Alex Marcel | Page 27

Friendly and professional. I appreciate the follow up calls and text messages about car service I appreciate the follow up calls and text messages about car service More

by CCSMITH1985 Verified Customer Verified Customer

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Everyone at Honda Valley Stream is very kind friendly and so nice, especially my advisor Marcel he kept me updated with what was going on with my car and how long I will be waiting. The service was very fast so nice, especially my advisor Marcel he kept me updated with what was going on with my car and how long I will be waiting. The service was very fast. I’m very satisfied with the job that was done to my car. More

by NATALIE62279 Verified Customer Verified Customer

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THE INSPECTION AND OIL CHANGE WAS DONE IN A TIMELY MANNER. ALEX WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. MANNER. ALEX WAS VERY PROFESSIONAL AND KNOWLEDGEABLE. More

by MARVISK Verified Customer Verified Customer

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I'm always satisfied with the service received at this dealership. They keep you updated on the status of your car. This was the first time that I used the automated system, and I will say that it was gre dealership. They keep you updated on the status of your car. This was the first time that I used the automated system, and I will say that it was great as well. Alex updated me minutes after the system texted to say additional work was needed for my car and approval was necessary. I've been coming here for years and never had any issues with service. More

by Simone Verified Customer Verified Customer

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Alex was ver helpful and explained the process of the procedures that my car needed. He also kept me updated throughout the day as my car was being serviced. procedures that my car needed. He also kept me updated throughout the day as my car was being serviced. More

by LANTSY Verified Customer Verified Customer

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Great place to service your car, the staff is nice and the technicians are nice highly recommend the technicians are nice highly recommend More

by GRAHAMROMAINE1026 Verified Customer Verified Customer

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Kevin was informative and professional. His warm personality made me feel he was sincere and made the experience stress free. I also witnessed his professionalism with other customers...h His warm personality made me feel he was sincere and made the experience stress free. I also witnessed his professionalism with other customers...he is a "keeper." Please value employees like Kevin because not all workers have his respectful and positive attitude. More

by LSHEPPERSON Verified Customer Verified Customer

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He was a great listener and provided solutions to my concerns. I was happy with the level of service that was given as I was impressed that he went above and beyond. concerns. I was happy with the level of service that was given as I was impressed that he went above and beyond. More

by VANINAMCWILLIAMS Verified Customer Verified Customer

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This dealership and service center is good. The staff is helpful and knowledgeable. Thank you The staff is helpful and knowledgeable. Thank you More

by ASHLEYESTRADA225 Verified Customer Verified Customer

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Setting up a service appointment is quite a bit of a hassle. It took me more than an hour and a half of back and forth between the automated system and two other service reps. to get my appointment time hassle. It took me more than an hour and a half of back and forth between the automated system and two other service reps. to get my appointment time and issue sorted out. It was for a simple recall on my 2022 Civic EX along with a routine brake flush. Also while I have had only good experiences with the showroom and sales department over the years, the service department leaves much to be desired of, as true customer service is lacking as everyone seems to be like a robot.- My other grievance has been a $4.00 clip that secures the oil pan shield. On several occasions in the past I received both my Civic and Accord with these clips missing and have had to re-purchase them, as the service manager did not want to hear my story and insisted that it was a bad design and that they fall off due to vibration.- well because of that Is started doing my oil and filter change myself 2 and a half years ago, along with tire rotation etc.I keep a service log along with my receipts, I have never lost another clip since.- sloppy service needs improvement, along with reasonable managers with common sense. More

by rgdeen0424 Verified Customer Verified Customer

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