Brandon Ballard

My first time with Koons. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. From the sales to service, smooth sailing! No tracking down anyone, follow up excellent. More

by BSCHRONIGER Verified Customer Verified Customer

Report | Print

Brandon was super attentive and his follow up was great. Would refer my friends to him Would refer my friends to him More

by SULLIVANTHEO Verified Customer Verified Customer

Report | Print

I mean they were okay. I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Othe I went in there to get my break pads fixed. They said they fixed them but now my breaks screech. It’s awful. I’m going somewhere else next time. Other than that they were kind and responsive. But, I don’t really trust them anymore. More

by dhillonmk123 Verified Customer Verified Customer

Report | Print

Largely, nothing but inconvenience from Koons. They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them They did find me a truck, but didn't tell me that it had more than 500 miles on it. It was delivered with wheel locks but no socket to unlock them. I have been trying for over a week to have them address this. Also there was a console safe and digital door lock, but no instructions on how to open and change them. I have been trying to get this addressed also for over a week. Horrible followup on this purchase. I wouldn't do it again. More

by RKELL Verified Customer Verified Customer

Report | Print

Excellent customer service from both Brandon and Terry. We appreciate all their help and follow up! We appreciate all their help and follow up! More

by pat.hogan5 Verified Customer Verified Customer

Report | Print

Brandon did a great job with showing the vehicle and keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat keeping in touch. However, there was a bit of confusion regarding what I owed, because they forgot to add in the extended warranty. I told them tat and they assumed me that the extended warranty was included. They then had to double back because I was right. Other than that, the experience was positive. The guys were friendly and seemed honest. More

by sean.sawka Verified Customer Verified Customer

Report | Print

Courteous and very accommodating to assist me with whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. whatever I needed. Brandon who sold me the car stopped to ask if I needed anything. More

by william.hehir1 Verified Customer Verified Customer

Report | Print

Great experience for me, overall. Grandon allard and Koons Ford are the best. And I love my new car. Grandon allard and Koons Ford are the best. And I love my new car. More

by jewithe Verified Customer Verified Customer

Report | Print

They mad buying a car easy Terri in financing and Brandon were amazing and made me feel at home even helped me move my things to the new car you don’t find that kind of help Thank you guys! were amazing and made me feel at home even helped me move my things to the new car you don’t find that kind of help Thank you guys! More

by armwilliams13 Verified Customer Verified Customer

Report | Print

They were not high pressure at all and they were all very kind and knowledgeable. kind and knowledgeable. More

by stevendreibelbis Verified Customer Verified Customer

Report | Print