72 Texas Lincoln Dealers

I want to start by saying that I genuinely love the - joshuabotello933

I want to start by saying that I genuinely love the Lincoln brand and my vehicle. My frustration is specifically with the service department at Hooks Lincoln, not Lincoln itself. I scheduled an appointment for Friday, February 20, 2026, and dropped my vehicle off the evening prior on Thursday, February 19, 2026, for recall work. At the time of scheduling, I was assured the vehicle would be completed by Saturday afternoon, February 21, 2026. Based on that commitment, I arranged my schedule accordingly. However, on Saturday afternoon I was informed that my vehicle would not be ready until Monday, which created major issues for my family since I rely on my vehicle to take my kids to school and manage daily responsibilities. Being told by James Perryman (Service Advisor) at the last minute to simply get a rental for Monday was frustrating, especially since rentals are rarely available through this dealership. This situation is particularly disappointing because of my previous experiences here with Chris Moran (Service Manager). During an earlier visit, my vehicle remained at the dealership for nearly two months. During that time, I had to pay out of pocket for a rental vehicle for an extended period due to the lack of available loaner or rental support from the dealership. The first time I brought it in, I still had warranty coverage and raised several concerns, but I felt those issues were not taken seriously or fully addressed. When I returned a second time for warranty-related problems, I ended up paying out of pocket for repairs that could have potentially been covered had the concerns been properly handled during the initial visit. Throughout these experiences, I have consistently struggled with a lack of proactive communication, limited urgency, and no reliable loaner or rental options to support customers while their vehicles are being serviced. As a customer, I expected a higher level of customer care and initiative from a dealership representing a premium brand. At this point, I no longer plan to bring my vehicle back to this service department, even if that means driving further to another Lincoln dealership for service. I hope management takes this feedback seriously and reaches out to address these concerns directly. I would welcome the opportunity to discuss a resolution and see improvements made so future customers receive the level of service expected from a premium dealership.

This is the third vehicle we have bought from the - clfgillett

This is the third vehicle we have bought from the dealership. We love the service we get from them. I plan on buying another one in the near future and will use them again. I highly recommend this dealership to anyone looking to purchase cars, SUVs, or trucks. This is by far the best dealership we’ve dealt with.

Best dealership experience we’ve had in a while. - 01aisles-unmoved

Best dealership experience we’ve had in a while. Sent my wife to check out a Powerstroke, and she didn’t like it. She found the Duramax of her dreams…. Can’t speak enough about how helpful Dakota was in the process. They made a good deal with us, and we took the truck home. I’ve been buying cars on average of 2 a year for the last 20 years…. Do the math, whatever Smith is doing right now- keep it up!! Although it’s creepy as xxxx that cars.com knew we made a deal…. Smdh….technology can be a bit nosey

I purchased new Mazda 6 Gran Touring-oil changes are... - crvmd5

I purchased new Mazda 6 Gran Touring-oil changes are with Quick-lane where they made a large door ding while car was in for oil change- quick-lane manager did not wish to tend to my complaint and said it was no big deal. I complained with Sames ford since they refer purchasers and leases there and although they did reluctantly make the repair after I complained to the manager of maintainence, I later found that my jack was stolen and I priced it at another dealer for about $200.00. That was 3 yrs ago and I had sworn to myself that I would never again purchase or do any business with this dealer or quicklane. This dealer always sends coupons, for maintenance or retail but I prefer to avoid hassles with with this dealer and go to an outside shop or out of town dealer. I do love Mazda and when I take my Mazda to the valley or San Antonio, they are very professional and courteous. I’m sorry that I can’t say many nice things about this dealer.

Purchased vehicle new. - Retiredbc473

Purchased vehicle new. Got home and later noticed there is a defect in the glass on the windshield right in the drivers line of sight. Shown to service dept. and told to bring back on scheduled date for replacement. Vehicle has been there for almost a week and now they say they cant replace it. I paid for a new vehicle free of defects. Thats not what I got and they dont stand behind their bumper to bumper warranty on defects. They said you need to talk to your salesman... like he can do something. If he is even still there. Not happy. Buyers beware. Thought buying a higher end vehicle would come with better service, Not here. Go look somewhere else if you want service after the sale. Sales man reviewed was not who I worked with but it makes you select him.

The worst service I have ever had. - Diana Garcia

The worst service I have ever had. Do not take your vehicle here. Had my Bronco for a week and never got to it. Took it back a 2nd time and still did not fix it. I drove to Tomball ford and they fixed it! The technicians do not know what they are doing.

