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Juan Maldonado
Juan Maldonado at Klamath Falls Toyota

Juan Maldonado

General Manager

Klamath Falls Toyota

2121 Washburn Way
Klamath Falls, OR 97603

4.4
77 Reviews
4.4

77 Reviews

Write a Review

77 Reviews of Juan Maldonado

May 15, 2026

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Employee Rating

Very pleasant, professional and understanding, they helped calm my anxiety as a first time buyer! More

by DOREEN.CRAMBLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Delaney

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May 15, 2026

Klamath Falls Toyota responded

How wonderful to hear our friendly and understanding approach helped calm your first-time buyer nerves. We appreciate you choosing us for this milestone and thank you for sharing your feedback. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

April 30, 2026

Dealership Rating
Employee Rating

They dignos my car they say my car have water pump porlem.. then I fixed it. Later on same porlem in my car.. More

by Karmagyurmey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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May 06, 2026

Klamath Falls Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

February 20, 2026

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Employee Rating

Very friendly and respectful And they get the job done. ..within a good time frame... More

by BLYLIB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Feb 20, 2026

Klamath Falls Toyota responded

We appreciate you highlighting our team’s friendly, respectful approach and timely service. Juan was glad to service your Ford Edge efficiently. We look forward to assisting you again whenever needed. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

February 03, 2026

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Employee Rating

Service team greeted me as I checked in. Communication was clear and easy to understand. Servixe took an adequate amount of time due to the long line of vehicles ahead of me. No complaints h More

by Saskuaj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Kevin Bicknell, Albert McLing , Donnie @ service counter

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Feb 03, 2026

Klamath Falls Toyota responded

We’re glad our service team provided a friendly check-in and clear communication during your Chevrolet service. Thank you for your patience through the busy schedule and for the 5-star rating on service and parts.

February 02, 2026

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Employee Rating

Clean friendly and appreciated sales people not coming right out when you pull in looking at the vehicles. More

by AMANDAHANEL4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Vanessa

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Feb 02, 2026

Klamath Falls Toyota responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

January 29, 2026

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Employee Rating

Never got a call text till 5:50 pm due the person working on the vehicle 🚗 didn’t not turn the slip of finished rush out to go home wish cause to loose 4 hours of work as only depends on my vehicle to move More

by NONE29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Feb 02, 2026

Klamath Falls Toyota responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

January 10, 2026

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Employee Rating

Awesome experience every time. I will always bring my vehicles there and continue to purchase my vehicles also. More

by edvoskanian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matt Snipes, Kevin Bicknell, Albert McLing

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Jan 10, 2026

Klamath Falls Toyota responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

December 07, 2025

Dealership Rating
Employee Rating

Not good work done on the vehicle no different from when it went in and nothing but argument about what was and is wrong very disappointing. Don’t know that I will ever do business with them again or buy a More

by Geren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Dec 11, 2025

Klamath Falls Toyota responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Matt Snipes Service Manager msnipes@lithia.com

November 29, 2025

Dealership Rating
Employee Rating

Buying my Toyota 4-Runner was a no hassle, great experience. I will recommend buying a car from Toyota Klamath Falls to friends and family! More

by LORENABERG7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Tim Boozer, Matt Snipes, Lana Lee, Kevin Bicknell, Albert McLing , Vanessa, and Marco, and Krystal (finance)

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Nov 29, 2025

Klamath Falls Toyota responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback. Best Regards, Juan Maldonado General Manager juanmaldonado@lithia.com

November 29, 2025

Dealership Rating
Employee Rating

Very nice and well informed service department. They are extremely organized and very helpful always. More

by mullengerry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Nov 29, 2025

Klamath Falls Toyota responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Klamath Falls Toyota! Best Regards, Matt Snipes Service Manager msnipes@lithia.com

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