 2011, and have enjoyed working with this organization. Rallye treats its customers and employees with the utmost respect and true professionalism. I am proud of how far I have come since joining the automotive industry, learning a great deal over the years. Customers enjoy working with me because of my honesty, loyalty, and dedication to the needs of others. I have won two awards for best customer service at the dealership. I grew up in Roslyn Heights, NY and attended SUNY Old Westbury. Like to travel whenever I have the time. Costa Rica, Puerto Rico, and California are some of the amazing places I have traveled to. One of my favorite hobbies is surfing – I’ve been surfing for over 10 years now. Helping others is my true passion. Stop by the dealership today and be prepared to receive high-quality service that you can depend on!

4.9

465 Reviews

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466 Reviews of Brandon Tibbals

April 08, 2025

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This Dealership is way too busy. That is the problem. The people are very nice More

by gnbutterfly
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Recommend Dealer
No

April 06, 2025

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The service adviser is not the problem, the staff and the dealership it self is unprofessional. I have picked up my vehicle multiple times and my vehicle was left in disrepair, with items broken and now left More

by DESIGNINGWITHMAC
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Recommend Dealer
No
Apr 07, 2025

Rallye BMW responded

It's disappointing to hear about your experience with our dealership. We strive for professionalism and quality service, so it's concerning that we've fallen short in this instance. We'd like the opportunity to address these issues directly and make things right for you. Please feel free to reach out at your convenience. Thank you, Chris Blanco - Service Manager - 516-833-4862

April 06, 2025

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Service department is terrific eccept for the service manager. He is unresponsive and never returns your phone calls after numerous attempts. More

by RC3J5
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Recommend Dealer
Yes

Other Employees Tagged: Anthony Persaud , Chris Longo

Apr 07, 2025

Rallye BMW responded

Thank you for sharing your feedback. It's great to hear that the service department has been terrific, but I'm sorry about the lack of responsiveness to calls. We strive for excellent communication and would like to address this issue promptly. Please feel free to reach out directly so we can assist further. Thank you, Danielle Dewling - General Sales Manager - 516-833-4850

March 21, 2025

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Service manager Chris Longo is awful. Leave many messages never calls u back. Finally if he does gives lame excuses More

by RC3J5
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Recommend Dealer
No

Other Employees Tagged: Anthony Persaud , Chris Longo

Mar 21, 2025

Rallye BMW responded

We strive for prompt and effective communication and I apologize for the lack of follow-up you've experienced. Please feel free to reach out to me directly so I can personally address any lingering concerns. Thank you, Diane Seage - BDC/Reputation Manager - 516-833-4817

March 20, 2025

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Very good courteous Professional Great service Loaner car very helpful It company is reliable I will come back More

by mfallii
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Recommend Dealer
Yes
Mar 21, 2025

Rallye BMW responded

Thank you for sharing your positive experience with Rallye BMW! We're delighted to hear that our team provided courteous and professional service, and we're glad the loaner car was helpful. We look forward to welcoming you back in the future!

March 13, 2025

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In October my wife brought her x5 for service the inspection was due in a month, they didn’t updated or informed her. November she got a ticket for expired inspection. When I brought her car in I inq More

by SANDRIKOS
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Recommend Dealer
Yes

Other Employees Tagged: Cosmo Laurino

Mar 14, 2025

Rallye BMW responded

Thank you for sharing your experience with us. We're sorry to hear about the oversight regarding the inspection and maintenance coverage at Rallye BMW. Your feedback is important, and we'll use it to improve our communication in the future. Please feel free to reach out if there's anything we can do for you now.

March 07, 2025

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Technicians are buttoned up and fastidious great service timely and efficient, friendly too, look forward to next service. More

by danweiss48
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Recommend Dealer
Yes
Mar 07, 2025

Rallye BMW responded

We're delighted to hear that our technicians provided you with efficient and friendly service at Rallye BMW. We look forward to welcoming you back for your next visit!

March 07, 2025

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Nice service my English not so good sorry But anyway people nice only we was waiting for longer More

by tshim9999
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Recommend Dealer
Yes
Mar 07, 2025

Rallye BMW responded

Thank you so much for leaving Rallye BMW a five-star review! We greatly appreciate your business and support.

February 26, 2025

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Good service attitude and get the job done according to customers requirements. Will make appointment with him for next service time. More

by Ken
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Recommend Dealer
Yes
Feb 27, 2025

Rallye BMW responded

Ken, we're delighted to hear that you had a positive experience with our team at Rallye BMW. We look forward to seeing you for your next service appointment!

February 23, 2025

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Employee Rating

The car wash was not done after service unlike other vehicles. I noticed all other vehicles were washed and cleaned. Feels discriminated. More

by Ypak114
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Recommend Dealer
No
Feb 26, 2025

Rallye BMW responded

I'm sorry to hear about your experience with the car wash. We strive for consistency in our services, and it's concerning that we fell short this time. Please reach out so we can address this issue directly and ensure it doesn't happen again. Thank you, Chris Blanco - Service Manager - 516-833-4862

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