Andrew Shaw
Andrew Shaw at BMW of Westlake
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Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
217 Reviews

Dealership Experience

1 yr, 9 mos

Industry Experience

12 yrs

4.8

217 Reviews

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217 Reviews of Andrew Shaw

January 19, 2025

Dealership Rating
Employee Rating

The service was fine, but they clearly did not value my time. I waited nearly 20 minutes for them to bring my car as I was on my lunch break from work. Also the next day I had no washer fluid. Given the More

by JFERRELLCS
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

January 15, 2025

Dealership Rating
Employee Rating

Pretty good pretty quick really cool shop I wanted to see the cars but I wasn’t sure if I could cool place. More

by Jordeb
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2025

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

January 15, 2025

Dealership Rating
Employee Rating

Nice nice nice nice nice nice nice nice nice nice nice nice nice nice work More

by CULLEN.BARNEY
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2025

BMW of Westlake responded

Cullen, thank you so much for your high rating!

January 14, 2025

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Employee Rating

Very responsive in the level of service and attention to detail. Was able to get in quick and get problem resolved in timely manner More

by kzajo
Service Price Transparency
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Recommend Dealer
Yes
Jan 18, 2025

BMW of Westlake responded

Your satisfaction is our top priority.

January 13, 2025

Dealership Rating
Employee Rating

The service at BMW Westlake is excellent! Andrew in the Service Department provides excellent service! More

by EAGLETRACK1
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Jan 14, 2025

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

January 10, 2025

Dealership Rating
Employee Rating

Brittaney is always friendly, professional and makes what is a somewhat annoying circumstance into pleasurable experience. More

by Sean Curtin
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Recommend Dealer
Yes

January 10, 2025

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This dealership is absolutely amazing, they’re very attentive and explain everything thoroughly. Today l got my car serviced and Matt was the absolute best! More

by Brandi Roby
Service Price Transparency
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Recommend Dealer
Yes
Jan 11, 2025

BMW of Westlake responded

Brandi, your wonderful feedback and rating mean a lot to us.

January 10, 2025

Dealership Rating
Employee Rating

Very excellent service and good customer service. Will be back very soon and will refer friends. More

by MAYJOR0042
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Recommend Dealer
Yes
Jan 12, 2025

BMW of Westlake responded

Thank you so much for the positive review!

January 09, 2025

Dealership Rating
Employee Rating

Professional, responsive, great follow up and kept me informed throughout process. Made good suggestions for future service. More

by rjb7
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Recommend Dealer
Yes
Jan 11, 2025

BMW of Westlake responded

Thank you for your kind words and this wonderful review!

January 09, 2025

Dealership Rating
Employee Rating

Cory with scheduling is very easy to work with . Matthew the mechanic is very knowledgeable and I find his video very clear and informative More

by lizhealth5
Service Price Transparency
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Recommend Dealer
Yes
Jan 11, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

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