This was my first time purchasing a vehicle from a - WJMaddock
This was my first time purchasing a vehicle from a dealership rather than in a private sale, and I am glad to say that this was a very good experience. Buying a car is always at least somewhat stressful, but the team at Sunrise Toyota North treated me very well and made it pleasant.
I first spoke with Ralston, the most experienced on the sales team. From the very start and through to the end, Ralston was welcoming, polite, and knowledgeable - and that was all even before I had decided to purchase the vehicle. Once I had decided, Ralston explained the process to me clearly and thoughtfully, and he took care of my DMV paperwork and plate transfer while I was brought elsewhere.
I then spoke with Michael in the financing office. He was clear and forthright in explaining the process and was patient through my many questions. I appreciated his willingness to take the time to explain what I did not recognize or understand right away, and his allowing me the time to read everything along the way.
Later on, I spoke with Alan in the insurance office. He called my insurance company to initiate the policy transfer and receive the necessary paperwork. I was witness to this since I had to verbally authorize the insurance policy change. This all took under fifteen minutes.
When all was said and done, Ralston was kind enough to give me a thorough orientation of all the vehicle's features and how he himself likes to arrange things - since it turned out he owned three of the same model vehicle!
In all, this was a very positive experience. I recommend Sunrise Toyota North, and I recommend working with Ralston, Michael, and Alan. Whenever the day may come when I need another vehicle, I will look to work with this team again. Thank you!
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