66 Virginia Chevrolet Dealers

Sales and staff were very pleasant to work with. - mt

Sales and staff were very pleasant to work with. I turned down the truck after the first go around of information exchanges. Kevin, our salesman however, did not relent and convinced us to make the five hundred plus mile trip to purchase it. Kevin managed most everything, even offering lodging suggestions, dining options, local events, etc., along with all the transaction tasks, assisting wherever he could. The truck is mostly all I was looking for, only missing many of the creature comforts of the truck I traded away, many of which I miss dearly. For whatever reason, purchase excitement, salesmanship, trip planning, I do not know, whatever the cause, I failed to complete my normal research. The only loss in this transaction was in the Options Package, had I finished my due diligence I would have discovered the purchased truck had a 510a Option Package, much less than the 520a Package my previous truck had and this transaction would not have gone forward – my bad (slight buyer’s remorse). As for the back of the house (finance), we did not have the same positive experience. Once we got to the office (took what seemed like forever) everything went well at first. Side note, their signing station is quite impressive (more salesmanship I’m sure) a desk size iPad of sorts. Anyway, everything was going well until we hit the warranties portion of deal. When I declined their offers of extended/additional warranties, the finance manager’s demeanor turned visibly reproachful and almost nasty, the atmosphere in the room became tense. He was not offering anything better than I had already lined up, sorry. There were other post purchase irritations involving the finance department, but I am not inclined to “pile on” at this time. Simply put, it could have gone much, much better in my opinion p.s. This review is a couple of months past the event on purpose. To do a review too soon after the event, your comments will almost always be unrealistically positive with later viewpoints being much different as the issues begin to appear, so I delay.

I genuinely want to thank Bobby hargrove for his - Trina overstreet

I genuinely want to thank Bobby hargrove for his outstanding hospitality , he was so knowledgeable and professional,absolute amazing customer service , i highly recommend ANYONE TO go to casey chevy and ask for Bobby Thank you soo much

Gary Barber made the buying process easy I buy trucks - chb735ph

Gary Barber made the buying process easy I buy trucks for my business and don’t have time to always go to a dealership for the transaction He handled everything over the phone and delivered the van to my office Thanks Charles Browning Browning Pools

Alls well! - commercialenergy

Alls well! Alan did a great job and worked with us throughout the process. Thanks,

Ase poco compre una camioneta nueva en este dealer y - israellugocallejas

Ase poco compre una camioneta nueva en este dealer y “Angeles” fue muy amable en ayudarme me facilitó todo el proceso

I was in and out in a timely manner. - MEHOO.PILKINGTON1

I was in and out in a timely manner. I was happy and pleased with everything that was done

The customer service my husband and I received was above - Jbsmith

The customer service my husband and I received was above and beyond. I had been looking online at multiple dealerships and Haley had the best price on my top choice vehicle. We went on a Friday at 6pm to look at the vehicle and talk numbers on my trade-in. Haley gave me more than any other dealer had offered for my trade and got me right where I wanted to be with my monthly payment on a my new vehicle. Eric, the salesman who helped us answered every question, stayed after hours, and ensured that everything went smoothly with the finance side of things. I can't say enough good things about Haley, this is the 3rd vehicle my husband and I have purchased from them and we will continue to be loyal to the Haley group as they have always treated us fairly and have the best price around.

Fantastic Sales Person Dee . - teabout

Fantastic Sales Person Dee . I am up in age and have hard time understanding new gagets Dee my sales person took the time to explain all the new gagets and how to use them she even took the time to help me set up Chevy app on my phone. The F&I manager was quick and very kind he took the time to explained my warranty options . Everyone was so kind and asked if i had any questions and took the time to help me

I've been dealing here for quite awhile and I have never - joerue87

I've been dealing here for quite awhile and I have never been disappointed. Trent Whetzel amazes me with his knowledge, helpful and honest advice. Because of him I will always be a JB customer.

I recently had my car serviced at Duke Automotive. - hooknrod

I recently had my car serviced at Duke Automotive. The service I received stretched out for a while (parts availability) and through it all the service department was courteous, informative and helpful. I especially appreciate the interaction I was able to have with the shop foreman and lead mechanic. Very helpful.

