Ahmad Wasal

Toyota of Scranton responded

DANNYSONZ, Thank you so much for your kind words! It means a lot to hear that our team continues to take such good care of you. We want every step of the buying experience to feel easy and comfortable, and I'm glad that's been your experience with us. We truly appreciate your continued trust in Toyota of Scranton and are grateful you keep choosing us. Enjoy your vehicle! Warm regards, Mary Jo Preno Vice President of Guest Experience

Toyota of Scranton responded

Rob, Wow, what an incredible compliment! We're thrilled to know that your experience with Toyota of Scranton was the best you've ever had. It's wonderful to hear that Ahmad and the rest of our team provided the honesty, transparency, and care you deserve. Thank you for your recommendation and for giving us the opportunity to earn your business. Congratulations on your new vehicle! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

Pete, There’s no better compliment than knowing you trust us with all three of your vehicles. We’re glad Kacie continues to take great care of you each time you're here for service. We really appreciate you choosing our team again and again. Take Care, The Toyota of Scranton Team

Toyota of Scranton responded

LRGSAG, We’re glad the whole process felt easy and efficient for you. We’re happy to hear your salesperson was knowledgeable and friendly, and we love that the café earned a shoutout too! Thank you for the recommendation, and congratulations on your new vehicle! With Appreciation, The Toyota of Scranton Team

Toyota of Scranton responded

Denise, thank you for sharing such thoughtful feedback. We’re delighted Ahmad took such good care of you and made the entire process easy and enjoyable. His preparation and attention reflect the kind of hospitality our whole team is proud to provide. We truly appreciate your trust and generous recommendation. Congratulations on your new vehicle! Enjoy Every Mile, The Toyota of Scranton Team

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

MSTEVENSON, Thank you for your continued trust and for choosing us again for your second purchase! We’re so glad to hear Ahmad provided you with positive experiences both times and that Justin helped make everything easy and seamless. It means a lot to know you felt well taken care of and enjoyed the atmosphere here. We truly appreciate your loyalty to Toyota of Scranton and look forward to helping you again in the future. Thank you for your kind words! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

MTOMAINE, Thank you so much for sharing your experience! We’re glad to hear your service visit went well and that you’re satisfied. Congratulations on purchasing your first pickup — that’s exciting! We’re honored you chose Toyota of Scranton for such a special milestone and are thrilled to know you’re very happy. If you ever have any questions about your new truck or need anything at all, we’re always here to help. Enjoy every mile! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

Thank you, Carl! We're glad to hear that arranging service was easy and that our team kept you informed throughout the process. Fast and friendly service is what we strive for! We appreciate your feedback and look forward to assisting you again in the future. Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

CZIOTKA, Thank you for your feedback! We're glad to hear that our team was friendly and that everything went smoothly. However, we’re sorry to hear that the finance and vehicle features weren’t explained as thoroughly as expected. Your experience matters to us, and we’d love the opportunity to provide any additional information you need. Please feel free to reach out, and we’ll be happy to go over any details. Thanks again for choosing us! Take care, The Sales Team Toyota of Scranton