Carl Black Buick GMC

Outstanding Experience with Arturo Cruz at Carl Black Roswell GMC! We had an amazing experience working with Arturo Cruz at Carl Black Roswell GMC in Roswell, GA! From beginning to end, Arturo was pro Roswell GMC! We had an amazing experience working with Arturo Cruz at Carl Black Roswell GMC in Roswell, GA! From beginning to end, Arturo was professional, friendly, patient, and very communicative. He made us feel welcomed, comfortable, and genuinely taken care of throughout the entire process. What impressed us the most was how hard he worked to help us get the best deal possible. He listened to our needs, worked with us on the price, and made sure we felt comfortable with our decision. Buying a vehicle can sometimes be stressful, but Arturo made the entire experience smooth, positive, and enjoyable. Salespeople like Arturo are truly hard to find. He treats his customers with respect, makes them feel valued, and goes the extra mile to make sure they have a great experience. Dealerships need more salespeople like him! I genuinely believe that having more employees with his professionalism, honesty, and customer-first attitude would help dealerships sell many more vehicles. We are incredibly grateful for his help and highly recommend asking for Arturo Cruz if you’re shopping for a vehicle at Carl Black Roswell GMC. He deserves recognition for the excellent job he does. Thank you, Arturo, for taking such great care of us and helping us drive home happy in our new truck! 🚘👏 More

2 THUMBS DOWN FOR CARL BLACK BUICK GMC SERVICE DEPT. I ordered four tires for my GMC SUV from Carl Black in Roswell and arrived on time the next day for my 12:30 install/alignment appointment before tak I ordered four tires for my GMC SUV from Carl Black in Roswell and arrived on time the next day for my 12:30 install/alignment appointment before taking a seat inside to wait for the return of my vehicle. A long two and a half hours later I paid the invoice and headed home. Once home I inspected the tires and found 1) my vehicle had been returned to me with grease on the tires and rims (I have pics); 2) the PSI was different on each tire and not to spec; 3) the valve stem cap on one of the tires was very loose; 4) the paid invoice did not list the brand, model and DOT numbers of the tires – it listed simply “Parts - 19532327 Tire 4 – Tax Code 7.75%”; and 5) the invoice stated “Declined Road hazard insurance” when none had been offered. Knowling full well that tire manufacturers need a formal proof of purchase to honor treadwear and/or defect warranties, I messaged my service advisor (DJ) from the Carl Black website to note my concerns. It is no surprise that he did not respond or reply. I called Carl Black a couple days later and was transferred to Bill, the service manager. Bill told me the Part Number was enough to show the tires I had bought. I pushed back and demanded he list the Brand, Model, and DOT numbers on the invoice. He then told me he did not have the DOT numbers. I provided him with the DOT numbers and later received an email with an updated invoice that lists the tires mounted and balanced, but still no proof of purchase. I replied to his email and was surprised to find my reply came back as undeliverable. As of this writing, 11 days later, I have not heard back from anyone at Carl Black to address my concerns. This experience does not exactly inspire confidence in the quality of work that was performed on my vehicle. The subpar service I received from Carl Black was disappointing and not what one would expect from a trusted dealership. More

DO NOT buy from Carl Black GMC Buick. Customer service is trash! No one will help you get what you need and have paid for. I have call numerous of times to multiple sales associates, mang Customer service is trash! No one will help you get what you need and have paid for. I have call numerous of times to multiple sales associates, mangers and even the general manager and still no response. I will have to go to Buick personally to resolve my issue which should’ve been done months ago! More

Excuse my French but this place is full of xxxx. THEY DID NOT even cover my seats or mats when they were working on it. Had grease everywhere. Are you kidding me ! You explain to them the issue and THEY DID NOT even cover my seats or mats when they were working on it. Had grease everywhere. Are you kidding me ! You explain to them the issue and they look at you like your stupid. I have had my vehicle for YEARS and they want to tell me the issue is what is SUPPOSED to happen. UM NO ! Yall fixed one issue to then produce another issue. They do not hold themselves accountable for their fault. Mechanics are rude. Managers not worth xxxx. I live 2 hours away to go see them and they treated me like an idiot. I KNOW my vehicle. DO NOT try to play me like the issue yall did has always happened. I pay for service not to be ridiculed like I have no idea what my vehicle is supposed to do. Then want to charge me AGAIN to fix an issue they did IFFFFFFF they fix it. DO NOT GO HERE! Run to the hills. Run to the mountain. Honda else where. I do not remember the manager or mechanics name but the two of you can eat grass. I know exactly what I am talking about and I promise I would do it myself and fix it if I knew how - Have the day yall deserve !! More

Tried twice to fix issue, did not. Service advisor was not helpful. Was called to the dealer twice, four uber rides later, I still had to contend with an upsell AC cleaning service w Service advisor was not helpful. Was called to the dealer twice, four uber rides later, I still had to contend with an upsell AC cleaning service when the primary issue unrelated to the ac wasn’t fixed. First time, last time. More

Davis Vick sold me a 2025 Ram Warlock and was very helpful with all my questions. He got me a great deal on my trade in and a great deal on the new truck. I would buy from him again. helpful with all my questions. He got me a great deal on my trade in and a great deal on the new truck. I would buy from him again. More

I visited Carl Black Buick GMC in Roswell to purchase a new vehicle. The salesman was excellent — very helpful, polite, and professional. He truly did his job the right way and tried his best to help us. new vehicle. The salesman was excellent — very helpful, polite, and professional. He truly did his job the right way and tried his best to help us. Unfortunately, the experience was seriously damaged by the sales manager, possibly named Christian Wong. His attitude was rude, disrespectful, and extremely unprofessional. Instead of handling the pricing discussion as a professional business conversation, he spoke in a way that made us feel uncomfortable and not valued as customers. There was no customer service, no professionalism, and no respect shown during the interaction. I am 100% confident that the person currently making management and pricing decisions is negatively affecting this dealership’s sales and reputation. One manager’s behavior can easily drive customers away — and that is exactly what happened in our case. The sales staff was great, but management needs serious improvement. This dealership has potential, but leadership behavior like this hurts the entire business. More

On 11/7/2025 I went to this dealership to have 4 new tires installed on my 2023 Buick Envision. After I received the vehicle back later that evening, I noticed 2 wheels where damage. (The wheels where i tires installed on my 2023 Buick Envision. After I received the vehicle back later that evening, I noticed 2 wheels where damage. (The wheels where in excellent condition beforehand with no damage) I went to the dealership the following morning, 11/8/2025, and let the Service Manager (Bill) know the wheels were damaged, and was told the dealership would fix them. I expressed concern with the repair as I know from prior experience that repair work is sub-par, and will never have the same texture, color, finish, durability, etc. the OEM finished wheels have during the manufacturing process. I was told via text on 11/10/2025 there GM doesn't have any wheels in stock and the only way to fix the issue quickly is to allow the dealership to perform a repair. This is not true, as I contacted another GM dealership that has 7 of these wheels in stock. 11/19/2025 1 of the 2 wheels was partially repaired (There was damage on the inner barrel and other wheel facing) and the workmanship is beyond horrible. The finish is incorrect, color not the same, and the surface of the wheel outer rim is distorted More

Ryan made our buying experience very smooth. The finance team worked out a great deal for us also. Great experience! The finance team worked out a great deal for us also. Great experience! More

Incredibly poor follow-through, customer service, and honesty. Would never purchase a car from him... or Carl Black as a result... again honesty. Would never purchase a car from him... or Carl Black as a result... again More