Your service was amazing. - dandlmoussette

Your service was amazing. I visited your dealership after I noticed my state inspection sticker had expired. I had already been to 2 other providers of this service only to be told I needed an appointment in the coming week and would have to drop off my car. Since I am a widow, I had no one to help me do that, so I went to Loyalty. The personnel, especially Trey Kight, were wonderful! They not only inspected my car but also checked the tire pressure which On-Star had notified me was low. I can't thank them enough!!

I want to give a huge shout and thank you to Johnson - ajs.emergency2021

I want to give a huge shout and thank you to Johnson Family Chevrolet in Woodlawn, VA. We had a mechanical issue happen with our truck and was headed to get the part we thought would fix it, we saw the bay doors open to the service department and ventured over to see if we could get assistance. Instead of being told again after the first 10 we stopped to talk to "service is closed, come back Monday", we got the owner, Adam Johnson who said, let me help you out. He immediately got on the phone to one of his technician who was home with a sick baby, he spoke with us about the issue it could be and sent one of his fellow techs to help. Surprised to us, the young man on the phone showed up well as the one he had asked to come in. The young men worked on our truck trying to fix this issue so we could finish running our load of heat supplies to WNC. Needless to say they couldn't fix the issue the same day, but they helped us remedy getting the supplies to WNC. The owner, gave us the keys to a brand new Chevrolet pickup to take the load to WNC, no charge!!!! Glory to God this family business saved us and helped us above and beyond to get the job done. If anyone needs a Chevrolet or is thinking of buying one... Go as fast as you can to this dealership, I can only imagine the service you will receive and support you will receive from them, after they have done this for us. Many thanks to all who helped us there, the owner, Adam Johnson. Jake Helms and Hunter Davidson, the 2 young technicians who did everything they could to fix our issue... You all are amazing and we are so grateful to have met you all.

Poor business practices. - annabuggie

Poor business practices. They allowed my now ex fiancé to purchase a new truck in my name without going over the terms with me. I purchased a car myself the next day not knowing my ex had bought the truck in my name. It was all rushed and I cannot believe how immoral. I am now stuck with 2 car payments and they will not fix the situation by taking the truck back.

Julian was awesome helping purchase my truck will - John Hall

Julian was awesome helping purchase my truck will recommend to friends and family good job thank you

Great group , went well above expectations to show - cwbyers74

Great group , went well above expectations to show vehicles. Took their time getting the deal done

Great customer service, very direct and - simon.currey

Great customer service, very direct and honest/transparent sales experience when purchasing my new HD truck. Chris Lambert was very knowledgeable and answered every question. A no xx buying experience. Wow, what a relief after dealing with other dealerships in the area.

Everyone was very nice and professional and I didn't have - Tammy Rash

Everyone was very nice and professional and I didn't have to wait long and great at explaining everything

Professional and polite explained everything to me so I - Wendellwilliam1953@gmail

Professional and polite explained everything to me so I could understand very helpful and efficient

I just want to say thank you to the General manager of - J Lazaro

I just want to say thank you to the General manager of Battlefield Chevrolet Lee Gouldman for working with me fixing the transmission of the Chevrolet Suburban that I bought from this dealer on 02/26/2024 I had to put money out of my pocket but I think we ended in good terms..

2 months ago I purchased a 2023 Chevy Malibu. - Cornelius

2 months ago I purchased a 2023 Chevy Malibu. I had a great experience working with Dave. Dave took care of me and displayed top their customer service. They have some really amazing professionals here at Rick Hendrick, you are in good hands.

Patiently answered my questions. - pau

Patiently answered my questions. Advised on near- and long-term actions needed for preventative maintenance. Direct interactions with personnel were courteous and professional.

Everyone was excellent from Donnie and Ian ensuring that - Lee W.

Everyone was excellent from Donnie and Ian ensuring that I found the vehicle I was looking for to Stephen making sure everything was taking care of on the financial side. Great customer service from all of them. They are definitely great assets to the Pohanka Chevrolet family.

I purchased a new vehicle from CMA. - Denise Dabney

I purchased a new vehicle from CMA. The staff was so knowledgeable and professional. I would recommend them to everyone. Special shout-out to TOSHI. You rock girl. All my questions and concerns were answered.

