Kevin Plummer

What's the point of making an appointment? I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had I was the first scheduled appointment and still waited 2+ hours to get an oil change and tires rotates plus tightening the rear view mirror which had been loose since I bought it. Several other vehicles came, were serviced, and sent on their way while I waited. It literally sat in the service bay for an hour and 15 minutes before it was touched. I could see it through the service bay windows. When I finally got the truck back, they said the mirror was tightened. I had a service coupon for $99.99 plus tax for the oil replacement and tire rotation. When I checked out, the bill was $112.09. I inquired about the difference because tax is 8% and was told the difference was shop supplies which is not mentioned in the coupon. In addition, I was informed that I'd have to pay an additional service fee of $3.85 for using my card. This is nickel and diming the customer and you can rest assured that this will be the last time Five Star services my vehicle and it may be the last vehicle I ever purchase from them. When I got into my truck, I checked the mirror and it hadn't been touched so I had to pull back to the service department to have another technician look at. The person checking me in stated that it was a very inexperienced technician who worked on my truck and didn't know what he was doing. That sure gives me great confidence. She sent out a senior technician who fixed it promptly. This is not a one time deal. I waited at least 2 hours to have the oil changed and tires rotated the last time also. So, what's the first thing I had to do when I got home? Check the oil level and checked the torque on the lug nuts because of their inexperienced junior technician revelation. At least they finally got the mirror fixed this time. If your time is important to you, don't take it to Five Star for servicing. More

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Kevin Plummer and Brad are great people to deal with would highly recommend this dealership and this salesman and manager. would highly recommend this dealership and this salesman and manager. More

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Kevin is a five star person, I am really happy that he approached me and introduced himself and thank him for making the purchasing process enjoyable approached me and introduced himself and thank him for making the purchasing process enjoyable More

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They were helpful and honest. They gave me a reasonable price for my trade in. I didn’t have to haggle with them. They gave me a reasonable price for my trade in. I didn’t have to haggle with them. More

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Great experience working with Mr. Plummer at 5 star dealership! I would use him again for sure! Plummer at 5 star dealership! I would use him again for sure! More

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5 Stars for Kevin Plummer! !! He’s the hardest working Salesman that I’ve ever met. He’s not stopping until you get the best deal! He taught me everything about my vehicle in le !! He’s the hardest working Salesman that I’ve ever met. He’s not stopping until you get the best deal! He taught me everything about my vehicle in less than 10 minutes. HE IS THE BEST!! KEVIN PLUMMER***** Leslie Johnson-Albany, Georgia More

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Love his hospitality and his way of making his customers happy satisfied and welcoming ! He’s the best happy satisfied and welcoming ! He’s the best More

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Kevin and Amanda are great. Easy to work with. Very nice people. Always willing to help Easy to work with. Very nice people. Always willing to help More

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Flew in from Michigan to purchase a used vehicle. John R. picked me up at the hotel just as planned. When I got to the dealership, the vehicle was ready and just as Kevin described. The team got me o John R. picked me up at the hotel just as planned. When I got to the dealership, the vehicle was ready and just as Kevin described. The team got me out the door quickly and I was in Michigan by midnight. I check their website regularly for deals and I would definitely take the adventure again. Great people!! More

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Kevin was Great to work with got me a good deal on my trade in and followed up with me after the sale to make sure I am satisfied with my truck trade in and followed up with me after the sale to make sure I am satisfied with my truck More

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