Dealer Reviews
Cars for Sale
Dealer Log In
Alex Marcel
959 Reviews
Dealership Experience
13 yrs, 3 mos
Industry Experience
15 yrs, 10 mos
Languages Spoken
English
959 Reviews
Write a Review
959 Reviews of Alex Marcel
Verified Customer
January 17, 2023
Excellent service, The only little issues is sometimes too much air in tires and windshield wiper fluid freezes in winter. Maybe they can put in an antifreeze formula for windshield wiper fluid. too much air in tires and windshield wiper fluid freezes in winter. Maybe they can put in an antifreeze formula for windshield wiper fluid. More
by PANNENBA7
January 16, 2023
It took two RETURN visits to resolve my issue, both Honda's fault. They made an appointment for the first visit when they didn't have the necessary part in stock (replacement passenger mirror), so the Honda's fault. They made an appointment for the first visit when they didn't have the necessary part in stock (replacement passenger mirror), so they had to then order the part. Then, on my second visit, I was told the mirror had arrived broken, necessitating a third visit. I then still had to wait an hour and a half on the third visit for the installation (not fast-tracked as I had requested). I asked to have the service fee waived, but only $20 of the $160 got waived. I will say the staff was courteous throughout and did "fast-track" the procurement of the needed part each time. And the installation itself was fine. More
by SSBERGMAN
Other Employees Tagged: Willie Mejia , Rich Billingsley, Frank Cirillo
January 13, 2023
Manager is always busy and doesn’t return phone calls very hard to speak with them very hard to speak with them More
by mannyalvarez9
Other Employees Tagged: Willie Mejia
January 11, 2023
Only thing is Honda service department is very poor behavior. They minoring customer what they said. Like I have tire replace plain and I saw there is a Neil in one tire that said no it’s ok. Why they behavior. They minoring customer what they said. Like I have tire replace plain and I saw there is a Neil in one tire that said no it’s ok. Why they said like that, I am paying money from my pockets every months. But delete ship is good. More
by HUNZASAIMA0
Other Employees Tagged: Willie Mejia, Clara Torres , Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez
January 05, 2023
I had an appointment for my first oil change and I wanted the Dealer to check on my "Tire pressure low light", which had been on since we got the car. I was told that I had to arrive early for a "Diagnostic" the Dealer to check on my "Tire pressure low light", which had been on since we got the car. I was told that I had to arrive early for a "Diagnostic" check for the warning sensor. I explained all of this to the Service Advisor when I arrived. After four hours and every other Customer was gone, a different Service Advisor told me my oil change was done and NO diagnostic was done ! So I waited 4 hours for an oil change and the Service Advisor had ignored my concern about the faulty sensor. I than complained and spoke to Alex and he went over the issue with me. After some calibration, the sensor is off ,but i do not feel the issue is resolved. I called to speak with Willie the Manager and he never bothered to call back.The Dealership only called me back to report to me that I missed my appointment !! More
by MATT21093
Other Employees Tagged: Jerry Lancaster