Great!Dr3 - MATTMENDOZA68

Employees great, the manager are always helpful and the service there is on top of things. Overall reagor dykes is the place to be at

Great service - leland0

Great service at reasonable price. Great dealership to work with. Bought 6 or 7 vehicles from them since they opened in Lamesa. Purchased 4 or 5 more for the company I was CFO for.

This dealership and service business is now SAMES Ford, - C Guist

This dealership and service business is now SAMES Ford, under new ownership. When checking in for our appointment, we were told there was not one and would need to wait our turn- 1 1/2 hours then 45 minutes for the oil change. I showed her the email appointment notice- date, time, confirmation. She said "that is not a guaranteed appointment, you still wait your turn in line. Appointments allow us to know how many people are planning to come, then we know how many technicians to schedule". There is no need to make an appointment at this business, plan to wait your turn.

I Salute Robert Gomez job well done 👍⭐️ I will continue... - Firefighter@50

I Salute Robert Gomez job well done 👍⭐️ I will continue taking my new truck for service there at Bowden I’m very happy with my 2021 Ford F-150

My husband stopped by on a Friday to look at the pick-up - frankswellservice

My husband stopped by on a Friday to look at the pick-up he bought. He put a downpayment on it, just so they wouldn't sell it. Saturday he called and we met the gentlemen from Pampa, TX half way. It was a great deal to see how convenient it was to not have to drive an hour and an hour back. They were very friendly. Very helpful!

I am Beyond VERY DISAPPOINTED (this is an Understatement - Cinnstar

I am Beyond VERY DISAPPOINTED (this is an Understatement and being kind) with the Toliver Ford Maintenance department. Particularly with Kayla Farmer. My Background: I am retired after working over 35 years in the Aviation Maintenance Field. I am a FAA Licensed Airframe and Powerplant Mechanic. I worked for Major Airlines that are now either part of Delta Airlines or United Airlines. Working for them I was not only a licensed mechanic performing everything from routine overnight maintenance, to major overhaul. I became a Lead Mechanic overseeing a crew of licensed mechanics. I then became an Inspector, inspecting work that was completed by the mechanics. I held an FAA “Inspection Authorization”, and could certify a small aircraft “Airworthy” after maintenance. I owned and operated my own small FBO (Fix Base Operation) for this. Lastly I Held a Private Pilot license and was Instrument rated (this means I could fly in clouds by instruments Only). When my Ford F350 was initially brought into the dealership I was given an initial estimate by Kayla Farmer of under 1000. Then on Feb 18 this was revised upwards to 4100-4200. This forced me to rush down to my bank and get a loan. However the Total Bill that I received was just under 5000!!!!!!! (4997.75) I did speak to another representative who represented themselves as Kayla Farmer’s boss prior to receiving the final bill. I am Not Disputing the Work or Cost. It is what it is. What I am upset about is what I feel is a Boldface LIE by the Service Department with a Bold Face Lie of what the cost was going to run. I can only speculate the reason. I am NOT Recommending this Ford dealer to ANYONE. In fact the opposite. I have told my friends that also have Fords to Stay Away!

I got my first new car from this dealership in 1968. - Don L

I got my first new car from this dealership in 1968. Even with a couple of changes in ownership they have been consistent in providing a good buyer experience. I recommend Big Country Ford without hesitation. My most recent new car delivery was about 3 weeks ago.

My oil change was done in a professional manner an the - louisgarcia1982

My oil change was done in a professional manner an the service manager was very courteous.

I just bought a 2025 Explorer from Bailey Auto Plaza in - Whitp

I just bought a 2025 Explorer from Bailey Auto Plaza in Graham. The buying experience was great, and their attention to detail was superb. I would highly recommend doing business with them.

Different type of review here... I intentionally waited... - Cliff Dugas

Different type of review here... I intentionally waited to hit the 50k miles driven from the original miles when I purchased my used 2017 Ford F250 from Silsbee Ford in August 2020. (more like a brand new truck as it was the cleanest I ever encountered). From the moment I called on it back in August 2020 through the purchasing experience a day later and post-follow-up satisfaction checks from Mike, my salesman, and the dealership I have to say they are top-notch! Definitely NOT a typical dealership! I was coming from out of state and Mike worked with me beyond expectations. After test driving and in the office for the financials, I was presented a rundown of the vehicle price; much to my surprise there were none of those frivolous or other dealer trap charges. It was a straight forward great price and bottom line. No need for the back and forth negotiating. The truck had an excellent price, no upcharges so I didn't hesitate to purchase it! I could not believe how easy, fast and genuinely relaxed we all were. Not faking for a sale, Mike and the team at Silsbee are sincere. You can tell it is up to the expectations of the owners and their values and service. Overall great experience with Silsbee Ford and there has been nothing wrong with my truck, which now has 155k miles on it! What a great buy! Thank you Mike and Silsbee Ford!

