Lindsey, our sales person was on her first day so i want - BROWNLJK
Lindsey, our sales person was on her first day so i want to thank her for her meticulous handling of our purchase. the dealer experience was top notch, efficient and ushered us through the process informatively and with grace. Each individual we interacted with was helpful, energetic and appeared they were happy to be working there.
I’ve bought many cars (i tend to look for new around 2-3 years) and can honestly say the experience for the last 5 or so is burned in my mind; the biggest complaint is it always appears to be a high pressure, LONG-drawn out process and it’s to the point my wife just avoids it. Even before covid most of the cars i was purchasing were custom ordered but this experience was different, they had the truck on their lot, they were flexible and patient with us as we wanted to go home and think it over.
The next day we came back, filled out the credit paperwork (PLEASE Bob - get rid of the paper and collect this info through some technology even if we’re using a laptop there to fill it out) and then went to dinner whilst they put the package together. Returned, fantastic offer on the finance % and we were run through the finance piece (dont remember his name but he was awesome, engaging, funny and efficient) got in the truck and drove off; they did offer to do a walkthrough of the vehicle and tech but us having a 2022 Lincoln we were very familiar with the system.
Thanks again
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