Anthony Sullivan | Page 38

Didn’t have a great experience. The technician we used to see left for another job. In my most recent experience, we worked with Anthony who ended up adding multiple line items to m The technician we used to see left for another job. In my most recent experience, we worked with Anthony who ended up adding multiple line items to my bill that I never requested or confirmed to have done on my car. Additionally, the estimated time to complete the service was over an hour longer than what I was told to expect. Luckily, the manager made it right, but I wouldn’t recommend using Anthony in the future. More

by RHVITELLO Verified Customer Verified Customer

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It wasn't the dealership. I had a problem with Anthony Sullivan the service advisor. he had me waiting standing outside about 45 mins. after he told me my car was ready. I wou I had a problem with Anthony Sullivan the service advisor. he had me waiting standing outside about 45 mins. after he told me my car was ready. I would like for his supervior to contact me about this visit because I had to go to him three times before my car was brought out to me and that he had left for the day which I found very disrespectful. I have never had to deal with this before at this dealership. Please contact me ASAP. I can be reached @ 770-377-0525. Sincerely, Sherri A Simpson More

by chewbe Verified Customer Verified Customer

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The service was timely and they did an excellent job. I highly recommend their services I highly recommend their services More

by keithhoyte Verified Customer Verified Customer

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Anthony Sullivan is great. He is very pleasant, honest and explains everything in detail. He is a Win Win for Cobb County Toyota. A real keeper !! He is very pleasant, honest and explains everything in detail. He is a Win Win for Cobb County Toyota. A real keeper !! More

by keyben Verified Customer Verified Customer

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Service advisor Jeff Silvers has always treated me right. Always thorough in explaining what needs to be done, estimated price and time frame. Always thorough in explaining what needs to be done, estimated price and time frame. More

by FISHNDOC0 Verified Customer Verified Customer

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Anthony is very responsive and professional. He is quick to keep me updated on needs and status. He is quick to keep me updated on needs and status. More

by Keli Verified Customer Verified Customer

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Will never take my truck anywhere else but Cobb Toyota! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! Ty Anthony you guys did amazing! Customer communication was on point he definitely walked me through everything! More

by mandismendoza34 Verified Customer Verified Customer

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Servicing cars here since 1994, not going anywhere else. Always do a great job thank you Always do a great job thank you More

by FROG_LADY Verified Customer Verified Customer

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Everyone very friendly and courteous. Anthony kept us informed all along the way. When the first repair didn't work, I took my car back in. I was given a courtesy car until my repair w Anthony kept us informed all along the way. When the first repair didn't work, I took my car back in. I was given a courtesy car until my repair was completed. And no charge for the 2nd repair. I always take my car to Cobb County Toyota for maintenance and service. More

by TJM3453 Verified Customer Verified Customer

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I scheduled an appointment online requesting specific things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I things. Oil change, tire rotation and balance, check brakes. Told me it would be 1.5 to 2 hours. Ok, no big deal. I waited. AND waited. AND waited. I get a text asking me to meet my technician to discuss a few things. This is when I got extremely mad. I was told several more things that “could be” fixed on my car totaling close to $3,000. I asked for specific service so do NOT take my car apart looking for things that need to be fixed. The car is over 20 years old. Let it be. After I refused all of the additional requests, I was told it would only be about 30 more minutes. I spent FIVE hours at your dealership. Yes, FIVE FLIPPING hours when I should have been at work. I have been using this dealership for years and so do my family and friends. They will no longer be using your services. This was the WORST customer service experience I have had in a long time. I was visibly angry and frustrated, but no one there asked if they could help or anything. Where are your managers? Had I not been hours late to work, I would have found one. It could have all been avoided had your technicians just did what I asked and not try to push additional service on me. More

by hekride Verified Customer Verified Customer

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