Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.8
855 Reviews

Dealership Experience

12 yrs, 1 mo

Industry Experience

14 yrs, 8 mos

Languages Spoken

English English

4.8

855 Reviews

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855 Reviews of Alex Marcel

March 28, 2025

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The staff is always very professional and kind, I always have a great experience when I take my car. More

by aaunited
Service Price Transparency
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Recommend Dealer
Yes

March 26, 2025

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My experience at Honda service was excellent! The staff is amazing, always a pleasure to deal with. More

by ERICSTRAUSSBVYC
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Briyanna Jones

Mar 26, 2025

Honda of Valley Stream responded

Hi Eric! Thank you for the great feedback. We’re so glad to hear your experience with our service team was excellen. We appreciate your continued trust—don’t hesitate to reach out if you need anything!

March 21, 2025

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I asked a question about why you suggested I replace my compliance bushings. Unfortunately it was not clear. I would love to speak to a Manager so that they can explain it to me. Kevin told me I should More

by mabwarwick@aol.com
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Recommend Dealer
Yes
Mar 25, 2025

Honda of Valley Stream responded

We thank you for the time you spent leaving us this review. Our assistant service manager, Tony Vicente, would like you to reach out to him directly so that he may further explain. His number is 516-285-6655, ext. 126. He looks forward to hearing from you.

March 20, 2025

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Every person treated me Like their only customer,from start to finish,just excellent service More

by SILFOX9986
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Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you so much for the wonderful feedback. We're thrilled to hear that our team made you feel valued every step of the way. Providing personalized, top-notch service is what we strive for. If you ever need anything, we’re always here for you!

March 19, 2025

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Professional, courteous and polite, Marcel is the best associate at Honda of Valley Stream service. More

by peterkinjudeas
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Recommend Dealer
Yes
Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you for the kind words and for recognizing Marcel—he truly is a valued member of our team, and we’re so glad he made your experience a great one. We appreciate your continued trust, and if there’s ever anything you need, we’re always here to help!

March 19, 2025

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Last month, I visited the Honda dealership with an issue concerning my windshield wipers, and I was thoroughly impressed with the exceptional service provided by Service Manager Tony Vicente. Despite his bu More

by pmaurice2
Recommend Dealer
Yes
Mar 25, 2025

Honda of Valley Stream responded

Thank you so much for taking the time to share your experience—it truly means a lot to us. We're incredibly proud of Willie and Tony for going above and beyond to track down that part and get your vehicle taken care of. Your loyalty and kind words are deeply appreciated, and we’re honored to have earned your continued trust. If there’s ever anything more we can do for you, we’re always here to help!

March 18, 2025

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Always great service and Alex Marcel always gives me options on what is crucial and what is necessary to do for the longevity of my vehicle. Alex is very thorough and professional He is also very easy t More

by AYGHONDA
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Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Mar 25, 2025

Honda of Valley Stream responded

Hi there! Thank you for your thoughtful review and for being a valued customer. Your suggestion about offering a car wash after service is a great one, and we’ll certainly take that into consideration. If there's ever anything more we can do, we're always here to help!

March 13, 2025

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Brought car in for recall. Marcel and Willie polite and accommodating. Huge difference from my last visit to Valley Stream. Swore I would never come back but I needed to do t More

by jryan614
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Recommend Dealer
Yes

Other Employees Tagged: Willie Mejia

Mar 14, 2025

Honda of Valley Stream responded

Hi, thank you for giving us another chance and sharing your experience! Your feedback means a lot, and we appreciate the opportunity to earn your business back. If you ever need anything, don’t hesitate to reach out!

March 12, 2025

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V e r y g o o d s e r v i c e *************** More

by ALIX1135656
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Recommend Dealer
Yes
Mar 12, 2025

Honda of Valley Stream responded

Hi, thank you for your review! We're glad to hear you had a great service experience. If you ever need anything, feel free to reach out!

March 11, 2025

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Employee Rating

Having Honda of Valley Stream’s Advisor Alex Marcel is a guarantee that your vehicle is in good hands. This person is professional, knowledgeable, honest and has a good sense of humor. I have been relying o More

by lorrainerigo@yahoo.com
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Mar 11, 2025

Honda of Valley Stream responded

Hi Lorraine, thank you for your thoughtful review! It's wonderful to hear that Alex Marcel has consistently provided professional, knowledgeable, and honest service over the years. If you ever need anything, we're always here to help!

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