Quick appointment good service, and the cab new
progressive what was going on at all times
progressive what was going on at all times
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by aryel_nicoleau_md
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for the great feedback! We’re so glad your appointment was quick and that you were kept informed every step of the way. Clear communication makes all the difference. We truly appreciate you, and if you need anything at all, please don’t hesitate to reach out.
Everyone is very nice and very professional.
Areas are kept very clean, a lot of sitting spaces very pleasant place to wait.
Areas are kept very clean, a lot of sitting spaces very pleasant place to wait.
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by LADYBUGVS1
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for the lovely feedback! We’re so glad you found our team friendly and professional, and that you enjoyed the clean, comfortable waiting area. Creating a pleasant environment truly matters to us. If you need anything at all, please don’t hesitate to reach out.
The dealership is great but it’s Marcel that keeps my
business ! He keeps me informed and is a pleasure to work with
business ! He keeps me informed and is a pleasure to work with
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by telese.watson
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Honda of Valley Stream responded
Hi Telese,
Thank you for the wonderful review! We’re so glad Marcel keeps you informed and makes your experience such a positive one. That kind of relationship means everything. We truly appreciate your continued business, and if you need anything at all, please don’t hesitate to reach out.
The wait time was too long.
Although comfortable 4 hours for a recalled part seemed too long.
Although comfortable 4 hours for a recalled part seemed too long.
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by MCGRATHJACK3
Verified Customer
Verified Customer
Service Price Transparency
Mar 24, 2026 -
Honda of Valley Stream responded
Thank you for your honest feedback. We’re glad you were comfortable while waiting, but we completely understand that four hours for a recall repair feels too long. Your time is valuable, and we appreciate your patience. We’ll be sure to share this with our team as we continue working to improve efficiency. If you’d like to discuss your visit further, please don’t hesitate to reach out.
I brought my vehicle in for routine maintenance The
service team performed a full inspection and completed the recommended Honda maintenance service. They changed the engine oil and filter, checked all
service team performed a full inspection and completed the recommended Honda maintenance service. They changed the engine oil and filter, checked all fluid levels, inspected the brakes, and verified tire condition.
Alex Marcel reviewed the findings with me and noted that the vehicle is in good overall condition.
The service was completed on time, the vehicle was returned clean, and all dashboard warning lights were confirmed to be off. Overall, the visit was smooth, and the advisor provided clear communication throughout the process.
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by JANDOH
Verified Customer
Verified Customer
Service Price Transparency
Feb 20, 2026 -
Honda of Valley Stream responded
Hi there,
Thank you for the detailed feedback! We’re glad your maintenance visit was smooth and completed on time, and that Alex kept everything clear and informative throughout. It’s great to hear your vehicle is in excellent shape. We truly appreciate you, and if you need anything at all, please don’t hesitate to reach out.
Very honest and professional customer reps as well as
excellent mechanics. Clean waiting room with televisions, tables, comfortable seating.
excellent mechanics. Clean waiting room with televisions, tables, comfortable seating.
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by blackbelt513
Verified Customer
Verified Customer
Service Price Transparency
Feb 18, 2026 -
blackbelt513 responded
Alex Marcel provided outstanding customer assistance throughout the entire service period. Much appreciation for helping me with my broken keyfob and necessary repairs to ensure my car remains in top condition!!
The service is good, the staff is responsible, and the
environment is also good, but the coffee made by the coffee machine is not delicious.
environment is also good, but the coffee made by the coffee machine is not delicious.
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by jianxiong3927
Verified Customer
Verified Customer
Service Price Transparency
Feb 17, 2026 -
Honda of Valley Stream responded
Hi there, thank you for the feedback. We are glad you were happy with the service, team, and environment, and we appreciate the note about the coffee as well. Please feel free to reach out if there is anything we can help with.
Alex Marcel is an EXCELLENT REPRESENTATIVE of your
business & I will always allow Honda of Valley Stream to service my vehicle so long as Mr. Alex Marcel is our sales representative.
business & I will always allow Honda of Valley Stream to service my vehicle so long as Mr. Alex Marcel is our sales representative.
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by DENNIS KEA
Verified Customer
Verified Customer
Service Price Transparency
Feb 12, 2026 -
Honda of Valley Stream responded
Hi Dennis, thank you for the kind feedback. We are glad Alex Marcel continues to represent our team so well and provide the level of service you value. We truly appreciate your loyalty. Please feel free to reach out if there is anything we can help with.
I am always happy to be able to work with Alex the
service person. He always helps us a lot when he can
service person. He always helps us a lot when he can
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by KHATCHIG
Verified Customer
Verified Customer
Service Price Transparency
Feb 09, 2026 -
Honda of Valley Stream responded
Hi there, thank you for the feedback. We are glad Alex continues to be helpful and supportive whenever you work with him. Please feel free to reach out if there is anything we can help with.
Alex is very helpful, informative in explaining what’s
needed and expected. He’s great asset to Honda.
needed and expected. He’s great asset to Honda.
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by JJARRETTAL
Feb 06, 2026 -
Honda of Valley Stream responded
Hi there, thank you for the feedback. We are glad Alex provided clear guidance and helpful explanations throughout your visit and truly appreciate you recognizing his efforts. Please feel free to reach out if there is anything we can help with.
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13 yrs, 1 mo
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