Austin Meek | Page 25

Great customer service, good communication and explanation of repairs. Fast service, decent pricing. Would recommend explanation of repairs. Fast service, decent pricing. Would recommend More

by erichall921 Verified Customer Verified Customer

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Austin Meek did an excellent job, helping with warranty issues and keeping us informed and making recommendations for the future. issues and keeping us informed and making recommendations for the future. More

by patrickdye Verified Customer Verified Customer

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Can’t make reservation for 5k service called they say drive I. And it’ll be 20 mins. Got there and was told it’d be 75 mins. At least. Had to leave drop wife off and come back. Got back and dude acted l drive I. And it’ll be 20 mins. Got there and was told it’d be 75 mins. At least. Had to leave drop wife off and come back. Got back and dude acted like he’d never seen me before and acted like he hadn’t greeted me 15 minutes prior. Got taken care of by different person and Mr meek was very nice and helpful. You should move these simple services ahead of longer ones I think that was what your supposed to be doing based on what people tell me on the phone. More

by Dock Verified Customer Verified Customer

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I really loved purchasing my 2022 Toyota Camry from Cobb County Toyota. Dwight was our salesman, and he did a great job! So thankful! County Toyota. Dwight was our salesman, and he did a great job! So thankful! More

by CATHERINE.IBARRA Verified Customer Verified Customer

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Maintenance crew very helpful. Austin spent the extra time explaining to me what all my 4500 maintenance would cover and the cost. Austin spent the extra time explaining to me what all my 4500 maintenance would cover and the cost. More

by cdmurph100 Verified Customer Verified Customer

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Went to get my front brakes done and had parts that I already ordered. They installed them without question. Job was done in less than an hour. already ordered. They installed them without question. Job was done in less than an hour. More

by JB Verified Customer Verified Customer

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My tire air pressure sensor indicated low pressure in one of my tires. Went to Cobb County Toyota to have my tires assessed and my driver side rear tire picked up a nail. CCT stated the tire could not be rep of my tires. Went to Cobb County Toyota to have my tires assessed and my driver side rear tire picked up a nail. CCT stated the tire could not be repaired and a new tire would need to be ordered. They then proceeded to change out the damaged tire by replacing it with my full size spare tire. During this process they put the full size spare on the right rear and put the damaged tire, and rim, where the spare tire would normally be located. The following day I went back to the dealership and had a new Michelin tire installed on the drivers side rear rim. What CCT did was replace my perfectly good spare with the new tire and left the damaged tire on the rim in my spare. A couple of days later, after the air pressure sensor again indicated low pressure in one of my tires, I took my car to Mavis Tires who immediately identified the problem and was able to fix my spare. Fortunately I had road hazard warranties on all my tires with CCT so the new Michelin was only $36 and my spare was fixed for $30 by Mavis Tires. Thankfully my tire air pressure sensors were working properly and the spare tire was repaired properly as it should have been initially by CCT. Had this mistake by CCT not been identified and corrected immediately then the next time I needed a spare tire in good working order would have been a major inconvenience. It is this lack in attention to detail by CCT over our last few visits to the dealership that have become quite concerning and no longer simple oversights on the part of their service department. It’s time to start looking for alternative auto repair shops. More

by RKRNWILSON Verified Customer Verified Customer

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After 3 visits, the problem remains. After each visit, they tell us it is fixed... After each visit, they tell us it is fixed... More

by Dag Verified Customer Verified Customer

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My service tech was great, so this is not about him. I made an appointment days in advance at 8:20. I showed up at 8:15 to a very long line. I called the service center from my car at 8:22 just to make I made an appointment days in advance at 8:20. I showed up at 8:15 to a very long line. I called the service center from my car at 8:22 just to make sure I was in the right place since it was my first time I was ever there. They assured me I was in the right place, just wait in line, & they’d let my tech know I was there. I wasn’t “checking in” until a few minutes before 9 am (almost 40 minutes off schedule). I was given an estimated wait of 1.5 hours, but it ended up being almost 2 hours. I didn’t leave until 11 am. I was treated as part of the “first come first serve” system even though I had an appointment for my oil change. Like I said, my tech Austin was great & I know the line/service itself was not his fault—however my issue is the time it took to go through all of that when I planned ahead by making an appointment. It makes me want to find a new Toyota dealership for the 4Runner I just purchased to be serviced. More

by kelsey10 Verified Customer Verified Customer

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Austin is always helpful, he helped me with a tire that needed to be replaced from damage needed to be replaced from damage More

by DSR706 Verified Customer Verified Customer

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