Andrew Shaw
Andrew Shaw at BMW of Westlake
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Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
256 Reviews

Dealership Experience

2 yrs

Industry Experience

12 yrs, 3 mos

4.8

256 Reviews

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256 Reviews of Andrew Shaw

April 10, 2025

Dealership Rating
Employee Rating

I feel like at home . They always take care of my car needs and solve my problems . More

by NATEMANSOUR1
Service Price Transparency
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Recommend Dealer
Yes

April 08, 2025

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BMW does not get their recognition just by the name. It’s by all the employees from the sales department the accounting department and the service department are the ones that make up BMW.. an example o More

by TOBYJOE444
Service Price Transparency
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Recommend Dealer
Yes
Apr 12, 2025

BMW of Westlake responded

Toby, thank you for sharing your positive experience!

March 27, 2025

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Always great service, with a smile. If the work will take hours they offer rides, or loaners and work with your schedule. highly recommend. More

by LUIS64
Service Price Transparency
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Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

March 26, 2025

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Employee Rating

Great service and prompt problem solving for my flat tire. We were so pleased with the team at BMW Westlake More

by DCKLEIN
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Recommend Dealer
Yes
Mar 28, 2025

BMW of Westlake responded

Thank you so much for the positive review!

March 20, 2025

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Excellent customer service. Service was efficient. The staff is very patient and understanding. I will receive further service in the future. More

by DIAMONDBTAYLOR.EFDA
Service Price Transparency
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Recommend Dealer
Yes
Mar 23, 2025

BMW of Westlake responded

We are very happy to have provided you with such a positive experience!

March 18, 2025

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Excellent service and service. They are very professional and friendly in addition to knowledgeable. I would strongly recommend More

by JPANUTO
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Recommend Dealer
Yes
Mar 23, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

March 06, 2025

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There is no better BMW dealer than this one/clean / friendly/ respectful and professional plus beautiful people! More

by DANELOS23
Service Price Transparency
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Recommend Dealer
Yes
Mar 09, 2025

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

March 01, 2025

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Employee Rating

Professional, courteous, polite, and a well-oiled machine from top to bottom. Prompt responses and answers to all my questions. Their crew maintained my vehicle as needed then washed it before returning to More

by TFA6267
Service Price Transparency
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Recommend Dealer
Yes
Mar 05, 2025

BMW of Westlake responded

Reviews like this give us motivation and help us ensure we provide high-quality care.

February 22, 2025

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Employee Rating

Service is thorough and customer service reps are very pleasant and keep you updated on every detail. More

by KRAY44107
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Feb 26, 2025

BMW of Westlake responded

We really appreciate your feedback!

February 22, 2025

Dealership Rating
Employee Rating

Took care of me when I needed a new tire in the middle of a snow storm. Thank you More

by Behrooz
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Cory McConville

Feb 26, 2025

BMW of Westlake responded

We are very happy we could provide you with a positive experience!

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