Alex Marcel
Alex Marcel at Honda of Valley Stream
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Alex Marcel

Service Writer

Honda of Valley Stream

164 Sunrise Hwy
Valley Stream, NY 11581

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4.7
782 Reviews

Dealership Experience

11 yrs, 10 mos

Industry Experience

14 yrs, 5 mos

Languages Spoken

English English

4.7

782 Reviews

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782 Reviews of Alex Marcel

December 22, 2024

Dealership Rating
Employee Rating

Cool and professional. Dealership the best customer service have ever seen, caring and doing everything possible to help More

by TAIWO.OMOTOSHO100
Service Price Transparency
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Recommend Dealer
Yes

December 21, 2024

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things were very well done I do not have any complain about the service received More

by FRICKSNER
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Recommend Dealer
Yes

December 20, 2024

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Marcel was extremely knowledgeable and helpful in helping me resolve my issue in a timely manner . I will definitely ask for him the next time I bring my car to Honda for service ! More

by NSCHWERD
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Recommend Dealer
Yes
Dec 20, 2024

Honda of Valley Stream responded

We’re delighted to hear that Marcel’s knowledge and helpfulness made a positive impact and resolved your issue efficiently. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

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Kevin is extremely knowledgeable and helpful. The parts department provided excellent customer service and was not condescending when discussing a new battery for our car. More

by Tasha506
Service Price Transparency
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Recommend Dealer
Yes
Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Kevin and the parts department provided knowledgeable and excellent customer service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 18, 2024

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I couldn’t get my answer I was looking for struts replace , I still don’t know how much would cost me replacing struts. They gave me huge list of issue. More

by UGUR_GULMUS
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Recommend Dealer
No

Other Employees Tagged: Clara Torres, Brandon Martinez

December 17, 2024

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Marcel was amazing. He kept his word on when he would get back to me and when I would receive my vehicle. Most service centers tell you they will call or text you and NE More

by LAURAWHITE624
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Recommend Dealer
Yes
Dec 18, 2024

Honda of Valley Stream responded

We’re thrilled to hear that Marcel provided exceptional service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 17, 2024

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Service manager Willie was excellent as was Alex . They kept their promises and made my experience pleasant More

by ascope319
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Recommend Dealer
Yes
Dec 18, 2024

Honda of Valley Stream responded

We’re delighted to hear that Willie and Alex provided excellent service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

Dec 19, 2024

ascope319 responded

I received excellent attention and service

December 17, 2024

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Employee Rating

Why do I need to sit around and wait for my service to be completed???? And no, I don't need a one-way ride and then pay Uber to get back to you!! You need to learn a thing or two from Tesla. They take More

by RONIYOSOFOV
Service Price Transparency
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Recommend Dealer
No
Dec 19, 2024

Honda of Valley Stream responded

We apologize that you are upset with the service you received. Our policy is to provide a ride to where you need to go which was offered at the time of your service appointment. Our clients are never required to stay and wait for their service, however a lot do because we have such a nice waiting area with refreshments for them. Take care!

December 11, 2024

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I only come here for my cars needs. The service and people here are awesome! Keep up the great work! More

by georgemartinez37
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Clara Torres

Dec 13, 2024

Honda of Valley Stream responded

Thank you for your loyalty and kind words! We’re thrilled to hear you trust us with your car’s needs and appreciate our team’s service. If there’s anything else we can assist you with, please don’t hesitate to reach out—we’re always here to help!

December 11, 2024

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Employee Rating

The service department did something to my heating system that caused it to not work properly. More

by BRYANTD517
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes
Dec 17, 2024

Honda of Valley Stream responded

We apologize that your experience with us was less than satisfactory. Our service manager, Willie Meija, would like you to reach out to him directly so that he may gather more information. His number is 516-812-5302. He looks forward to hearing from you.

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