Alex Marcel | Page 51

I change oil at valley stream service storethis week, service is very fast and great! service is very fast and great! More

by RICKYXIAO13 Verified Customer Verified Customer

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I am pleased to experience continued professionalism and courtesy. Marcel is a straight shooter. I especially enjoyed the uber ride home when I had to leave my car at the dealership. courtesy. Marcel is a straight shooter. I especially enjoyed the uber ride home when I had to leave my car at the dealership. More

by depercin6 Verified Customer Verified Customer

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Recently, I visited this service center for an oil change and requested a multi-point inspection for my almost brand new car. However, my experience with the service advisor , Daniel Sanchez, turned out to b and requested a multi-point inspection for my almost brand new car. However, my experience with the service advisor , Daniel Sanchez, turned out to be nothing short of a scam. Despite being assured that there were no major issues with my vehicle, I was charged an exorbitant amount of $350 for the inspection. Moreover, I specifically requested the inspection for several components, including the wheel alignment and brakes. However, to my surprise, I found that the service center classified each inspection as a separate expense, ultimately resulting in a bloated bill for unnecessary costs. In one instance, I requested a wheel alignment inspection, but instead, the service center charged me for headlight alignment, which according to me, is a manufacturer defect and has no direct correlation with wheel alignment. When I raised my concerns with the manager, Marcel, he dismissed my complaints saying that I had already signed the papers, and therefore, I had to pay. I was in a hurry and had to leave quickly, Therefore, I signed the papers In rush. However, I explicitly instructed the service advisor to let me know before initiating any work on my vehicle. Unfortunately, the service center failed to uphold their end of the deal and charged me without any prior consent. After my experience, I have consulted with other customers who had gone to this place, and they shared similar experiences of scams and deceitful practices. In light of this, I caution prospective clients to beware of this service center and avoid falling prey to their sneaky tactics. I urge the authorities to investigate such fraudulent activities at this center and justice be meted out to the customers who have been wronged. More

by Samir Verified Customer Verified Customer

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Great service, excellent technical communication from the staff. My vehicle was quickly serviced and the attention to detail was great. staff. My vehicle was quickly serviced and the attention to detail was great. More

by ejgerar61 Verified Customer Verified Customer

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The staff at Honda of Valley Stream is very professional, especially the Sales Representative, Steven Calderone and the Business Manager, Gary Lin. Both, at each level, we’re patient, helpful and knowledgea especially the Sales Representative, Steven Calderone and the Business Manager, Gary Lin. Both, at each level, we’re patient, helpful and knowledgeable on guiding me to make a decision that was comfortable for me. More

by enelarpkbs Verified Customer Verified Customer

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Customer satisfaction is poor and left feeling undervalued and not pleased. I tried to do my services there even though I have to pay out of pocket. I spent four hours one visit and almost five an undervalued and not pleased. I tried to do my services there even though I have to pay out of pocket. I spent four hours one visit and almost five and a half the following time for an OIL CHANGE… completely ridiculous More

by kshudson83 Verified Customer Verified Customer

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Amazing, excellent and outstanding service. Staff, volunteers, technicians, service advisors and cashier ‘s are so friendly and helpful. I always love that facility. Staff, volunteers, technicians, service advisors and cashier ‘s are so friendly and helpful. I always love that facility. More

by Mohammed Mohiuddin Verified Customer Verified Customer

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The staff at this dealership is very professional and courteous. They keep you informed of the matters concerning your vehicle and also give updates on the progress being made. courteous. They keep you informed of the matters concerning your vehicle and also give updates on the progress being made. More

by TRICEC1118 Verified Customer Verified Customer

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Always a great experience, staff is friendly and courteous. Definitely recommend this dealer for anyone looking to get their vehicle serviced. courteous. Definitely recommend this dealer for anyone looking to get their vehicle serviced. More

by POOBZ2305 Verified Customer Verified Customer

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Awesome detailed knowledge employee, would recommend this service center for all I treated parties interested service center for all I treated parties interested More

by miked728 Verified Customer Verified Customer

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