Donnie was amazing to work with and made sure that I was
able to get my truck back quickly. He was also understanding of my busy schedule and kept following up with me to ensure that I got the work done. No
able to get my truck back quickly. He was also understanding of my busy schedule and kept following up with me to ensure that I got the work done. Not only that, but he was funny and engaging on the phone and made me feel like they were all happy to help. And, roughly a week later, after receiving over 3 1/2 feet of snow on Old Fort Rd., my driver's side wiper blade wouldn't work. So I made the call of shame to Toyota. I expected to be told that it was likely broken and that I wouldn't be able to get it in to the service center quickly and that, even if I could, it would take forever to get fixed. Nope! Joe walked me through what I should do, but I'm a chick, so I asked if I could come in and Joe welcomed me in and said he'd have it fixed in a few minutes. And he did! I literally cannot say enough good things about Klamath Falls Toyota and the people that work there... especially Donnie and Joe!
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by Valerie 134
Verified Customer
Verified Customer
Service Price Transparency
Feb 06, 2025 -
Klamath Falls Toyota responded
Thank you, Valerie! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Very fast n professional services, he checked everything
n gave recommendations. He was very nice.
n gave recommendations. He was very nice.
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by betty18839
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Klamath Falls Toyota responded
Betty, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
You guys do a good job on my car thank you my car run
good
good
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by RWDAD77
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Klamath Falls Toyota responded
Thank you for choosing Klamath Falls Toyota. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Took 2 hours for them to change my oil How long is it
supposed to take for an oil change
supposed to take for an oil change
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by ASHLEYANDREWT
Verified Customer
Verified Customer
Service Price Transparency
Feb 04, 2025 -
Klamath Falls Toyota responded
Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Quick.
Reliable service. Always able to get an appointment. Knowledgeable staff members when O have questions
Reliable service. Always able to get an appointment. Knowledgeable staff members when O have questions
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by jamie.caron
Verified Customer
Verified Customer
Service Price Transparency
Jan 27, 2025 -
Klamath Falls Toyota responded
We are very happy to have provided you with such a positive experience! We sincerely value your business, Jamie, and look forward to your next visit.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
Excellent Service and Communication.
Friendly people! Great Selection! Not pushy Sales! Very Happy with our used Jeep!
Friendly people! Great Selection! Not pushy Sales! Very Happy with our used Jeep!
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by LDBUG21
Verified Customer
Verified Customer
Service Price Transparency
Jan 26, 2025 -
Klamath Falls Toyota responded
It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Klamath Falls Toyota, we look forward to having you as a valued customer for many years to come!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
I've been working with these people for a long time.
They have always been good to me.
They have always been good to me.
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by HEIDIYONNA
Verified Customer
Verified Customer
Service Price Transparency
Jan 23, 2025 -
Klamath Falls Toyota responded
Thank you, Heidi! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Klamath Falls Toyota!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
The Best - personal, professional, perfect!
A joy to do business with, again and again! Thanks!
A joy to do business with, again and again! Thanks!
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by NONE23h
Verified Customer
Verified Customer
Service Price Transparency
Jan 22, 2025 -
Klamath Falls Toyota responded
Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
My favorite place to get my oil changed and I appreciate
the way the mechanics send a video showing the undercarriage especially if they see any issues.
the way the mechanics send a video showing the undercarriage especially if they see any issues.
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by michael.r.thompson
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Klamath Falls Toyota responded
Thank you so much for your excellent review, Michael! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Klamath Falls Toyota to be a positive one. Please don't hesitate to reach out if you need anything else.
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com
I really appreciate that the mechanics video the
condition of your vehicle and show you if they do find any leaks under the carrige, The check in and out process is smooth and polite. My favorite
condition of your vehicle and show you if they do find any leaks under the carrige, The check in and out process is smooth and polite. My favorite place for oil changes.
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by michael.r.thompson
Verified Customer
Verified Customer
Service Price Transparency
Jan 21, 2025 -
Klamath Falls Toyota responded
Michael, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your service expectations. Thank you again for choosing Klamath Falls Toyota. We look forward to having you as one of our valued customers for many more years to come!
Best Regards,
Matt Snipes
Service Manager
msnipes@lithia.com