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Gene Messer Ford of Amarillo

Amarillo, TX

4.7
1,064 Reviews

3400 Soncy Rd.

Amarillo, TX

79119

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Showing 1,064 reviews

October 26, 2026

They seem genuinely interested in their clients. They work to get ant service issues resolved. More

by mrstrook49
Recommend Dealer
Yes
Employees Worked With
Service- Dawn. Mobile Tech- Brent
October 22, 2026

Great place for your vehicle to get repaired and serviced and very happy to help you get back on the road. More

by Wyliep7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy c
Oct 24, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Group 1 Ford of Amarillo. If you have any further questions, please don't hesitate to reach out!

October 22, 2026

The dealership took care of my needs promptly and am satisfied with great customer service— Noah Mendez did a great job. More

by vernonlabus
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mendez, Noah
Oct 24, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are so pleased you enjoyed your visit to Group 1 Ford of Amarillo! We hope to be of service to you again in the future. Best wishes, Group 1 Ford of Amarillo

October 20, 2026

We were very pleased with the service we received the only thing I would suggest is to communicate with the customer better about the time frame regarding the appointment time especially when customer is More

by jfgarcia17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember.
Oct 21, 2026 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback regarding your recent service visit! We're thrilled to hear you were pleased with our service. We appreciate your suggestions on communication and vehicle availability, and we'll work on improving these areas. Your input helps us serve our customers better. We hope to see you again soon! Group 1 Ford of Amarillo (806) 355-7471

October 19, 2026

Had a great experience with the service department. Came in for a new battery for my vehicle and was out in under an hour. Noah in the service department took care of me and got me in and out fast. More

by mattakalittletuna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noah
Oct 20, 2026 -

Gene Messer Ford of Amarillo responded

Hi, we are very happy to have provided you with such a positive experience! Thank you, and have a fantastic day!

October 18, 2026

I’m 65 and Zack is one of the best salesman I’ve ever experienced. More

by williecleve3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zack and the GM
Oct 19, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we appreciate you taking the time to leave us this feedback. Please don't hesitate to reach out if there's anything additional we can do for you.

October 15, 2026

I made an appointment, a week in advance, to get an oil change. I was at my appointment a few minutes early and was quickly helped. The downside was that it took over 2 hours for an oil change, even More

by Tomie
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shalina Luna
Oct 16, 2026 -

Gene Messer Ford of Amarillo responded

Thank you for your feedback, Tomie. I understand your frustration regarding the wait time for your oil change despite having an appointment. We strive for professionalism and respect for our customers' time, and your experience highlights an area where we can improve. We appreciate your input and will work on enhancing our service efficiency moving forward.

October 13, 2026

I called the dealership and was able to get an appointment today. When i arrived, i was taken care of in accordance with my scheduled time. Noah is my service rep. He is knowledgeable, professio More

by Rlene
Recommend Dealer
Yes
Employees Worked With
Noah
Oct 14, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 10, 2026

Dealership was fast and efficient with my oil change and other services. Would come again More

by Johnrodriguez2296
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay
Oct 12, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 06, 2026

Great costumer service. " Shout out to Noha " friendly and professional. The service was fast and informative. More

by apanders1969
Recommend Dealer
Yes
Employees Worked With
Noha
Oct 08, 2026 -

Gene Messer Ford of Amarillo responded

Hello, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

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