Bob Knott | Page 21

Satisfied customer Always a pleasure to get service at Prestige Volvo. Courteous and pleasant staff always ready to please the customer. Bob Knott was very helpful and i Always a pleasure to get service at Prestige Volvo. Courteous and pleasant staff always ready to please the customer. Bob Knott was very helpful and informative about my service issues. I would rate him a 10 anytime. More

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Best Service Experience of My Life From the thoughtful, professional follow-up and consideration shown by Jay Rosen (Service Manager) to the pro-active, attentive and reassuring service From the thoughtful, professional follow-up and consideration shown by Jay Rosen (Service Manager) to the pro-active, attentive and reassuring service of Deena Simmons (Advisor) to the selflessness of Walter (Technician) foregoing his lunch hour to get my car serviced quickly this was the single most impressive, well-managed, and satisfying experience that I have ever had... Everyone that I encountered in the Service Department was exemplary. The owners of Prestige Volvo of Hanover should waste no time in rewarding these true professionals. Congratulations to Jay Rosen and to great team! More

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S60 T5 Thanks all- very happy with sales, service AND the cappuccino machine!heard good things about this dealership and even still they exceeded expectation Thanks all- very happy with sales, service AND the cappuccino machine!heard good things about this dealership and even still they exceeded expectations-with a competitive price and hands down on top of it service -Cheers!! More

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Top Notch Prestige has been servicing our S40 for years and so we bought a certified pre owned S60 through Rich Curto and was extremely pleased with his sinceri Prestige has been servicing our S40 for years and so we bought a certified pre owned S60 through Rich Curto and was extremely pleased with his sincerity and honesty. After driving the car a day I noticed the drivers seat control panel was loose and so I called Rich- he introduced me to Tammy and it was fixed in no time at all! I was able to get back in time for my workday. Thanks Prestige team - you made us confident we made the right decision to buy a Volvo. More

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Perfect from Beginning to End Six years ago I bought my first car at Prestige Volvo. From that time the service department has made me feel like family. When it was time to buy my Six years ago I bought my first car at Prestige Volvo. From that time the service department has made me feel like family. When it was time to buy my second car there was only one place I was going to go. From the moment I called to verify the availability of the car I wanted to helping me carry my stuff to my new car every member of this family made me feel a part of something bigger than just buying a car. Ron felt more like a consultant and friend helping me by a car then someone trying to make a sale. Even though Ron was my direct rep, Tina, Lindsay, Libby and Ariel were there to do the little things to make this process as easy as possible. The final pieces of paperwork with Pat were very easy and very quick. And while I was there Bob, Shannon, and Patricia in service helped me schedule my tuneup for my now 10-year-old XC 90 and gave me a place to hang out while my new car was getting its finishing touches. Buying a car is a very stressful process, but when you’re doing it with people who feel like family it makes it all worth it. More

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Excellent Service Dept The Service Manager, Jay, is a hands-on Manager. He interacts with customers, has always greeted me kindly and with concern for why I was in his shop. The Service Manager, Jay, is a hands-on Manager. He interacts with customers, has always greeted me kindly and with concern for why I was in his shop. Patricia and Bob, Service advisors, explain everything to me, set me up with loaners when appropriate, and never let me leave until I’m satisfied. Andy has taken a personal interest in keeping my aging car in top shape. Coming in for an oil change, regular service, or diagnostic (like my last visit), I always feel satisfied when I leave. More

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Truly Exceptional Best Sales Best Service Best facility- Could not be mores pleased with a dealership. Volvos are excellent and relatively price well to their competit Best Sales Best Service Best facility- Could not be mores pleased with a dealership. Volvos are excellent and relatively price well to their competition. TOPS! More

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Service Excellence Jay Rosen and his team in East Hanover have been servicing my family's XC90's for the past 13 years. Patricia, Bob and Deena (along with the support s Jay Rosen and his team in East Hanover have been servicing my family's XC90's for the past 13 years. Patricia, Bob and Deena (along with the support staff and technician's that customer's rarely see) are always professional, while making everyone feel comfortable and relaxed. I recently had an expensive item completely fail at less than 2 months out of warranty, which requires subjective decision making. Jay presented a solution that was fair and minimized the out of pocket on both sides. I send new customers here every chance I get, because the purchasing of a vehicle is infrequent, but the service becomes the testament of why you should carefully choose a dealer. More

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Superior Customer Service and Repairs Prestige Volvo employees are always friendly, but this time I also received top notch customer service that easily fit around my work schedule. The r Prestige Volvo employees are always friendly, but this time I also received top notch customer service that easily fit around my work schedule. The repairs fixed every problem I mentioned and were well worth the cost. Thank you for making car repair easy! My car has over 100,000 miles so I will be back eventually. Joe and Bob are exceptional. More

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Lousy Service Department Classic over promise and under deliver. Made an appointment for 10:30 AM for a routine 60k service. The service person "Bob" sat before me and scrat Classic over promise and under deliver. Made an appointment for 10:30 AM for a routine 60k service. The service person "Bob" sat before me and scratched his head trying to come up with what he thought the appropriate price for the service. Bob then asked if I would be waiting. I told him no, that I had a ride but I would be back at 3 for the car. Bob would call me if anything out of the ordinary came up, great. No call. No service. Bob and the service team decided to push me to the back of their service line, thank you very much. So, my ride is inconvenienced, my car isn't ready because they took those waiting ahead of me, and my dog is home waiting. Thanks Bob, I won't be back. Ever. I know this won't amount to much because Prestige Volvo has PLENTY of business and mine doesn't matter, at all. More

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