Pinkerton customer service sucks. - gjt62497
Pinkerton customer service sucks.
On Friday, June 28th, I drove over to Pinkerton to go and look at a truck that had been on the website saying "in stock" for a week. So, I got pre-approved and talked to a salesman named Mario. Mario told me the bad news, which was that the truck was not there and that he didn't know when it would get there. Well, his supervisor, Joel, got involved as well. He said he didn't know when it would get there either, and that it was supposed to be there two weeks ago from when I got to the dealership. Mario and Joel had assured me that they would put it on a hot load and get it there the following next week. Mario had even talked me into putting down a $500 deposit so that I could say it's mine and that no one else will take it. Mario told me he would contact me the following Monday with an update.
Well, Monday, July 1st comes up. I had expected to hear something by the end of the day, but I did not. So, I called Mario, and he said that it wouldn't be there until by the end of the month. What?! Well, I had asked Mario if he had put it on a hot load like he said and he said that he would do it... Even though he AND Joel told me it would be on a hot load, which should have happened by the time I called Mario. I asked Mario if it would be there that week and his words were "I'm going to try".
A week and a half goes by and I have heard nothing. I got fed up and started contacting other dealerships. I had a quote on a '22 Dodge ram power wagon that was in great condition. So, I told Mario about the Dodge from the other dealer. Figured I might see if I can get a better deal to keep my money or to get a different brand new truck, one of the '23 Chevrolet Silverado RST's they had. Mario told me he wasn't at the office. So, I come by the next day for a surprise visit to get my money back. Mario talked me into staying with the Colorado instead of getting my money back. When I mentioned the Silverado's, he told me "Aw, those are $70-80,000, you aren't interested in them". I know I'm not a salesman, but I am pretty sure it is not a salesman's place to tell me what I can and can not afford.
The next day, Mario called me and said that he called GM and told them about the car being sold and to make it a hot load... Wait, what?! He still had not made it a hot load after telling g me TWICE already that he did?! That's correct. But apparently he did this time... A week passes by, and I hear nothing. I'm checking the website daily to see if the truck is even listed still, and it was, even said "in stock" the whole time. I even drove by the dealership every day after work to see if the truck was there or not, because by that point, I didn't trust Mario or Joel to tell me anything.
The following week, Monday, July 22nd I texted Mario at 5:51 PM and asked if there was any update. Mario replied "Hey Grayson I will have a better update in the morning". Well, the following morning, I heard nothing. So, I texted Mario again at 4:05 PM and asked if he had an update since I didn't hear from him this morning. Mario replied "Hey Grayson nothing yet on the Colorado Hopefully soon .I haven't forgot you.I check everyday". So, I guess Mario was pulling my leg and didn't have a "better update". So, I texted him back and said "Ok... I thought I would have received a 'better update' this morning." And then Mario proceeded to call me. I sent it to voicemail. He left a message stating that he had another Colorado ZR2 coming in next month on the 1st. So, I figured I'd call back and humor him. He looked it up while I was on the phone with him and he said "Oh, it's a z71. Not a ZR2." I was angry. I did not get hateful and I did not get rude. But I asked for my money back and I did. I had to go back and get refunded at the dealership. Mario didn't talk to me and didn't stay for me to finish my refund either.
I feel violated and taken advantage of. What a horrible experience.
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