Amy Hinkle | Page 2

I see lack of communication to customer once car is left in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to kn in the service center , my car got towed on Saturday and should have been picked up for service on Monday. Whereas I had to follow up and came to know Amy was on leave sealed repreywas on leave which is strange why the customer and car had to wait other representatives should have worked . More

by preetipuri78 Verified Customer Verified Customer

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I am first time customer and SO happy with this shop so far. A Service advisor (Amy) is always top on everything and very knowledgeable! Thank you for a great service! far. A Service advisor (Amy) is always top on everything and very knowledgeable! Thank you for a great service! More

by LBCHAMP9596 Verified Customer Verified Customer

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Everyone at the dealership is very helpful and polite. I have been a customer for over 30 years. I have been a customer for over 30 years. More

by Pinnie Verified Customer Verified Customer

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Excellent service, Amy Hinkle went above and beyond! Service was fast and appreciated the updates Service was fast and appreciated the updates More

by sfrey2 Verified Customer Verified Customer

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Heather is amazing. Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars Always in great spirits. She is super communicative. She treats me with respect and very accommodating. Love her. 5 stars More

by Williamatlee19 Verified Customer Verified Customer

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It was a Pleasant service experiance. Looking to do more service in the future. Thank you Looking to do more service in the future. Thank you More

by Alex R Verified Customer Verified Customer

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I was met with professionalism and I was kept informed on everything that was being done and cost. everything that was being done and cost. More

by CHRISMIN1010 Verified Customer Verified Customer

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I felt comfortable coming back to Otto's. This is my second BMW. Scott & Amy were a great help in buying & then servicing my X1. This is my second BMW. Scott & Amy were a great help in buying & then servicing my X1. More

by Egrammi579 Verified Customer Verified Customer

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Amy was very nice, but wrote the wrong request on the work order - requesting the tech to look for a wobble I was feeling when driving. There was no wobble I could feel. It was a wobble I could HEAR. Fro work order - requesting the tech to look for a wobble I was feeling when driving. There was no wobble I could feel. It was a wobble I could HEAR. From there, the tech diagnosed the wrong thing and them got married to that diagnosis. As a result, I paid $200 for a diagnosis of the wrong issue and I still have the sound. More

by jw_ballew Verified Customer Verified Customer

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Thorough professional and trustworthy They are clear with technical issues and explain thoroughly Nothing else I technical issues and explain thoroughly Nothing else I More

by MROMANOWICZ0 Verified Customer Verified Customer

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