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Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
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959 Reviews of Alex Marcel
September 29, 2022
Very honest place! ! Marcel the service advisor listened to me as i explained my problem! i asked for a certain mechanic Rudy who has taken care of my cars for 18 year ! Marcel the service advisor listened to me as i explained my problem! i asked for a certain mechanic Rudy who has taken care of my cars for 18 years. I actually didnt have the problem I thought i had and the car was given back to me after an full inspection no charge!! I did recieve info that certain things will have to be done soon Brakes air filter etc! as I said honest polite and the job is always done correctly! I get my cars from Paul Goldstein in sales and he always says to see Marcel and Rudy! More
by PAULG821
Other Employees Tagged: Paul Goldstein
Verified CustomerSeptember 28, 2022
Service Dept personal was very pleased and courteous! As far as shop techs, they were very informative and took care of all of my concerns! Will be back for future work on my Honda! As far as shop techs, they were very informative and took care of all of my concerns! Will be back for future work on my Honda! More
by robertesposito991
Other Employees Tagged: Willie Mejia, Clara Torres
September 27, 2022
Love the professional service, and all my needs were met I would recommend them to friends I would recommend them to friends More
by kwebbbigby71
Other Employees Tagged: Willie Mejia, Clara Torres , Albert Hamilton
September 26, 2022
Friendly and knowledgeable staff. The staff took the time out to satisfy your needs. And for me that’s awesome. The staff took the time out to satisfy your needs. And for me that’s awesome. More
by cammy876chin
Other Employees Tagged: Willie Mejia, Clara Torres
September 21, 2022
Excellent and efficient! wonderful service and great prices for service and diagnostics for the car. wonderful service and great prices for service and diagnostics for the car. More
by YVESLINE.AUGUSTESWANN
Other Employees Tagged: Willie Mejia, Clara Torres
September 21, 2022
My vehicle is less than 6 months old and I was t having an issue with the audio system. After I explained the problem I was experiencing and the service advise felt it was necessary to advised me that "if an issue with the audio system. After I explained the problem I was experiencing and the service advise felt it was necessary to advised me that "if I did something to audio system I would have pay" To insinuate that I cause the issue was inappropriate. He advised me that they would not be able complete a diagnostic on my vehicle today and I would have to leave it overnight. He stated he would call me following day with an update. When I did not receive a call my 1:00 PM the following I called the service advisor. I got his voicemail and left a message. 2 hours past and there was not return call. I called again in effort see if my vehicle would be ready for pick or not so I could plan accordingly. I spoke with a staff member and requested a return call. I received a text message about an hour later advising me they were still working on my vehicle. To make the experience even worse if the fact he refused to accept my maintenance plan. More
by Wesley
September 18, 2022
Alex Marcel knows his business! ! Great customer service, professional and kept in constant contact with me!! Highly recommend Honda of Valley Stream. ! Great customer service, professional and kept in constant contact with me!! Highly recommend Honda of Valley Stream. More
by KFF6197
