Would give 5 stars had not driven two hrs to dealership - tammiamason
Would give 5 stars had not driven two hrs to dealership for ac stop working and a transmission shutter in my acadia denali. All I expected covered under the 5 ur extended warranty. The the guy in service checking my car in. Told me my warranty expired yr ago. I boougjt the car in july 2020. Not 2019. Now car is a 19. We didn't buy it in 19. Was told day of purchase warranty starts the moment we signed papers. Car was new. Had 1200 miles on it. Sticker on dash. We drove 2 hrs to dealer after seeing Ellis add with good deal on the car. Someone made mistake of ordering 49 of same color and package acadia so, had to get them off the lot. We bought the last one. Sales told us someone was buying it but didn't work out. Credit? Or didn't like ot idk.. now day I took it in, service rep would not look at my contract. Just the screen. Called warranty company.. same stpry....expired. my Allstars interior leather warranty was still active. Oil change was covered. Weird.. I was very frustrated and angry enough to take car across the street to buy a Honda. And I am a gm employee..only person that would look at my papers and actually see no way anyone would speend 2000.00 for an extra yr after th 3 yr gm gives on every vehicle. A mistake was made. He was.nice. never said a mistake was made but, he looked and listened. Told me to call dealer manager. Two days later finally got in touch with him said he would look me up and see what happened. I told him I was mislead and or plain lied too about that warranty. He called me back told me to bring the car back. He and service manager both on the phone. Another 2 r trip different service rep greeted me. Met service manager. Both very nice. Warranted all information on things with car that had issues with. Had a dealer loaner car waiting for me and back home. Sorry about the long story here but I felt it needed to be told to understand my review. I was getting text and calls from service about status of car. Tech videos with tech telling me about the car. Just a few days car was ready. They had to remove trans and take apart to change trans filter. New torque convertor, new trans fluid, ac was fixed. New thermostat and housing and temp sensor as well as refrigerent. Compressor shuts off if temp sensor doesn't send proper informational to computer fans run high and only shuts off when engine is shut off.. Or if thermostat is stuck open.some kind of protection . There was an issue with rear ac part I did not know about. Very expensive. I had oil changed and brake libe flush. I paid for that. Dealership took care of everything else. Everything! Ac works great and shutter, drove so good back up that interstate. Felt like brand new again. My wife loves that car. I am glad I called the manager instead of going across the street to get a honda. Lol. I didn't see him at all. Hope he sees this review. Would have loved to tell him thank you. To the second service rep and service manager......thank yall very much. I have purchased many many new cars in my life from athens to Nashville tn. Always a service department issue right. Heard many people complain about having problems. Was frustrated but never had a dealership service department work so hard to do right by customer. Jim Ellis GMC Thank you very much. I will be back. Thomas M. A.
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