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Alex Marcel
Alex Marcel at Honda of Valley Stream

Alex Marcel | Page 47

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

Contact Me
4.8
959 Reviews

Dealership Experience

13 yrs, 3 mos

Industry Experience

15 yrs, 10 mos

Languages Spoken

English English

4.8

959 Reviews

Write a Review

959 Reviews of Alex Marcel

August 17, 2023

Dealership Rating
Employee Rating

It was very difficult to get in touch with the service reps, they did not return calls, and when I would try to call, I would be on hold at least 20 minutes. They inspected my car, fixed a few things, More

by esther
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Aug 23, 2023

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, had been trying to reach you with no luck. He would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

August 17, 2023

Dealership Rating
Employee Rating

Alex was very helpful. I had a pleasant experience and they fix my car. I would recommend…. More

by mundyfive32
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 18, 2023

Honda of Valley Stream responded

Thank you for the time you spent leaving this review. We appreciate you choosing us for your vehicle service needs and look forward to working with you again.

August 17, 2023

Dealership Rating
Employee Rating

Great job good service did not have to wait long service was great. Thank you More

by Bglickman0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez, Daniel Sanchez

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Aug 18, 2023

Honda of Valley Stream responded

Thank you for the time you spent leaving this review. We appreciate you choosing us for your vehicle service needs and look forward to working with you again.

August 15, 2023

Dealership Rating
Employee Rating

She was very professional, and knowledgeable of all my questions regarding my car. Very pleasant. More

by DEBORAHVIRGO51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia, Clara Torres , Eduardo Balza, Rich Billingsley, Frank Cirillo, Jorge Ron-Suarez, Daniel Sanchez

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Aug 16, 2023

Honda of Valley Stream responded

Thank you for the excellent review. We are so pleased that you had such great care given during your time with us. Please reach out if you need anything.

August 15, 2023

Dealership Rating
Employee Rating

Marcel, is not very pushy about selling “extra “ services. He suggests to me what needs to be done and leaves the decision up to me. Always reminds me of recalls. More

by FLEE228
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 15, 2023

Honda of Valley Stream responded

Thank you for the great review and kind words about Marcel. We hope to see you again. Please reach out if you need anything.

August 11, 2023

Dealership Rating
Employee Rating

Forgot to put my lock lug nut on my tire and kept my lock lug nut key More

by THEBERM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Clara Torres

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Aug 23, 2023

Honda of Valley Stream responded

We apologize for the inconvenience and would like to get you back into the shop to resolve your issue. Please reach out to our Service Manager, Willie Meija, to schedule a time that works for you. 516-812-5302

August 11, 2023

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Employee Rating

Good and efficient service. Always please with the service from Marcel for my Honda CRV. More

by LJMINOR_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 11, 2023

Honda of Valley Stream responded

We appreciate you choosing us for your vehicle service needs. We strive for 5-star service every time. Thank you for recognizing our staff’s hard work. Please come see us again and reach out if there is anything else we can do for you in the meantime.

August 09, 2023

Dealership Rating
Employee Rating

Great services, was quick and the folks were very pleasant and professional. I've been going here to service my CRV for years. More

by JJONES72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 09, 2023

Honda of Valley Stream responded

Thank you for the excellent review. We appreciate you choosing to bring your vehicle to our service department and look forward to working with you again in the future. Please reach out and let us know if there is anything additional we can do for you.

August 08, 2023

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Employee Rating

The service was professional, courteous & the the price was fair. I am very thankful that they’re nearby. More

by DENNISKEA0
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jessica Waters, Clara Torres

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Aug 08, 2023

Honda of Valley Stream responded

Thank you for the great review. We appreciate the time you spent reviewing our service department. Please let us know if you need anything additional from us. We hope to see you again soon.

August 02, 2023

Dealership Rating
Employee Rating

I was not appropriated greeted and was told at 10:30 am that no walk ins would be taken even after I explained that your customer service representative told me to bring my car in that was purchased less t More

by checkfoo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Nit sure if the names of the two people who helped me

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