Brandon Ballard

Brandon was great to work with and the whole team made out experience flawless and easy! out experience flawless and easy! More

by jessicacrosslin0 Verified Customer Verified Customer

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Although I had an appointment - it did take about 2 hours plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. plus to do a simple 20,000 mile check up on my Mach-E - yet - I was treated well and taken care of well. More

by revray Verified Customer Verified Customer

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Brandon was great. Very helpful and answered all our questions in a knowledged and respectful manner. Very helpful and answered all our questions in a knowledged and respectful manner. More

by emmacait Verified Customer Verified Customer

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My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER Verified Customer Verified Customer

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Brandon was super attentive and his follow up was great. Would refer my friends to him Would refer my friends to him More

by SULLIVANTHEO Verified Customer Verified Customer

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I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

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Largely, nothing but inconvenience from Koons. They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them. I have been trying for over a week to have them address this. Also there was a console safe and digital door lock, but no instructions on how to open and change them. I have been trying to get this addressed also for over a week. Horrible followup on this purchase. I wouldn't do it again. More

by RKELL Verified Customer Verified Customer

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Excellent customer service from both Brandon and Terry. We appreciate all their help and follow up! We appreciate all their help and follow up! More

by pat.hogan5 Verified Customer Verified Customer

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Brandon did a great job with showing the vehicle and keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat and they assumed me that the extended warranty was included. They then had to double back because I was right. Other than that, the experience was positive. The guys were friendly and seemed honest. More

by sean.sawka Verified Customer Verified Customer

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Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More

by william.hehir1 Verified Customer Verified Customer

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