Andrew Shaw
Andrew Shaw at BMW of Westlake
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Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
232 Reviews

Dealership Experience

1 yr, 10 mos

Industry Experience

12 yrs, 1 mo

4.8

232 Reviews

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232 Reviews of Andrew Shaw

February 07, 2025

Dealership Rating
Employee Rating

Matt was very helpful. They really went the extra mile and did not try to overcharge me for my repairs or do unnecessary repairs. More

by fricaurte777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mathew Povroznik

Feb 07, 2025

fricaurte777 responded

Matt did a great job

February 06, 2025

Dealership Rating
Employee Rating

Service was good. Technician was friendly. Service was completed quickly. I was satisfied with the feedback. More

by diane.f1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

February 04, 2025

Dealership Rating
Employee Rating

Andrew was very professional. Helped me out and got great service. On time and video of car was a nice feature. More

by EdHartzell
Service Price Transparency
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Recommend Dealer
Yes

February 03, 2025

Dealership Rating
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Easy online scheduling, simple check in process. Short wait time. Great communication. Good waiting area conducive to working whilst I waited. More

by MATTHEW.NITSCHKE
Service Price Transparency
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Recommend Dealer
Yes

February 03, 2025

Dealership Rating
Employee Rating

Andrew helped me sync my new phone e and shared a few more advantages of having my car👏 More

by LMWISE6
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

February 02, 2025

Dealership Rating
Employee Rating

I have my car serviced here. It took two trips to fix my car. The service tech missed tightening a bolt on my anti-freeze pump. More

by NICK.CODISPOTI
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Feb 06, 2025

BMW of Westlake responded

Hello Nick, thank you; we appreciate your feedback!

January 30, 2025

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Employee Rating

Great job of keeping me informed of progress with my vehicle . As a first time customer was very impressed! More

by BILLYOUNG01
Service Price Transparency
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Recommend Dealer
Yes
Feb 03, 2025

BMW of Westlake responded

We appreciate your positive review about your recent experience with us!

January 29, 2025

Dealership Rating
Employee Rating

Matthew, Andrew, and Corey have been excellent. I have had multiple flat tires. They have been able to take my car the same day that I called to replace the tire. They are all pleasant, professiona More

by DOCRETINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

BMW of Westlake responded

Thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

January 28, 2025

Dealership Rating
Employee Rating

Very good service and good service attitude Very careful introduction Very patient The price is very good More

by wolf2kx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2025

BMW of Westlake responded

We are so pleased you enjoyed your visit to BMW of Westlake!

January 27, 2025

Dealership Rating
Employee Rating

Very professional outfit. Great waiting area. Clear setting of expectations that match the final outcome. Of course, pricier than other options.. More

by JHAUSRATH
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Jan 29, 2025

BMW of Westlake responded

Thank you for taking the time to let us know how we did. We hope you have a great day!

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