Bill Parks | Page 8

The repair service professional and handle my issues very well. The repair problem was taken care of. well. The repair problem was taken care of. More

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The folks at Napleton Ford of Oak Lawn were very helpful and got my car up and running again at no cost. Highly recommend them! and got my car up and running again at no cost. Highly recommend them! More

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Service consultant Bill Parks took the name and made some nice suggestions. Got me in on short notice. nice suggestions. Got me in on short notice. More

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The service was quick and effective. My service advisor was kind friendly and very attentive to my needs ! My service advisor was kind friendly and very attentive to my needs ! More

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It is easy to make an appointment. The technician advisers are very friendly and helpful The technician advisers are very friendly and helpful More

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Always accommodating and great customer service. One of the best dealerships! From service to sales. One of the best dealerships! From service to sales. More

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Ford in Oak Lawn has a strong and efficient team. I am very have with the services the Ford provides. Whether it’s an oil change or something with my battery I am always able to get an appointment fa I am very have with the services the Ford provides. Whether it’s an oil change or something with my battery I am always able to get an appointment fast and my car back fast as well! Thank you for being such a strong team and making me happy with all services! Check them out if you’re looking for help with your Ford vehicle. More

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I have a great relationship with my service advisor Bill Parks. I respect his advice, I appreciate his explanations. I know he goes above and beyond for his customers. The work done by the technicians has b Parks. I respect his advice, I appreciate his explanations. I know he goes above and beyond for his customers. The work done by the technicians has been excellent- as I expected. I take my Explorer to the dealership regularly and they keep her running great. More

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The staff are very friendly and polite and professional. They service my vehicle in an acceptable time frame. They service my vehicle in an acceptable time frame. More

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I quickly remembered why I stopped coming to this dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately desc dealership the moment I arrived. An advisor whose name was not listed among the employees, and whom I am apparently not allowed to accurately describe due to the review filter, was engaged in a personal conversation with another customer who was already being assisted by a different service advisor. He knew I was waiting because he had already grabbed a tablet, yet he chose to finish his conversation before acknowledging me. What stood out even more was that two other employees stopped what they were doing to ask whether I had been helped. The advisor eventually came over and tried to justify his behavior by claiming he was helping “his” customer. That was simply not true. He was having a personal conversation with a customer who was already receiving assistance from another advisor. A new customer standing and waiting should have been the priority. What frustrated me most was not the delay itself, but the refusal to take accountability. I asked three separate times to have someone else assist me because I was tired of hearing excuses instead of a simple apology. On our way out, he sarcastically told my grandmother and me to “have a blessed day.” As someone who values faith, I believe humility and accountability should accompany those words. Fortunately, the advisor who ultimately assisted me handled everything professionally. He was respectful, courteous, and made my business feel valued. Unfortunately, this visit also reminded me why I stopped using this dealership years ago. I continue to encounter recommendations for services that appear unnecessary. During this visit, I was told I needed a transmission flush because the fluid was supposedly dirty and gummy. My transmission was rebuilt six months ago, meaning the fluid is essentially new. That recommendation immediately raised concerns. Additionally, my windshield wipers, which genuinely needed replacement, were apparently not identified during the inspection. I was also told that neither cabin nor engine air filters could be replaced because they were unavailable. My independent mechanic regularly sources parts through supplier relationships and credit accounts, so it is difficult to understand why a major Ford dealership could not obtain basic maintenance items. Filters are common wear items, not rare specialty parts. What further damaged my confidence was when the advisor attempted to prove his honesty by saying, “I could have told you I replaced them and you wouldn’t have known.” That is not reassuring. It comes across as suggesting customers are either uninformed or incapable of verifying work performed on their vehicles. In the end, I paid $159 for an oil change that used to cost $39.99 and that I have paid $79.99 for at other Ford dealerships. Higher prices can be justified by higher-quality service, attention to detail, and professionalism. In my experience, this location delivered the opposite. I will not be returning. I would rather make the drive elsewhere and deal with advisors who demonstrate better judgment, accountability, and respect for their customers. More

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