Amy Lancaster | Page 16

Amy was very helpful during the ordering and delivery our new custom BMW! She helped to arrange transport for an out of state deal. new custom BMW! She helped to arrange transport for an out of state deal. More

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I was very much “on the fence” about buying new or certified pre-owned. Amy gave me all my options and never tried to influence my decision. She made the entire process easy and fun! Best experience b certified pre-owned. Amy gave me all my options and never tried to influence my decision. She made the entire process easy and fun! Best experience buying a car I’ve ever had! More

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Amy From BMW GALLERY was over-the-top- Awesome… She is more than just a Sales person…She has an Amazing attitude and goes far & beyond to help her customers…. When I come back hopefully she’s still there more than just a Sales person…She has an Amazing attitude and goes far & beyond to help her customers…. When I come back hopefully she’s still there or in a higher position with BMW… Thanks Amy More

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Amy’s knowledge and passion for the BMW brand are what made me choose Galleria BMW. I was more than satisfied with her performance and love now being part of the Galleria BMW family! made me choose Galleria BMW. I was more than satisfied with her performance and love now being part of the Galleria BMW family! More

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Took an impossible situation made a great deal! Thank you Amy you Rock!!! I'm so pleased with the seemless process of purchasing my dream car! And it did not break the bank. Thank you so much! Thank you Amy you Rock!!! I'm so pleased with the seemless process of purchasing my dream car! And it did not break the bank. Thank you so much! More

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Galleria gave me an amazing experience and was very transparent about everything. I will definitely be a returning customer and couldn't of had a better time! transparent about everything. I will definitely be a returning customer and couldn't of had a better time! More

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I highly recommend this dealership and rate it an A+! Everyone is very friendly and eager to help with any question or issue you may have. When I special ordered my vehicle it went flawless from the Everyone is very friendly and eager to help with any question or issue you may have. When I special ordered my vehicle it went flawless from the starting point of ordering to picking it up! More

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Great and timely service. I would recommend Galleria BMW to any one needing repairs for their BMW. I would recommend Galleria BMW to any one needing repairs for their BMW. More

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Amy and Michelle we top notch and easy to deal with. Totally professional. Knew exactly what I wanted Totally professional. Knew exactly what I wanted More

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I was at the dealership to get my 2019 x3 serviced. While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of While I was there I expressed my interest in a 2016 x5 deisel that had been traded in. I wanted to purchase the x5 deisel and was working with one of the managers and salesperson to get an appraisal of the vehicle I wanted to trade in for the purchase. My trade was appraised, I was shown what the purchase price would be for the x5 and I was ready to proceed but I was told the technician was not finished with the x5 and I would have to wait until everything was finished. The next day a Saturday, I was told all was complete. I asked the salespeson if I could come in on Monday to finish the deal because I live a long way from the dealership and she said yes, Monday will be fine. As agreed I called the salesperson to see what time she wanted me to come. I was told to come on. I immediately began the journey to the dealership. As mentioned before, I live a long way from the dealer. I was 3/4 of the way to the dealership when the salesperson told me another advisor was showing the 2016 x5. I asked her why, I had been working with her since she previous Friday and working with her manager on Sat. The salesperson then told me the people that were at the dealership looking at the vehicle had first shot at it and if they decided to buy it I would have to look at something else. When I was about a mile from the dealership I received a text that the vehicle had been sold. Why wasn't the vehicle I had wanted so badly not put aside until I got there to finish the deal? Why wasn't I told about the vehicle was in process of being sold to someone else before I got in my car to drive from Poplarville, MS all the way to Biloxi, MS. VERY VERY poor customer service and a total disregard for a long time customer and disregard of my time. More

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