He is very responsive and thorough and I appreciate the
communication and follow through they provide
communication and follow through they provide
More
by JGIESKE
Verified Customer
Verified Customer
Service Price Transparency
Jun 23, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re grateful you noticed Angelo’s responsiveness and thoroughness during your Ford F-150 service. It’s great to hear the communication and follow-through met your expectations. Thank you for trusting us, and we look forward to assisting you again.
Jeff Samp
General Sales Manager
262-225-9010
Two items that were frustrating; 1) It amazes me that a
dealership has no way to adjust the seat temperature, and 2) At a place where you could spend 100’s to 1000’s the dealership chose to implement a fee
dealership has no way to adjust the seat temperature, and 2) At a place where you could spend 100’s to 1000’s the dealership chose to implement a fee to use a credit card. Really? That is the epitome of cheap at a state of the art dealership. Raise your prices a couple percent, call it a day, and stop nickel and diming people spending money in your shop. Having that choice at a neighborhood restaurant is one thing, but not at a car dealership. Otherwise the people and the service are awesome!
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by STEDE7157
Verified Customer
Verified Customer
Service Price Transparency
Jun 22, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for choosing Gordie Boucher Ford of Menomonee Falls. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Jeff Samp
General Sales Manager
262-225-9010
Took care of my 2004 TBird.
When parts weren't available, kept the car indoors at night till they arrived and were installed. Great service. Great people.
When parts weren't available, kept the car indoors at night till they arrived and were installed. Great service. Great people.
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by AWTHORNBERRY
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 21, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for trusting us with your 2004 Ford Thunderbird. Angelo and our team were glad to keep your Thunderbird indoors overnight while waiting for parts and to complete the installation. We appreciate your 5-star rating.
Jeff Samp
General Sales Manager
262-225-9010
Excellent turnaround and sharp diagnostics on my Explorer
Customer service was beyond outstanding and very friendly
Customer service was beyond outstanding and very friendly
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by Eismj
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 20, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for recognizing the quick turnaround and precise diagnostics on your Ford Explorer. We’re glad our team delivered a friendly and outstanding service experience. We look forward to helping you with any future needs.
Jeff Samp
General Sales Manager
262-225-9010
My truck was serviced and delivered back to me the same
day just as he promised to me.
day just as he promised to me.
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by maritimeservice1
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 19, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
It’s great to hear Angelo returned your Ford F-150 the same day as promised. Fast service is important to us and we’re glad to have met your expectations. Feel free to reach out if you need anything else.
Jeff Samp
General Sales Manager
262-225-9010
Excellent Everything was great!
I received great service, and got what I was looking for.
I received great service, and got what I was looking for.
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by WICKTERI
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 17, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We’re happy your Ford Edge service met your expectations and that you found exactly what you were looking for. Angelo appreciates your feedback.
Jeff Samp
General Sales Manager
262-225-9010
Great dealer for service.
Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly.
Angelo did all the research needed to have everything well prepared for my truck drop off. It all went smoothly.
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by DAVEMENESES
Verified Customer
Verified Customer
Service Price Transparency
Jun 06, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for the five-star review and your kind words. We’re glad Angelo’s research ensured your Ford F-150 drop-off went smoothly. We look forward to assisting with your future service needs.
Jeff Samp
General Sales Manager
262-225-9010
I had a starter that failed and had it towed to Boucher
ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I
ford. So they confirmed this by testing it, but the fee for this is 198 dollars. So I thought they would finish job after the next full day, and so I text dealership to inquire, and they respond that they had trouble getting the starter, but said looking like it would be done at end of day. I waited for call but there was none. So 3rd day I waited a few hours and then called dealership. Angelo then tells me technician broke bolt off in the process. How is it I wasn't informed of this earlier? By this time I am angry how the communication has been handled. Being ghosted by this dealer and charging 190 dollars an hour is way out of line. So I needed my vehicle to get meds for 92 year old mother and I am her caregiver and the only vehicle I have is sitting in shop with simple task of replacing starter yet because ford doesn't use any type of thread paste to aide a bolt from corrosion it broke with using air tools exhorting to much force and a simple job then turns ugly. I did barely get my suv back at very last minute on Wednesday. I had contacted service manager Alex about this debacle and said he needed to make it right, so he dropped the 198 dollar fee that was part of quote. So I paid 625 dollars for a job quoted at 762. I can say assuredly that the lack of communication and how everything happened, I would never take a vehicle there again or consider buying one either. A brand new grand opening and the worst service I could ever receive.
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by Glennschultz
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 10, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Glenn, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please reach out to us at your convenience. Thank you.
Jeff Samp
General Sales Manager
262-225-9010
Jun 11, 2026 -
Glennschultz responded
Jeff, I have my truck back, and Alex of your service department already had removed the $198 inspection fee from my bill because of my complaint. When I asked Alex to breakdown the costs, he told me that the start was 290$ Since I used to live in Hartford and the SUV was purchased at Ewald Ford, I called them while I was waiting and was quoted 260$ on the starter. But when I tried for more kickback, Alex then said that he could charge me for all the hours for the repair on the broken bolt, In which your dealership was the one who broke it. If that would have happened my attorney would have been called and contact 6 would join me to let everyone know of your practices. However, this is no longer just about the money. Your team lied to me about why my vehicle was late, completely ghosted a caregiver stranded without transportation for a 92-year-old mother, and rushed the job so poorly they broke a starter bolt and had to perform unapproved thread modifications to my vehicle's housing. I am not interested in an offline phone chat to help clear your review score. I want a formal, in-person sit-down meeting at your dealership with you, your Service Manager, and the Ford Motor Company Regional Zone Manager to address these severe communication failures and sloppy mechanical practices. Let me know the date your Zone Manager is next in the Milwaukee territory so we can schedule this. Oh and I have the texts from Angelo hard copied as they are time stamped to show when things took place.
Angelo, was fantastic!
Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now
Easy to work with reasonable and honest. Service matches the sales and finance team. We bought our Explorer from Tim did financing with Milan and now service with Angelo. All are easy and great to work with. I tell everyone I know to go to Gordie Boucher Ford of Menomonee Falls!
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by JJPELICARIC
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 05, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
We appreciate you sharing your experience. It’s wonderful that Angelo provided honest, reliable support and that your Explorer’s service lived up to your sales and financing experience. We look forward to welcoming you back.
Jeff Samp
General Sales Manager
262-225-9010
The service was excellent The person that waited on me
was knowledgeable who was pleasant to work with
was knowledgeable who was pleasant to work with
More
by MARVINMCKAY54
Verified Customer
Verified Customer
Other Employees Tagged:
Angelo Gagliano
Jun 05, 2026 -
Gordie Boucher Ford of Menomonee Falls responded
Thank you for sharing your experience. It’s wonderful to hear Angelo provided knowledgeable and pleasant service on your Ford F-150. We appreciate you trusting us with your maintenance needs.
Jeff Samp
General Sales Manager
262-225-9010
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