Ashley Hornung

Lexus accused me of doing something with the steering wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts wheel that I didn’t do to my car and then they wouldn’t own up to their responsibility of causing the problem. Appears the sales and technical depts were covering up their mistake. They are riding that line of being unethical with a smile on their face. They lost my respect when they just didn’t own it. All over a $150 which they were only willing to absorb half and l paid the other half. If I were a man I wonder how the conversation would have gone! More

by susan36 Verified Customer Verified Customer

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Customer service experience is always great! They make sure your questions are answered throughlly. No issues They make sure your questions are answered throughlly. No issues More

by DGSR32 Verified Customer Verified Customer

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Years of Excellent Service! Seriously, staff are friendly, honest and take great care of our Lexus! 168,000 miles and running as good as ever! Seriously, staff are friendly, honest and take great care of our Lexus! 168,000 miles and running as good as ever! More

by MFISHERWV Verified Customer Verified Customer

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Good location, nice clean facility, knowledgeable staff, efficient service great communication of progress being made on your vehicle, very nice new loaner vehicles efficient service great communication of progress being made on your vehicle, very nice new loaner vehicles More

by wdjaleonard Verified Customer Verified Customer

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Complicated situation but they recommended and completed work that was previously done by the previous owner only 6k miles ago. Unfortunate, they should have noticed the work was already done. work that was previously done by the previous owner only 6k miles ago. Unfortunate, they should have noticed the work was already done. More

by Dleland17 Verified Customer Verified Customer

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Ashley explained everything clearly, was friendly and listened well. Service dept was clean, I appreciated the additional rooms in the waiting area to sit in listened well. Service dept was clean, I appreciated the additional rooms in the waiting area to sit in More

by mszgobuckeyes Verified Customer Verified Customer

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Very pleased. Liked it better when free pickup and delivery 🤣 The delivery gentleman was very respectful and courteous Liked it better when free pickup and delivery 🤣 The delivery gentleman was very respectful and courteous More

by alicemariehill52 Verified Customer Verified Customer

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Fantastic I was tardy and was worked in-this was so appreciated! Clean and comfortable waiting area. Ashley professional and helpful. appreciated! Clean and comfortable waiting area. Ashley professional and helpful. More

by DAWN.DENTON Verified Customer Verified Customer

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The personnel are personable professionals , dealership is clean and comfortable. Would refer to friends and family is clean and comfortable. Would refer to friends and family More

by DIANESCOTT1111 Verified Customer Verified Customer

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