Andrew Shaw

They are very accommodating, personable and we appreciate how they keep us in the loop regarding what is found and needed with our vehicles how they keep us in the loop regarding what is found and needed with our vehicles More

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Pretty good dealership. Good service. Good response time. Very helpful with my needs and experience. Good service. Good response time. Very helpful with my needs and experience. More

by MAJORINFLUENCE74 Verified Customer Verified Customer

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Low to no pressure. This is my 4th car with BMW Westlake, always been competitive and fair. This is my 4th car with BMW Westlake, always been competitive and fair. More

by SPENCER27 Verified Customer Verified Customer

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They are very professional and friendly. I felt comfortable and knew they were giving good advice and taking good care of my vehicle. I felt comfortable and knew they were giving good advice and taking good care of my vehicle. More

by james.nichols1986 Verified Customer Verified Customer

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I wanted to share my exceptional experience with the service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their kn service center at BMW of Westlake. Led by Brittaney Quick, their team consistently exceeds my expectations and makes every visit a pleasure. Their knowledge of my 2024 BMW X-6's technology is outstanding, and they always keep me informed about potential issues during service visits. I particularly appreciate their innovative communication methods. During a recent recall visit, the technicians sent text messages and video text messages to help me understand the maintenance issue and how they planned to resolve it. This level of transparency and customer service is truly commendable. The service department's professionalism and expertise are consistently impressive. My recent recall appointment was completed quickly and efficiently, and my service advisor clearly explained all maintenance needs in an easy-to-understand manner. Overall, I am extremely satisfied with the service I receive at BMW of Westlake. Their commitment to customer satisfaction and technical excellence is truly beyond compare. Sincerely, Scott C. Ashbrook Avon Lake, OH (c) 216-210-2029 More

by SCOTT@AMERICANOFFICESERVICES.COM Verified Customer Verified Customer

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Great service. Quick and easy. I asked how long it would take and they beat it by 10 minutes. Quick and easy. I asked how long it would take and they beat it by 10 minutes. More

by DSTRAYER60 Verified Customer Verified Customer

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Andrew was very professional and helpful when explaining the service I needed for my vehicle. Andrew kept me informed every step of the way. the service I needed for my vehicle. Andrew kept me informed every step of the way. More

by RENATTA102 Verified Customer Verified Customer

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Thing are handed in a timely manner here. Service in the waiting room could be more aligned to BMW class and reputation. Service in the waiting room could be more aligned to BMW class and reputation. More

by A_MAJDFAR Verified Customer Verified Customer

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Cory is always prompt, honest and professional in the service he provides. I value our relationship. service he provides. I value our relationship. More

by DAVIDAR333 Verified Customer Verified Customer

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$6 unexplained charge is petty and dishonest. Not disclosed ahead of time. Be up front with your customers. Not disclosed ahead of time. Be up front with your customers. More

by RLPINNOW Verified Customer Verified Customer

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