I dropped my car off at Bluebonnet Ford/Lincoln on June - MrsSauce2017
I dropped my car off at Bluebonnet Ford/Lincoln on June 18th after waiting almost 2 weeks from the time I scheduled the appointment to the actual appointment date. I unfortunately was assigned to Steven Tovar as my service advisor who from the get go had a negative attitude about "why" I brought my car there, since it purchased from another dealership. He told me that it would be about 2 weeks before they could even do the diagnostic, & since I had multiple issues it would need to go to different techs costing about $1400 in diagnostic fees. Then.... depending on what was needed, they would have to order parts, etc, etc. I really felt like he didn't want to bother with me or my car, since it was going to be warranty work, the car was older & was not purchased at Bluebonnet. He just had attitude from the get go. I asked for a loaner (3 times), which my warranty company reimburses the dealership for the use of to which he replied "we don't have rentals", & never responded afterwards.
After my husband called him (by the way I would like to note that Steven said he has 26 years service advisor experience) he finally gave our first update, almost 2 weeks in of having the car there. Three weeks in & after chasing after him harder than I did my children when they were young, I got a hold of another service advisor (because Steven was out for a week), who contacted my warranty company & gave me an status update in less than 15 minutes. He stated to me that he was unable to find my paperwork & had no idea where Steven had put it. Figures.
As well, I needed a factory part for my Lincoln that the Bluebonnet could not find, (don't they have access to company's that the general public doesn't?) & that my WARRANTY COMPANY tracked down. REALLY??!! A Ford/Lincoln dealership that has been in business for years, has sold thousands of cars, didn't have the ability to find a wire harness for a 2013 Lincoln? Says a lot about their abilities right there!
It will be 4 weeks this coming Wednesday, & I am still waiting on my car to be ready & will probably have to chase after Steven to get the status & when I will ACTUALLY get my car back.
Not sure if this is how they are in the service department across the board or if it is just the service advisor that I got, however, my advice to you is not to take your car to them unless it is for something trivial like an oil change. They seem to have really good reviews regarding that service.
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