Brandon Ballard

One: there was never a clear understanding of all the options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: t options that were ordered. For instance, ordered the xlt package but never on the order that was finalized did it state the component parts. two: thought i ordered the tonneaux cover and the bed liner but that wasn’t in the package, exactly the sort of thing that got up my nose about listing stuff and not just listing packages… was told inclusion would delay delivery by three months (this was after delivery) and even though I stated I wasn’t in a big hurry to get the truck. Next issue: What are the alleged points that are supposedly included. Bought the cover (rather expensive for what it was), but no points were applied to the purchase … then no points were allowed to install it since the service department doesn’t allow for them. S o what good are they? At that point, I took the cover home with me… Service wanted 220 bucks for a half hour job…I installed it myself… also had a bed installed. three: you would do a lot better if you were straight forward doing business. .. and not dancing around issues… Finally, time was not taken to give me a short explanation of all the options on the truck and all the things that needed setup As for the rest, getting the payment and all of the administrivia taken care of was well done and we appreciated the professionalism in that regard. More

by emann3 Verified Customer Verified Customer

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Drove to Koon's Ford from Virginia to purchase my 2017 Infiniti Q60. The best customer service I've received in any dealership. Their service and price of vehicles are unmatched. Great team in Brandon lan Infiniti Q60. The best customer service I've received in any dealership. Their service and price of vehicles are unmatched. Great team in Brandon land Terry. Definitely an A+ team that I would recommend. This team knows how to look out for their customers with unbeatable pricing and flexibility to ensure customer satisfaction. More

by mark.halog0459 Verified Customer Verified Customer

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Kudos to Brandon for a smooth process from beginning talks to close out! I would definitely look to purchase from Koons Ford again. For those in the market, make sure to ask for Brandon. talks to close out! I would definitely look to purchase from Koons Ford again. For those in the market, make sure to ask for Brandon. More

by plr0 Verified Customer Verified Customer

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Staff will take your through the process every step of the way and are patient the way and are patient More

by jeffro200181 Verified Customer Verified Customer

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The transaction went very smoothly and had it wrapped up quickly. Got the added equipment installed fast. quickly. Got the added equipment installed fast. More

by solstice1981 Verified Customer Verified Customer

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Very disappointing experience. I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I cou I purchased a bed cover as part of a sale, but it was not in stock at the time. The dealer agreed to order it and call me when it arrived so I could return for installation. When the cover came in, I was surprised to learn that the salesperson—who admitted he had never installed one before—was the only person available to do the installation. Only after the cover arrived did he inform me that other departments at Koons Annapolis would not install it because I hadn’t paid for installation. At no point during the sale was I told I’d need to arrange and pay separately for installation, or that an untrained salesperson would be the one installing it. That’s not something a typical customer would expect—especially when the dealership has trained technicians on site. I explained my concerns to Brandon, but he offered no alternative other than installing it himself. Now I’m left with a bed cover that I must pay to have professionally installed elsewhere, costing several hundred more dollars. I would not recommend trusting this sales team More

by dsomm001 Verified Customer Verified Customer

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Brandon was great to work with and the whole team made out experience flawless and easy! out experience flawless and easy! More

by jessicacrosslin0 Verified Customer Verified Customer

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Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More

by revray Verified Customer Verified Customer

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Brandon was great. Very helpful and answered all our questions in a knowledged and respectful manner. Very helpful and answered all our questions in a knowledged and respectful manner. More

by emmacait Verified Customer Verified Customer

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My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER Verified Customer Verified Customer

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