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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 57

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

December 29, 2022

Dealership Rating
Employee Rating

Alex Marcell is one of a Kind person you not going to find that easy. A true gentleman, thank you and Happy New year, From the receiving to the end is a great Experience More

by nicoinglese
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Dec 30, 2022

Honda of Valley Stream responded

This is SO AWESOME! We couldn't agree more - Alex Marcel is an amazing employee. He works hard at his job and to make our customers happy! We are pleased you had a chance to work with him.

December 22, 2022

Dealership Rating
Employee Rating

I’m not happy that I gave the 10% coupon for this service and the one I had done before and they charged me regular price without the 10% discount. I told the adviser and he said “we adjust next time” More

by FILOMENA54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 30, 2022

Honda of Valley Stream responded

We apologize for the negative experience you recently had at our dealership. We value our long term, as well as, our future customers. Please reach out to our Service manager, Willie Meija, to directly speak to him further about this matter at 516-812-5302

December 22, 2022

Dealership Rating
Employee Rating

I truly appreciate the staff at the service center. So friendly and always go above and beyond. They NEVER try to sell me a service I do not need. Service Center is comfortable with good wifi and coffe More

by CPCHACHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 23, 2022

Honda of Valley Stream responded

We are so pleased that you had exceptional experiences with us. Thank you for the kind words and for taking time to review our business. We appreciate it more than you know.

December 21, 2022

Dealership Rating
Employee Rating

Friendly staff but very concern about appointment. Waiting area was cleaned. Price seems little higher than other Honda dealer More

by mohibulislam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Dec 21, 2022

Honda of Valley Stream responded

Thank you for the positive rating and feedback. We appreciate your patience as sometimes things take a little longer than expected. Timing is something that we are always working on improving. We appreciate your business and look forward to working with you again.

December 20, 2022

Dealership Rating
Employee Rating

After two visits, they finally found the oil leak. I was treated well but staff but spend about 6 hours in total to get issue resolved. More

by GEEMA0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez

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Dec 21, 2022

Honda of Valley Stream responded

Thank you for your patience on the matter. Sometimes repairs take a little longer to pin point and fix than expected. We appreciate your business and feed back. We look forward to working with you in the future.

December 15, 2022

Dealership Rating
Employee Rating

Great experience as always. I was kept informed while waiting for my car to be fixed. More

by iwonahirsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez

Report | Print
Dec 16, 2022

Honda of Valley Stream responded

Fabulous! We are so please that our service department could help you out! These folks work so hard to make every experience a 5-star one. We appreciate the 5-star review!

December 08, 2022

Dealership Rating
Employee Rating

It was a good experience. Thank you for the contact email reminders. Have a great day. More

by MMILELLA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez

Report | Print
Dec 09, 2022

Honda of Valley Stream responded

You are so very welcome and thank you for the excellent review. We appreciate the feedback. It is nice to know when something is helpful and working for our customers.

December 01, 2022

Dealership Rating
Employee Rating

The place is nice and clean. Everyone is nice and pleasant. The work completed in timely manner. More

by iwonahirsz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez

Report | Print
Dec 02, 2022

Honda of Valley Stream responded

We are so pleased that you had a 5-star experience with us. Honda of Valley Stream strives to have all work completed in a timely, professional manner and to have the most friendly staff. We look forward to seeing you again.

November 27, 2022

Dealership Rating
Employee Rating

Service timely and complete, a little more costly than I expected. Marcel kept me informed about work. More

by PGCARDASIS11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Report | Print
Nov 28, 2022

Honda of Valley Stream responded

Thank you for the great review. We are pleased that Marcel was able to keep you in the loop while we worked on your car and look forward to seeing you again in the future.

November 23, 2022

Dealership Rating
Employee Rating

The garage Opened on time. The men approached the vehicle were professional, smiled & expedite the vehicles. Good service. No complaints. More

by peajay1380
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Waters, Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez

Report | Print
Nov 28, 2022

Honda of Valley Stream responded

We appreciate your 5-star review and are so glad that you had a fantastic experience with our service department. We work very hard to make sure that all of our customers are treated with the respect they deserve. We hope to see you again soon.

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