10 Volkswagen Dealers near 60174near 60174

Prompt service Reasonable price Thorough - gsp

Prompt service Reasonable price Thorough service Friendly people Locally available Would definitely return and use them again

I recently purchased a new VW ID Buzz from Fox Valley VW - eagle421flyer

I recently purchased a new VW ID Buzz from Fox Valley VW of Crystal Lake, IL. This will be our 5th VW new car purchase. All of these vehicles were purchased at VW dealerships. All were good overall experiences and we always have enjoyed our VWs. However, this last experience with Fox Valley VW of Crystal Lake has really opened my eyes to how things should be done. Our sales person, Mauricio, along with his support staff consisting of Brandon (manager)Max (finance) and Mike (service advisor) really made this process pleasant. There is really a sense of chill; no pressure atmosphere at this dealer. Good music, (I know a subjective comment…but something for everyone) playing in the background, spotless clean, and people that really want to help you when you are ready to move forward with a vehicle purchase. Mauricio took his time with me when I came in for a test drive. After all, going from a ‘14 TDI 6 speed into a modern technological machine takes some patients on the part of the salesman to make sure you are really getting to know an electric platform with all the tech that comes with it. And yes, we are keeping our TDI! When I came back to purchase a couple days later, details that we discussed on price, etc were exactly correct. No surprises and no add ons of which I was not interested. And since I saw this dealership was dog friendly, I brought my dog Peter Potomus along. After all, he loves riding in our current VW, and to have an adventure. Mauricio and staff were happy to welcome both of us while we worked through all the final steps of purchase. Also, post sale I did discover a rattle in the drivers door when the stereo was turned up that I had not noticed in the test drive a few days earlier. I came in the next day, I found a no questions asked approach to solving the problem. Just a sorry we did not catch it, and we will make it correct. Post sale is just as important as the sale. Many dealerships forget this. If you are considering a new VW, or anything else on the lot, I recommend you give Mauricio and Fox Valley VW of Crystal Lake a chance to earn you, and your favourite canine’s business. Thank you!

Great people to deal with, super helpful and kind people! - austin94

Great people to deal with, super helpful and kind people! Would recommend this dealership highly

I had an outstanding experience with Eryk Buczynski at - Izabela Matela

I had an outstanding experience with Eryk Buczynski at Castle Volkswagen of Schaumburg. From the moment I walked in, Eryk was incredibly welcoming, knowledgeable, and genuinely focused on helping me find the perfect vehicle. He took the time to listen to my needs, answered all my questions with patience, and provided clear, transparent information about pricing, options, and financing. What stood out most was Eryk’s dedication to ensuring I felt comfortable and confident with my decision. He guided me through the features of the car, demonstrated how everything worked, and followed up afterward to make sure I was enjoying my new vehicle. The entire process was smooth, efficient, and stress-free. If you’re shopping for a new or used vehicle in the Schaumburg area, I highly recommend asking for Eryk. His professionalism, integrity, and customer-first approach truly set him apart. Castle Volkswagen of Schaumburg is fortunate to have him on the team. Thank you, Eryk, for a fantastic car-buying experience!

Sergio was amazing! - VYDIAGANGALOO

Sergio was amazing!!! Very thorough, listened carefully and didn't try to haggle me into anything I didn't want. He more than worked with me and my finances which I'm super grateful for and appreciative of his efforts. I will definitely recommend him and Castle Volkswagen to others moving forward.

Happy new year! - Wchuckw

Happy new year! Great end to a frustrating day. Larry Roesch VW was our third dealer of the day. Had been messaging with Jeanette Valentin and when I arrived she was there to immediately meet with me and show the three different models I was interested in. Jeanette was extremely helpful during the entire process. Long drive to the suburbs but thankful it was made. Big thanks to Jeanette and everyone at Larry Roesch VW who got us into our new VW Atlas.

They did a great job. - retruncustomer37

They did a great job. Friendly and informative. I would recommend giving them a shot.

Adnan gave us the ideal car shopping experience! - tylersawyer

Adnan gave us the ideal car shopping experience! Zero pressure and showed us exactly what we wanted to see.

Scheduled an appoint to have the brakes replaced - Schmoe

Scheduled an appoint to have the brakes replaced (including a quote) and replace transmission fluid. They said it would be a couple hours next week. I come back in for the appointment, asked that they were indeed going to replace the rear brakes, they confirmed, and I waited. 3 hours later, they said the rear brakes needed to be replaced, would I like to wait the rest of the day or get a loaner. No, because I already planned around the time estimate they gave me when I said to replace the xxxx brakes. And also no, because they literally did not do the one, main thing I brought it in for, and was unambiguous about it needing that service. This is on top of a separate, major electrical issue they magically couldn't reproduce three separate times, and still won't fix, even with a TSB highlighting the exact issue and resolution. And yet, I can still get errors and dings right as I pull up, and right as I drive away. They even ignored the videos a passenger was able to capture. The staff has left me with the impression that they either don't have the interest in fixing the car, the ability to, or both. I wish I could say it was a one-off, but three times means those are habits, not simple accidents. If I were Wecks, I wouldn't want my name on that door. UPDATE: They apparently read these reviews, because after setting up an appointment to bring the car in for a recall issue related to the backup cameras (NHTSA 24V480000), I brought the car in the next morning, after getting the appointment confirmation text, handed my keys over, and was told to leave the building. When I set up the appointment, I said a loaner wasn't needed, I had the day off and wished to remain available in case there were other issues found. The response: they told me to leave the building because ownership didn't like my earlier review and they would call the police. I took my key back, took my phone out to record and confirm that it was ownerships decision that I was no longer a customer. Suspiciously, that they decided I was no longer a customer made itself known after I said the work needed was part of a recall. Not when I set up the appointment, walked in, provided my info, and handed over the keys.