Bill Fallon
Service Advisor
Colonial Volkswagen of Westborough
89 Turnpike Road, Rt. 9
Westborough, MA 01581
696 Reviews
Write a Review696 Reviews of Bill Fallon
October 27, 2025
The dealership broke a piece inside of my car and tried to hide with with electrical tape. I didn’t discover it till a week later when I’m driving and a piece of my car fell off that had been taped up by t to hide with with electrical tape. I didn’t discover it till a week later when I’m driving and a piece of my car fell off that had been taped up by the dealership. More
October 26, 2025
I am happy with my new volkswagen jetta sport. Wish it could have been an sel model but that's my bad. Wish it could have been an sel model but that's my bad. More
Other Employees Tagged: Bill Mcgrath, Gina Martinez, Jon Lacey, Dylan Begin, Mike Pender, Renato Lima, Brendan Gallagher, Tara Magaw , Patrick
October 21, 2025
Great customer service! Clear communication about the needs of the vehicle and attention to detail. Clear communication about the needs of the vehicle and attention to detail. More
Other Employees Tagged: Bill Mcgrath
October 13, 2025
happy with service unhappy with trying to learn and understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman woul understand this new car manual very difficult to understand and work with as I attempt using this car perhaps more attention from salesman would be appropriate More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 13, 2025
Fast and to the point, no fuss, easy. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. This is what a good service department looks like, with people who talk to you, online appointments, video explanations, and upfront pricing. More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 09, 2025
Service was professional. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. All questions were heard and answered in a patient, professional and concise manner. Overall the entire experience was pleasant and peaceful. More
Other Employees Tagged: Jon Lacey, Dylan Begin
October 02, 2025
The dealership is prompt when getting started to work on the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issue the vehicle and I'm usually out in a very timely manner. The waiting area is nice and is clean. The team provides appropriate feedback on any issues. More
Other Employees Tagged: Jon Lacey, Dylan Begin

