Anthony Thurman Jr | Page 11

Anthony was excellent. As usual he was responsive and informative. He surprised me with warranty information. The hand car wash was superb. As usual he was responsive and informative. He surprised me with warranty information. The hand car wash was superb. More

by deanebelden Verified Customer Verified Customer

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The staff were all very nice, but the waiting area was really cold. Other than that it was all good. really cold. Other than that it was all good. More

by kiddolae2 Verified Customer Verified Customer

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Klaben was able to satisfy my service needs on my recent visit. Was able schedule a convenient appointment and it went quickly. visit. Was able schedule a convenient appointment and it went quickly. More

by JBARTLETT3 Verified Customer Verified Customer

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They have reliable service for a variety of vehicle makes and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking abou and models, and their service plans are excellent. Their staff are friendly, helpful, and always know what you, and they themselves, are talking about. Among various people at this dealership, across 22 years of my custom, I have never met one who I have a complaint of any kind about. I also like that they don't press upsells of anything, More

by anuchtal Verified Customer Verified Customer

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This was my first ever service appointment at Klaben. Sean and Anthony were outstanding. I was processed immediately upon my arrival. They, both, kept me informed as I waited in the vey comfortable custo Sean and Anthony were outstanding. I was processed immediately upon my arrival. They, both, kept me informed as I waited in the vey comfortable customer waiting area. When advised that service was going to take longer, they quickly provided a rental car. Overall, I'm very satisfied with the outstanding service. More

by PILLA.JOSEPH Verified Customer Verified Customer

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The location is comfortable if you are staying while you wait. The staff is friendly, knowledgeable and understanding of your needs and concerns. wait. The staff is friendly, knowledgeable and understanding of your needs and concerns. More

by 3k2127 Verified Customer Verified Customer

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Everyone in the Service Center was great! Anthony Thurman in particular was extremely professional and went out of his way to help us. Anthony Thurman in particular was extremely professional and went out of his way to help us. More

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They were helpful in the situation and made leasing a new vehicle a pleasant experience. My salesman Mike and David Klaben took Care of everything . vehicle a pleasant experience. My salesman Mike and David Klaben took Care of everything . More

by kellynbrooke Verified Customer Verified Customer

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Your service department is awesome. I think Anthony is top notch. I also appreciated getting a rental car. I think Anthony is top notch. I also appreciated getting a rental car. More

by carolynszachta Verified Customer Verified Customer

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I recently had the pleasure of working with Service Advisor Shelby Wiley at Klaben Ford Service Center, and I couldn’t be more satisfied with the customer service I received. When I first spoke with Sh Advisor Shelby Wiley at Klaben Ford Service Center, and I couldn’t be more satisfied with the customer service I received. When I first spoke with Shelby over the phone and explained my concerns with my truck, Shelby demonstrated an impressive depth of knowledge about my vehicle’s current issues. From the moment I entered the service garage, Shelby showed a great deal of professionalism. She approached me, introduced herself, and began to check my vehicle in. Shelby explained everything in detail, making sure I understood the necessary process of the warranty repair. I also explained my issue with another local dealership, and Shelby never spoke ill of them. She stayed professional. What stood out the most was her commitment to keeping me updated throughout the entire repair process. I greatly appreciated her constant communication, which helped alleviate any concerns I had. Shelby was not only professional but also incredibly friendly, making the experience much easier. Unfortunately, I did not meet the Service Technician Tyler. I will say that my vehicle had almost 200 more miles than when I dropped it off. That clearly tells me that Tyler took the time to investigate my concerns. He also gave, in great detail, his findings and any repairs he completed. Tyler the truck is running GREAT!!! Thank you! If you’re looking for a knowledgeable and attentive service advisor, I highly recommend Shelby Wiley. Thank you, Shelby and Tyler, for your exceptional service! I would be remiss if I did not mention Anthony. Anthony assisted me when I picked my vehicle up. Anthony was extremely friendly and helpful. More

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