Ahmad Wasal | Page 2

Toyota of Scranton responded

CLV2128, Thank you so much for your kind words! 😊 We’re thrilled to hear that our team was able to help with everything you needed and bring a smile to your face. At Toyota of Scranton, our goal is always to make sure our customers have the best experience possible, and your satisfaction means the world to us. If you ever need anything in the future, please don’t hesitate to reach out. Thanks again for choosing us! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

MCANDREW604, Thank you so much for your wonderful review! We’re thrilled to hear that our sales, management, and financial teams made you feel like family and provided such a positive experience. It’s our goal to go above and beyond for our customers, and we’re glad we were able to do that for you. If there’s anything else we can assist with, please don’t hesitate to reach out. We look forward to seeing you again! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear R. Anderson, Thank you so much for your fantastic review! We are thrilled to hear that you had an amazing experience purchasing your car with us. Ahmad truly is an asset to our team, and we’re glad he could help you find the perfect vehicle. Your recommendation means a lot to us, and we look forward to serving you again in the future. Enjoy your new car, and thanks for choosing Toyota of Scranton! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you for taking the time to share your feedback and for being a loyal customer of Toyota of Scranton for over 20 years. We greatly appreciate your continued trust and support. We are glad to hear that you are pleased with most of the changes we've made over the years. Your feedback is invaluable to us, and we are always striving to improve our services and provide the best experience possible for our customers. If there are specific areas where you believe we can make improvements, please do not hesitate to let us know. We are committed to making your experience with us even better. Thank you once again for your review and for being a valued member of the Toyota of Scranton family. We look forward to serving you for many more years to come. Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

Dear TRENCROM2017, Thank you for taking the time to share your feedback with us. We greatly appreciate your kind words regarding our proactive approach and attentiveness to your concerns. It's our priority to ensure that every aspect of your experience with us is positive. We apologize if your sales experience didn't meet your expectations, and we're grateful for your understanding. I would welcome your feedback on your sales experience. You can reach me at 570.702.8776 to further discuss. If there's anything further we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future. Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Dear Phils_1998, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Ahmad was able to make your experience smoother during what we understand can be challenging situations. Your kind words mean a lot to us, and we'll be sure to pass along your praise to Ahmad. We're grateful to have him as part of our team here at Toyota of Scranton. Looking forward to the opportunity to work with you again in the future! Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

TONYTIGER29, Thank you for taking the time to share your experience with Toyota of Scranton. We appreciate your trust in reaching out to us, and we're pleased to hear that Ahmad was able to assist you with shopping for a car for your son. Ahmad is a valued member of our team, and it's wonderful to know that he was helpful during your call. We strive to provide excellent customer service, and your feedback reinforces our commitment to delivering a positive experience. If you or your son have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out. We're here to make the car-buying process as smooth and enjoyable as possible. Thank you for considering Toyota of Scranton, and we look forward to assisting you in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Subject: Response to James Brown's Review (MISKELL922) Dear James Brown, Thank you for taking the time to share your feedback with us. We appreciate your honesty and would like to address your concerns. We apologize if your experience at Toyota of Scranton during the negotiating process was challenging. Our team strives to create a positive and transparent environment for our customers, and it's disheartening to learn that we may have fallen short of your expectations. If there are specific details or aspects of your visit that you believe could be improved, we would greatly appreciate any additional insights you can provide. Your feedback is crucial in helping us enhance our services and ensure a smoother experience for our customers in the future. Please feel free to reach out to our customer service team directly at 570.702.8776 so we can gather more information and address any concerns you may have. Once again, we appreciate your feedback, and we hope to have the opportunity to serve you better in the future. Sincerely, Customer Service Team Toyota of Scranton

Toyota of Scranton responded

DANIELDSCOUTEN1, We appreciate you taking the time to share your feedback with us. It's fantastic to hear that your experience with Toyota of Scranton was mutually beneficial, and we're delighted that you were able to find the car you wanted. Our team strives to ensure that every customer has a positive and satisfying experience, and we're pleased that we could meet your expectations. If there's anything more we can do for you or if you have any further comments, please feel free to reach out. We're here to assist you in any way we can. Thank you once again for choosing Toyota of Scranton. We value your business and hope to serve you again in the future. Best regards, Sales Team Toyota of Scranton

Toyota of Scranton responded

Dear Kellelach, Thank you for taking the time to share your experience as a verified customer with Toyota of Scranton. We're delighted to hear that our team member ensured you received the best possible deal and, more importantly, provided you with a sense of trust. Building a relationship based on trust is a cornerstone of our commitment to customer satisfaction, and we're thrilled that we could deliver on that promise for you. If you ever have additional questions or need further assistance, please feel free to reach out. We value your trust and appreciate the opportunity to serve you. Thank you for choosing Toyota of Scranton. We look forward to continuing to exceed your expectations in the future. Best regards, Sales Team Toyota of Scranton