Ivan was great, helped me with the purchase of my new - Daejeonna

Ivan was great, helped me with the purchase of my new Malibu. Highly recommend! Thank you

Dishonest, defect concealing, bad dealer. - Ceparys

Dishonest, defect concealing, bad dealer. Do not buy used car from them. Will get burned.

Pinkerton customer service sucks. - gjt62497

Pinkerton customer service sucks. On Friday, June 28th, I drove over to Pinkerton to go and look at a truck that had been on the website saying "in stock" for a week. So, I got pre-approved and talked to a salesman named Mario. Mario told me the bad news, which was that the truck was not there and that he didn't know when it would get there. Well, his supervisor, Joel, got involved as well. He said he didn't know when it would get there either, and that it was supposed to be there two weeks ago from when I got to the dealership. Mario and Joel had assured me that they would put it on a hot load and get it there the following next week. Mario had even talked me into putting down a $500 deposit so that I could say it's mine and that no one else will take it. Mario told me he would contact me the following Monday with an update. Well, Monday, July 1st comes up. I had expected to hear something by the end of the day, but I did not. So, I called Mario, and he said that it wouldn't be there until by the end of the month. What?! Well, I had asked Mario if he had put it on a hot load like he said and he said that he would do it... Even though he AND Joel told me it would be on a hot load, which should have happened by the time I called Mario. I asked Mario if it would be there that week and his words were "I'm going to try". A week and a half goes by and I have heard nothing. I got fed up and started contacting other dealerships. I had a quote on a '22 Dodge ram power wagon that was in great condition. So, I told Mario about the Dodge from the other dealer. Figured I might see if I can get a better deal to keep my money or to get a different brand new truck, one of the '23 Chevrolet Silverado RST's they had. Mario told me he wasn't at the office. So, I come by the next day for a surprise visit to get my money back. Mario talked me into staying with the Colorado instead of getting my money back. When I mentioned the Silverado's, he told me "Aw, those are $70-80,000, you aren't interested in them". I know I'm not a salesman, but I am pretty sure it is not a salesman's place to tell me what I can and can not afford. The next day, Mario called me and said that he called GM and told them about the car being sold and to make it a hot load... Wait, what?! He still had not made it a hot load after telling g me TWICE already that he did?! That's correct. But apparently he did this time... A week passes by, and I hear nothing. I'm checking the website daily to see if the truck is even listed still, and it was, even said "in stock" the whole time. I even drove by the dealership every day after work to see if the truck was there or not, because by that point, I didn't trust Mario or Joel to tell me anything. The following week, Monday, July 22nd I texted Mario at 5:51 PM and asked if there was any update. Mario replied "Hey Grayson I will have a better update in the morning". Well, the following morning, I heard nothing. So, I texted Mario again at 4:05 PM and asked if he had an update since I didn't hear from him this morning. Mario replied "Hey Grayson nothing yet on the Colorado Hopefully soon .I haven't forgot you.I check everyday". So, I guess Mario was pulling my leg and didn't have a "better update". So, I texted him back and said "Ok... I thought I would have received a 'better update' this morning." And then Mario proceeded to call me. I sent it to voicemail. He left a message stating that he had another Colorado ZR2 coming in next month on the 1st. So, I figured I'd call back and humor him. He looked it up while I was on the phone with him and he said "Oh, it's a z71. Not a ZR2." I was angry. I did not get hateful and I did not get rude. But I asked for my money back and I did. I had to go back and get refunded at the dealership. Mario didn't talk to me and didn't stay for me to finish my refund either. I feel violated and taken advantage of. What a horrible experience.

A huge thank you to Maritza for going above and beyond to - Jim W.

A huge thank you to Maritza for going above and beyond to help me recover a refund! Couldn't have done it without her. Great customer service!

Sales and finance people were very friendly and - Karen

Sales and finance people were very friendly and accommodating. While process took too long however. Had done preliminary paperwork on Saturday but I was still at the dealership for 2 1/2 hrs on the day of pick up.

This dealership is top notch. - Sean D

This dealership is top notch. I was in and out and they gave me a great deal on a brand new GMC Terrain. These are good people who value their customers.