Andrew Horne
Andrew Horne at Mercedes-Benz of Princeton

Andrew Horne | Page 11

Service Advisor

Mercedes-Benz of Princeton

2910 U.S. 1
Lawrence, NJ 08648

Contact Me
5.0
155 Reviews

Dealership Experience

21 yrs, 5 mos

Industry Experience

31 yrs, 5 mos

Languages Spoken

English English

5.0

155 Reviews

Write a Review

155 Reviews of Andrew Horne

March 12, 2022

Dealership Rating
Employee Rating

We bought our GLC 300 from Princeton dealership in 2020 and the buying process was quite simple and hassle free. The sales team was very courteous and professional, helped answer all our questions and conc More

by du_karthik
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Alex Shaparin, Robert John Lisi

Mar 15, 2022

Mercedes-Benz of Princeton responded

It's great to hear that Robert, and Alex, were so helpful, as well as reliable and honest. It's also great to know that Andy provided you with a great service visit and you're pleased with everything. Thanks so much! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

March 05, 2022

Dealership Rating
Employee Rating

Very efficient and professional in their dealings with their clients and service . Excellent service. Thank More

by Folaranmi.ogunbowale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Mar 09, 2022

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for our Team! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

February 08, 2022

Dealership Rating
Employee Rating

I had the pleasure of dealing with Miguel Cruz and he was absolutely phenomenal. Miguel always goes above and beyond to make sure I am taken care of and my Mercedes is in top notch condition. I really appre More

by druzairsyed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian McCoy, Jeffery Hirtler, Linda Tague, Victor Rivera, Vasil Cherepania , Miguel Cruz, Paula Dzwonkowska, Gary Napierkowski Jr.

Feb 09, 2022

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that our service department continue to impress you during your visits! Congrats on your new Mercedes-Benz!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 31, 2021

Dealership Rating
Employee Rating

I bring our car in every December for the annual service. It's always a pleasure to see Andy, who manages our service. I can be confident that all will be well driving throughout 2022! More

by Robin O
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Jan 04, 2022

Mercedes-Benz of Princeton responded

Thank you for the great review! We are always happy to see customers return to us for their next Mercedes-Benz, and we are happy to hear that Andrew was a pleasure to work with! We look forward to seeing you again soon! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 21, 2021

Dealership Rating
Employee Rating

They are very helpful and never get annoyed when I often call with questions about my new car. More

by jmsone2
Recommend Dealer
Yes
Jan 04, 2022

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Richard! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

December 11, 2021

Dealership Rating
Employee Rating

Worst service ever after dealing with Infiniti Lexus and BMW will not be coming back not even for a oil change More

by Tabu609
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian McCoy

Dec 16, 2021

Mercedes-Benz of Princeton responded

We are sorry to hear of your experience. We cannot overstate the importance of our client experience at Mercedes-Benz of Princeton. At Mercedes-Benz of Princeton, we strive to provide every client with an enjoyable vehicle purchasing environment. Please contact us at a time that is convenient for you @: (609) 910.5826. Thank you.

November 30, 2021

Dealership Rating
Employee Rating

Amazing customer and service team. Car returned on time. Thank you you very very much much More

by Kay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Brian McCoy, Jeffery Hirtler, Linda Tague, Victor Rivera , Miguel Cruz, Paula Dzwonkowska, Gary Napierkowski Jr.

Nov 30, 2021

Mercedes-Benz of Princeton responded

Thank you so much for sharing this wonderful feedback about our service team!!! We are so happy that your Mercedes-Benz of Princeton service experience exceeded your expectations! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

November 26, 2021

Dealership Rating
Employee Rating

Beware of this dealerships service department! They are horrible!! Gave them a car which was running perfectly and after a $300 service lights are going off and the car shows multiple failures - when I cam More

by iscnitzan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No

Other Employees Tagged: Brian McCoy, Linda Tague , Miguel Cruz, Paula Dzwonkowska

Dec 03, 2021

Mercedes-Benz of Princeton responded

We are sorry to hear of your experience. At Mercedes-Benz of Princeton, we strive to provide every client with an enjoyable vehicle servicing environment. We have the utmost trust, and faith in our award wining Mercedes-Benz Certified Service Writers, and Mercedes-Benz Master Certified Technicians. Thank you for choosing us as your Mercedes-Benz service provider!

November 25, 2021

Dealership Rating
Employee Rating

Excellent Service. Andy provides great customer support. He kept me up to date on ther services provided. The dealership is clean and well maintained. More

by rjrutherford
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 30, 2021

Mercedes-Benz of Princeton responded

Thanks for taking the time to review Mercedes-Benz of Princeton. It is fantastic to see that our service department continue to impress you during your visits! Congrats on your new Mercedes-Benz!!! Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

October 26, 2021

Dealership Rating
Employee Rating

Very professional and helpful. Would recommend. All issues have been handled with maximum attention and courtesy. More

by Polartstone
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Oct 28, 2021

Mercedes-Benz of Princeton responded

Thank you for your fantastic review for Andy and our Service Team! Thank you for choosing Mercedes-Benz of Princeton. Robert John Lisi Client Relations Manager rlisi@mbprinceton.com

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