Bill Fallon

Great team that understands customer service. They did their best to accommodate me throughout a lengthy repair and I would recommend them to anyone looking to service their car. They did their best to accommodate me throughout a lengthy repair and I would recommend them to anyone looking to service their car. More

by petersjonathan3 Verified Customer Verified Customer

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I drive from Boston to have my cars serviced at Colonial Volkswagen in Westborough because of Kevin and Billy. Kevin and Billy always go above and beyond to service my cars and even help me decide on which Volkswagen in Westborough because of Kevin and Billy. Kevin and Billy always go above and beyond to service my cars and even help me decide on which new cars to get. They take the time to graciously answer all my questions. The phones are answered when I call the service department and we even text. I like when I pick the car up it’s freshly washed. More

by SLBOSSI Verified Customer Verified Customer

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we have bought our cars at this dealership. had service as well, very happy, and satisfied with this dealership. Thank you again. had service as well, very happy, and satisfied with this dealership. Thank you again. More

by SDAWES4 Verified Customer Verified Customer

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Bill is great ! The process was super easy and didn’t take long at all. Bill was very helpful and has a great positive attitude very kind! Over all great service! The process was super easy and didn’t take long at all. Bill was very helpful and has a great positive attitude very kind! Over all great service! More

by MARIAHBERRY7 Verified Customer Verified Customer

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The service dept at Colonial Westboro is top shelf. I've been a customer for 20 years and will not go anywhere else for service. I've been a customer for 20 years and will not go anywhere else for service. More

by DRDEREGIS Verified Customer Verified Customer

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Very good. Better / more signage upstairs for service dept would help. Blah blah blah for 15 word minimum. Points off for that. :-( Better / more signage upstairs for service dept would help. Blah blah blah for 15 word minimum. Points off for that. :-( More

by mhagen360 Verified Customer Verified Customer

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I had a fantastic experience at Colonial VW, thanks to Dylan! From start to finish, he was professional, friendly, and made the entire service appointment a breeze. His communication was top-notch—keeping Dylan! From start to finish, he was professional, friendly, and made the entire service appointment a breeze. His communication was top-notch—keeping me informed every step of the way and ensuring I understood everything about my car’s service. His great demeanor and attention to detail truly stood out, making what could have been a stressful process incredibly smooth. More

by Rishi Desai Verified Customer Verified Customer

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Aways greeted with a smile and a Hello. Work is completed on time and always kept up to date on the process Work is completed on time and always kept up to date on the process More

by RMCGINNITY Verified Customer Verified Customer

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The folks in the service department were responsive and accommodating. Great experience for the entire process accommodating. Great experience for the entire process More

by matthew.pedone Verified Customer Verified Customer

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This is the best team at WV. Kevin made my experience special, Marc found exactly what I wanted and in the part and service department Billy will always have your back with safet Kevin made my experience special, Marc found exactly what I wanted and in the part and service department Billy will always have your back with safety. Will never leave them. More

by jennifernakhailicsw Verified Customer Verified Customer

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