Kevin Bicknell
Kevin Bicknell at Klamath Falls Toyota

Kevin Bicknell

Service Advisor

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.7
166 Reviews
4.7

166 Reviews

Write a Review

Dealership Experience

14 yrs, 8 mos

Industry Experience

13 yrs, 8 mos

Languages Spoken

English English

166 Reviews of Kevin Bicknell

April 30, 2026

Dealership Rating
Employee Rating

I like this dealer, I have had good service at an affordable price. I look forward to seeing you soon. More

by Glenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

May 03, 2026

Klamath Falls Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

April 30, 2026

Dealership Rating
Employee Rating

They get the job done. Not too pushy. They do the work honestly. Clean lobby More

by hankstolvoort
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Apr 30, 2026

Klamath Falls Toyota responded

Thank you for highlighting our honest approach and tidy lobby. We’re pleased the service on your Toyota Corolla was straightforward and without pressure. Albert looks forward to assisting you on your next visit. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

April 28, 2026

Dealership Rating
Employee Rating

You guys are great, and your service techs are great and understanding and helpful and make you feel valued. More

by Eli House
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing , Albert, 5 stars

Apr 30, 2026

Klamath Falls Toyota responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

March 27, 2026

Dealership Rating
Employee Rating

They have good customer service and were quick and efficient with my oil change. I would recommend them and definitely will be back. More

by Oregon life
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Mar 27, 2026

Klamath Falls Toyota responded

Thank you for recommending our service team and noting the quick, efficient oil change on your Toyota Sienna. Matt and our crew appreciate your confidence and look forward to assisting you again soon. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

March 26, 2026

Dealership Rating
Employee Rating

I love being able to trust my Toyota Tacoma repair service person will do their best.on my vehicle. More

by MITTENS07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Mar 26, 2026

Klamath Falls Toyota responded

Thank you for trusting our service team with your Toyota Tacoma. We’re glad our technicians could deliver the high-quality care you deserve. We look forward to keeping your Tacoma performing at its best. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 03, 2026

Dealership Rating
Employee Rating

Service team greeted me as I checked in. Communication was clear and easy to understand. Servixe took an adequate amount of time due to the long line of vehicles ahead of me. No complaints h More

by Saskuaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Albert McLing, Juan Maldonado , Donnie @ service counter

Feb 03, 2026

Klamath Falls Toyota responded

We’re glad our service team provided a friendly check-in and clear communication during your Chevrolet service. Thank you for your patience through the busy schedule and for the 5-star rating on service and parts.

January 31, 2026

Dealership Rating
Employee Rating

All went well. I was very pleased and impressed. Your service was speedy and thorough. More

by PCOOLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Jan 31, 2026

Klamath Falls Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Klamath Falls Toyota. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 29, 2026

Dealership Rating
Employee Rating

Never got a call text till 5:50 pm due the person working on the vehicle 🚗 didn’t not turn the slip of finished rush out to go home wish cause to loose 4 hours of work as only depends on my vehicle to move More

by NONE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Feb 02, 2026

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 18, 2026

Dealership Rating
Employee Rating

Good communication and service on my 10,000 mile maintenance. They replaced the air and cabin filters. They also updated the software. Prior to servicing, my dashboard had a TPMS (tire pressure More

by CHUCK.B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Albert McLing

Jan 18, 2026

Klamath Falls Toyota responded

Chuck, we're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 11, 2026

Dealership Rating
Employee Rating

The service/attention to my Toyota Rav-4 was well-done. I appreciated the fact that I could now make an appointment, as I wait while the oil change is being done. Thank you for your kind, prompt attenti More

by HANECKOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 11, 2026

Klamath Falls Toyota responded

Thanks for sharing your thoughts about your experience with Klamath Falls Toyota. We appreciate your business and hope to see you again soon! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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