Alberto Torres | Page 3

Envision Ford of Oxnard responded

Thank you for sharing your experience. We are truly sorry for the lack of communication and support you described—especially given the stress involved when a vehicle has to be towed in. That silence, uncertainty, and missed follow-through is not acceptable, and we understand how frustrating and disappointing that must have been. You should have been clearly informed about your vehicle’s condition, loaner or rental options, and next steps without having to chase answers. We also regret that your interaction with our service representative did not meet expectations. That is not the level of professionalism or accountability we expect from our team. Your feedback is being taken seriously, and we would like the opportunity to review what happened and see how we can address your concerns appropriately. If you are open to it, please contact dealership management at 805-983-6511 , or you may email nemer@envisionmotors.com so we can follow up directly. Thank you for bringing this to our attention. We value your feedback, and it helps us identify where immediate improvement is needed. — Ford of Oxnard Management Team

Envision Ford of Oxnard responded

I’m glad to hear we’ve been able to get your vehicle in for service promptly and that you’ve had a positive experience with our team. We work hard to make scheduling and turnaround times as convenient as possible, and it’s great to know that’s coming through. Thank you for trusting Envision Ford — we appreciate your continued business!

Envision Ford of Oxnard responded

I’m glad to hear Albert has been so helpful and that you trust our team to take great care of your Lincoln. Building that kind of trust means a lot to us, and I’ll be sure to share your kind words with him. Thank you for your loyalty and confidence in Envision — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad we were able to go the extra mile and get your deal completed just the way you needed. We appreciate your trust and your kind words — it means a lot to know our effort made a difference for you. Thank you for choosing us, and enjoy your new vehicle!

Envision Ford of Oxnard responded

I’m glad to hear you appreciated Evan’s clear and detailed communication throughout the process — staying updated makes all the difference. It’s also great to know you felt comfortable in our waiting room and enjoyed the amenities. Thank you for your kind words and for trusting us with your service!

Envision Ford of Oxnard responded

I’m glad to hear your service visit was quick, comfortable, and that you enjoyed the lounge and its amenities while you waited. It’s also great to know our service writer made the experience friendly and welcoming. Thank you for trusting us with your vehicle — we look forward to seeing you again!

Envision Ford of Oxnard responded

Thank you for sharing your feedback. I’m sorry to hear you felt rushed during your visit. We know how important it is to take the time to make every customer feel heard and supported, even when the dealership is busy. I’ll be reviewing this with my team to ensure we slow down and provide the attentive experience you deserve. I appreciate you bringing this to my attention and giving us the opportunity to improve.

Envision Ford of Oxnard responded

I’m glad to hear your experience checked all the boxes — pleasant, receptive, accurate, cordial, efficient, and direct. That’s exactly the level of service we want every customer to enjoy. Thank you for trusting our staff with your vehicle, and we’re happy you chose us.

Envision Ford of Oxnard responded

I’m glad to hear you’ve consistently experienced efficient and thorough service, with accurate wait times and a comfortable lounge to relax in. It’s also great to know our advisors have been knowledgeable, respectful, and patient in addressing your questions and concerns. Thank you for trusting us with your vehicle and for sharing such thoughtful feedback.