Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
686 Reviews

Dealership Experience

11 yrs, 4 mos

Industry Experience

13 yrs, 11 mos

Languages Spoken

English English

4.7

686 Reviews

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686 Reviews of Alex Marcel

June 25, 2024

Dealership Rating
Employee Rating

I always get good service here not complaints. Thank you Honda workers for having good attitudes! More

by emi.quintero88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

June 21, 2024

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Although the wait time was longer due to staff shortage the present staff remained patient and courteous which I appreciated very much. More

by BMCLENDON84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 24, 2024

Honda of Valley Stream responded

We appreciate your understanding regarding the longer wait time due to our staff shortage. It's great to hear that our team remained patient and courteous throughout your visit. If you need any further assistance or have any questions, please don't hesitate to reach out. We value your patience and look forward to serving you again!

June 19, 2024

Dealership Rating
Employee Rating

I called in and the price that Marcel quoted me is exactly what I paid! More

by pyramidny
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 20, 2024

Honda of Valley Stream responded

Thank you for sharing your experience! We're glad to hear that Marcel provided you with an accurate quote and that everything went smoothly. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 19, 2024

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Service was courteous ,professional Uber was provided since more work had to be done Themept me abreast via text regularly More

by aryel_nicoleau_md
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Jun 20, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're pleased to hear that you found our service courteous and professional. It's great to know that we could provide an Uber for you and keep you regularly updated via text. If you need any further assistance or have any questions, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 17, 2024

Dealership Rating
Employee Rating

Marcus is a dedicated worker who provides excellent services 👏🏾. He made sure urban exported m e home safely while my car was being services. More

by DHOLIDAY5145
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Jun 19, 2024

Honda of Valley Stream responded

Thank you for your feedback! We're glad to hear that Marcus provided you with excellent service and ensured you got home safely while your car was being serviced. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 12, 2024

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Marcel is very knowledgeable and always gets the job done right no matter what the situation. Very good service advisor More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're delighted to hear that Marcel consistently provides you with knowledgeable and reliable service. His dedication to getting the job done right and his friendly demeanor make him a valuable part of our team. We appreciate your loyalty and look forward to continuing to serve you!

June 11, 2024

Dealership Rating
Employee Rating

Great service. Friendly staff all work done on time. Prices were good and competitive with other vendors More

by vogelsfour
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 12, 2024

Honda of Valley Stream responded

Thank you for your positive feedback! We're delighted to hear that you received great service, found our staff friendly, and that all work was completed on time. We're also glad to know that you found our prices competitive. If you need any further assistance, please don't hesitate to reach out. We appreciate your business and look forward to serving you again!

June 10, 2024

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Employee Rating

Overall very good, especially the mechanic Fix right the first time. Recommend this dealer in the future. More

by GERRYANDAGE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 11, 2024

Honda of Valley Stream responded

Thank you for your positive feedback! We're glad to hear that you had a very good experience, especially with our mechanic. Fixing it right the first time is our goal, and we appreciate your recommendation. If you need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

June 07, 2024

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Employee Rating

Marcel is a great service advisor as well as a great person. Very knowledgeable about all of my concerns. Handles my concerns as the pro he is. Definitely would recommend him. More

by JOZONE113
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres

Jun 11, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has been a great service advisor and a knowledgeable professional, addressing all your concerns effectively. We appreciate your recommendation and are proud to have Marcel on our team. If you need any further assistance, please don't hesitate to reach out. We're here to help!

June 05, 2024

Dealership Rating
Employee Rating

I love having Marcel as my advisor. He is caring, courteous, and always gives me the best level of service. He's always smiling and makes jokes with the customers. He checked in with me More

by aisha992002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 05, 2024

Honda of Valley Stream responded

Thank you for your wonderful feedback! We're thrilled to hear that Marcel has provided you with such outstanding service. His caring and courteous nature, along with his ability to keep customers smiling and informed, truly sets him apart. We appreciate your loyalty and are glad to know that Marcel's great customer service keeps you coming back. We look forward to continuing to serve you with the best level of service!

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