Antonio Holmes | Page 9

Service department is great and honest … Sales group are the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a main the opposite. We had a very bad experience last year, with sales personnel and previous management, when we bought a car. They told us it has a maintenance coverage which was not true. Since then we don’t recommend anybody from our network to buy car from this dealership. More

by emedsid Verified Customer Verified Customer

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The people that work here seem to care about making you no matter which department you are in that you have a good experience. no matter which department you are in that you have a good experience. More

by Kelleygirlplanet Verified Customer Verified Customer

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This was the worst service experience I have had in over 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going so 20 years. The service agent insisted on us doing over $1000 of unneeded work at check in and only dropped the items when we said we would be going somewhere else. The marked the car as being picked up at the end of the day even though we said we were waiting so it took over 3 hours for what we were told would be 1.5 hours. Service advisor was not courteous at anytime of the visit. We will not be returning to this dealership for any future service appointments or car purchases. More

by Josh Verified Customer Verified Customer

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Grate services good people and razonable prices and also close to home I buy my first vehicle here and I he'd a good experience also close to home I buy my first vehicle here and I he'd a good experience More

by joselbeltran Verified Customer Verified Customer

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My regular service man was not there Harveen did an excellent job very courteous and professional. He did an outstanding job excellent job very courteous and professional. He did an outstanding job More

by Jeff Verified Customer Verified Customer

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Antonio provides transparent and helpful service details. Antonio made sure that my car was ready on time. Antonio made sure that my car was ready on time. More

by inekaguerra Verified Customer Verified Customer

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I was at the dealer for 5 hours for a routine 50k maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of m maintenance check which is absolutely unacceptable. I arrived on time for my 10am appointment, was told Carlos was OOO so Connir would take care of me, and was told of the recommended actions at 12pm, I declined the battery replacement via the text and verbally instructed Connor and was told he would be pull my car around shortly. TWO more hours passed before I had to go and enquire about the status of my vehicle. Connor was nowhere to be found so I had to ask ANOTHER agent to assist me. If it weren't for Antonio who stepped in to help, who knows, I might still be at the dealership. I will never come back due to the terrible service. Definitely would not recommend coming here. Cowboy Toyota's service was much better and it's sad to see how it's changed. More

by Disappointed customer Verified Customer Verified Customer

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Unsatisfactory service. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Had an oil change appointment at 12:pm. Was there at exactly 12. Was told by the advisor that it will take 1:30-2 hrs and he wrote 1:30 on the form. Patiently waited at the lounge. Around 2 pm, went to see the advisor for any update. Was told that it will take more minutes. Had to wait for additional 1 hr until the car was ready. Service took more than 3 hrs for a simple oil change and tire rotation. Got no updates from the advisor for the 3-hr period. Never experienced with any dealership waiting 3 hrs for oil change. Left the dealership starving, disappointed. Wasted so much time and ruined my schedule that day. More

by bing b Verified Customer Verified Customer

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Dealership is very welcoming and helpful. I life how I was helped out efficiently and getting updated information. I life how I was helped out efficiently and getting updated information. More

by Dulce Camarillo Verified Customer Verified Customer

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The staff was friendly to me during the visit. Wish I was updated of my repair Wish I was updated of my repair More

by Prefer not to provide info Verified Customer Verified Customer

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