Andrew Shaw
Andrew Shaw at BMW of Westlake

Andrew Shaw

BMW Service Advisor

BMW of Westlake

24690 Sperry Drive
Westlake, OH 44145

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4.8
272 Reviews

Dealership Experience

2 yrs, 7 mos

Industry Experience

12 yrs, 10 mos

4.8

272 Reviews

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272 Reviews of Andrew Shaw

November 07, 2025

Dealership Rating
Employee Rating

Fixed my squeeky brakes fairly quick. Unfortunately it was very expensive, hope next repair is less expensive. More

by UNIMARK2
Service Price Transparency
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Recommend Dealer
Yes
Nov 09, 2025

BMW of Westlake responded

We appreciate you taking the time to leave us this feedback.

November 04, 2025

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Very prompt on information Great videos to show what was done and what needs to be done very clean detailed car when picked up More

by ALLENBERNA
Service Price Transparency
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Recommend Dealer
Yes
Nov 06, 2025

BMW of Westlake responded

Hi Allen, thank you so much for your positive comments about BMW of Westlake!

November 04, 2025

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Employee Rating

Appointment for annual service. Staff was very friendly and accommodating. Work was completed within the timeframe promised. Inside and outside was cleaned. Had been dealing wit More

by jrlouis
Recommend Dealer
Yes
Nov 06, 2025

BMW of Westlake responded

Thank you; we appreciate your feedback!

October 25, 2025

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Employee Rating

Great service! !! They should give a free inspection to acknowledge the customer of any other problems on their car to see if they wish to service it More

by CHRIS.9.CJOR
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Recommend Dealer
Yes
Oct 27, 2025

BMW of Westlake responded

Hello Chris, thank you; we appreciate your feedback!

October 20, 2025

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As always . Exceptional service and staff . Thank you ! Matt was awesome . Needless to mention Britney and John . More

by TarekDbouk
Service Price Transparency
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Recommend Dealer
Yes
Oct 23, 2025

BMW of Westlake responded

Thank you, and have a fantastic day!

October 14, 2025

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Very nice staff. Almost no wait time! Waited a little longer than I would have liked for an appointment for my tire but it wasn’t too terrible and they also let me ad More

by DARWISHDARWISH86
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Recommend Dealer
Yes
Oct 18, 2025

BMW of Westlake responded

We are glad we could help!

October 13, 2025

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Expected time for service in an out was excellent and appreciated. Also, staff was very professional. More

by DENNYMOCK657
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Recommend Dealer
Yes
Oct 16, 2025

BMW of Westlake responded

We do hope we can be of assistance in the future. Take care!

October 02, 2025

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At bmw of westlake technicians are intelligent, people at the desk are so professional and knowledgeable to help. There are nothing else that you can really ask for More

by NATEMANSOUR1
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Recommend Dealer
Yes
Oct 05, 2025

BMW of Westlake responded

Hi Nate, thank you for taking the time to leave a review for us at BMW of Westlake. We're happy we could meet your expectations!

September 26, 2025

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Employee Rating

The people are very nice and I had no problems ever. I have purchased two cars and so far everything is good. More

by JRIVERA36
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Recommend Dealer
Yes

September 20, 2025

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Employee Rating

The whole group is very helpful and attentive any time I go there. The sales people are there to assist but are not overbearing and give you space More

by KVMJAME
Service Price Transparency
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Recommend Dealer
Yes
Sep 23, 2025

BMW of Westlake responded

Please let us know if there is anything else we can do for you; we are more than happy to help!

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