Abe Omar | Page 5

My service appointment was very seamless. I met with my associate and explained my issue, he looked up my coverage, explained everything and that was it. I waited about an hour or so and I w I met with my associate and explained my issue, he looked up my coverage, explained everything and that was it. I waited about an hour or so and I was done. More

by anthenisia Verified Customer Verified Customer

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I feel i waited too long for someone to take care of me in the ramp in the ramp More

by bbrisse Verified Customer Verified Customer

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My experience with your dealership was very stress free. Andrew was very knowledgeable ,kind and transparent. He listened to my wants in a new vehicle and was instrumental in seeing my wants come to fruitio Andrew was very knowledgeable ,kind and transparent. He listened to my wants in a new vehicle and was instrumental in seeing my wants come to fruition.Everyone was very professional and made my experience very smooth. More

by bjnardlove Verified Customer Verified Customer

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Overall the process was positive. It just took much longer than anticipated. The salesman was good. It just took much longer than anticipated. The salesman was good. More

by Iprlovematters Verified Customer Verified Customer

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Best of the best dealer! They always give me everything I wanted! Isaac was wonderful and very kind! Thank you! See you on 32 months for 2028 new Lexus! They always give me everything I wanted! Isaac was wonderful and very kind! Thank you! See you on 32 months for 2028 new Lexus! More

by Lisandra B Rodriguez Verified Customer Verified Customer

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I’d like to give a huge shout out to my salesperson Alex! I came into Lexus just to browse and ended up actually purchasing a vehicle. Alex was patient and listened to all of my needs and concerns. Lexus of I came into Lexus just to browse and ended up actually purchasing a vehicle. Alex was patient and listened to all of my needs and concerns. Lexus of NM is def a 10/10 and I highly recommend More

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CHRIS, JOSE, ADE and the insurance guy were GREAT! Very professional and made my car buying experience painless and amazing. THANK YOU ALL!!! Very professional and made my car buying experience painless and amazing. THANK YOU ALL!!! More

by KekeB Verified Customer Verified Customer

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Fantastic friendly service. completely satisfied.would recommend to friends and family. definitely would return as a customer. completely satisfied.would recommend to friends and family. definitely would return as a customer. More

by wehamilton61 Verified Customer Verified Customer

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Ay Lexus of North Miami, I encountered an extremely poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is a poor standard of customer service characterized by misinformation, dishonesty, and an apparent focus on profit over customer satisfaction. There is an urgent need for a comprehensive retraining program that should prioritize enhancing the overall customer experience. More

by FAITHCHURCH93 Verified Customer Verified Customer

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My 5-star rating is specifically based on my experience with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and h with Efrain Ponce. He is extremely accommodating (even of special needs of his customers), personable, and forthright. His service is superb, and he does his utmost to make his customers comfortable and to provide a pleasurable experience. He is efficient and respectful of the customer's time and needs. He interacts beautifully and listens well, in contradistinction to many dealership sales reps who are script regurgitators and only pretend to listen. Efrain is the best. To be frank and clear, I do not have an equally high opinion of the dealership management in general. On each occasion that I have transacted with Lexus of North Miami, I have been subjected to deceptive practices by management, which I have ultimately been able to overcome and avoid by virtue of my own vigilance. Not to say that Lexus of N. Miami is unique in this regard - my experience with all auto dealerships has been similar. All told, I put up with the nonsense because of the superior service provided by Efrain Ponce. In an era where there has been tremendous degradation and depersonalization of corporate customer service, generally, I appreciate the consummate professionalism of Efrain all the more! I am also giving a 5-star rating for Abe Oma (finance) and also laud his professionalism. More

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