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Aleiah Brown
Aleiah Brown at Russ Darrow Honda

Aleiah Brown

Service Advisor

Russ Darrow Honda

10851 W Metro Auto Mall
Milwaukee, WI 53224

4.4
67 Reviews
4.4

67 Reviews

Write a Review

67 Reviews of Aleiah Brown

September 28, 2025

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Employee Rating

An estimate of a two hour service visit escalated steadily into almost 4 hours. Left the rest of my plans for the day in shambles. More

by badgerkr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Oct 01, 2025

Russ Darrow Honda responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. George Matthews george.matthews@russdarrow.com

September 26, 2025

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Employee Rating

Last spring Aleigh Brown took great care of me when I got my Odyssey tuned up and the timing belt changed. This September she again did an excellent job of servicing my Pilot. She has pleasant personality an More

by Luvmyhondas
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 26, 2025

Russ Darrow Honda responded

Thanks for sharing about your experience with Russ Darrow Honda. We appreciate your business and hope to see you again soon! George Matthews george.matthews@russdarrow.com

September 20, 2025

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Employee Rating

Great service, had no appointment and came in for a recall, everyone was very professional and polite. More

by bradschneider56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jay Malkowski, Rachel Aguilar, Maddie Wojciechowski

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Sep 20, 2025

Russ Darrow Honda responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. George Matthews george.matthews@russdarrow.com

September 01, 2025

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I always trust Russ Darrell whenever they make recommendations. I have been taking my car there for over 10 years same car same dealer. More

by bertlelo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 01, 2025

Russ Darrow Honda responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Russ Darrow Honda to be a positive one. Please don't hesitate to reach out if you need anything else. George Matthews george.matthews@russdarrow.com

August 30, 2025

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Employee Rating

i was charge for filters i didn’t not needed please reimburse my money or i never come back. More

by migdalia2565
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Sep 04, 2025

Russ Darrow Honda responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. George Matthews george.matthews@russdarrow.com

August 23, 2025

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Employee Rating

Expedite quickly. Explained everything in detail. My car runs really well. Very flexible with timing of service You need to tell customers up front about the sur More

by Sue
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Maddie Wojciechowski, Zach Gresbach

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Aug 23, 2025

Russ Darrow Honda responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! George Matthews george.matthews@russdarrow.com

August 22, 2025

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Employee Rating

Everything was great. ..price quoted beforehand was accurate and job done in a timely manner. Everyone was courteous and professional, including Karen, the shuttle driver! More

by StmKtm
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Aug 22, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 12, 2025

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Employee Rating

My car was serviced in a reasonable amount of time and the issue I was having was repaired under warranty. More

by jj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Zach Gresbach

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Aug 12, 2025

Russ Darrow Honda responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. George Matthews george.matthews@russdarrow.com

August 07, 2025

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Employee Rating

Very hospitable people. They made me a good trad price on my car,for the trade. More

by DAVIDROBINSONREGGAE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Miguel Cruz

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Aug 08, 2025

Russ Darrow Honda responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Honda. George Matthews george.matthews@russdarrow.com

August 05, 2025

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Employee Rating

I am extremely disappointed that l was basically charged so much to basically tighten my gas cap! More

by Sandylaughrin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Report | Print
Aug 08, 2025

Russ Darrow Honda responded

Sandy, providing a positive experience is our top priority, so we're disappointed to hear that your visit didn't measure up. Please send us a message with your contact information so that we can reach out. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns. George Matthews george.matthews@russdarrow.com

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