$50,000 Vehicle doesn’t last 3 weeks! - criket

We bought a vehicle here. First of all, when my husband went to pick it up, they had loaned it out to someone. The truck was already in my husband’s name and covered by our insurance. He had to drive a couple of hours to pick it up. It was muddy and dirty. There was even mud under one of the seats. He hasn’t had it even a month and it’s broken down. Of course, it’s not covered by the warranty. It’s going to cost over $2000 to fix. Stanley Ford didn’t try at all to lessen the cost or help. You would think if someone spent $50,000 on a vehicle that they could count on it lasting at least a month. Even back alley tote the note places would make it right if the vehicle didn’t last a month——- Not Stanley Ford. Fair warning to anyone looking here for a vehicle.

Purchase - Garold

Great experience with sales and finance in the purchase of my new Navigator. Price negotiation was simple and fair. I am looking forward to visiting your new facility. Thanks

1st off you go here deal with Mike...i had a Camaro with... - joejr2772

1st off you go here deal with Mike...i had a Camaro with very high interest on i wanted to trade in,i tried the Chevrolet dealer 1st but was told i had too many vehicles it would be impossible to finance anotherone even tho i was trading 1 in,i pulled in to Pike..Fentons just too look,I told mike what i wanted too do and man did he hook me up,id recommend this place to everyone.

I found them to be very Professional and Personable. - Texas Class

I found them to be very Professional and Personable. I had the pleasure of working with Sales Associate William Moten. He was attentive to detail on my needs for what specifics I require in a new vehicle and kept in touch while he was doing the search. He made himself available for many hours over a month's time, finding the perfect vehicle and getting All my questions answered before the purchase. Go to Paris Ford and ask for William Moten.

Big Spring Ford was excellent. By far the best experience... - lottadot

Big Spring Ford was excellent. By far the best experience I've ever had from a Ford dealership (this is our 6th Ford vehicle). It was quick, no nonsense, had a quote, got a good value on my trade-in and out the door I went.

Very friendly staff. So far have had no problems , only... - Gtstantonplace

Very friendly staff. So far have had no problems , only had my highlander a couple of days. Thank you Chelsea and Kristen.

Sleazy sales tactics -- Smart consumers not welcome - Sm4r7Consumer

Under no circumstances should this dealer be trusted. Saw a great price for a used vehicle, called to verify it was at the dealer and already over the phone in my first interaction with the sales person wanting to find out if it was a "done deal" even though I hadn't physically seen the car or driven it. Appointment time was set and when I arrive, the sales person is nowhere to be seen and other sales people tell me he is "at lunch" despite knowing they had an appointment. We wait 20 minutes and when I inform him he was late for his appointment, he laughs as if its a joke. Fast forward past the vehicle inspection (the car was incredibly dirty despite being at the dealer for over 2 months now), I am informed that they can't honor the price that was advertised on their website because that is no longer what was being listed. Classic bait and switch. Expecting this, since I had informed the sales person of the discrepancies on various websites, the website ads disappeared but not before screen shots and links were saved. I produced printouts of everything I saw, gave them direct links (that no longer worked) and best of all, Google had cached the websites with the low price clearly displayed on the vehicle in question, complete with the exact description and VIN number. The sales person also handed me a newspaper and said that that was the ad they ran just before the car went to another dealer (before returning when I requested it). He said it was from a week prior. When I flipped the paper over, the very top of the newspaper clearly displayed the date from the day before my visit, not the week before. The manager showed a clear lack of understanding on how the internet works and tried to blame google for changing the price. At one point, he even tries to say that this price never appeared on their website and that it has to be faked by google. Seriously. I wish I could've made that up. Eventually, they caved and were willing to sell the car at the price advertised but immediately balked when I said I would pay in cash and not finance. It didn't matter anyway because I did not plan to do business with them. It was very obvious from the start when the sales person was "at lunch" that this dealer is sleazy. They could not deal with the fact that I was so prepared for their obvious tricks. If you are an informed buyer, go somewhere else. These people are not honest at all. As soon as they realized their lies and deceptions weren't going to work, the sales person's smug attitude quickly disappeared.

Outstanding,Professional, understanding and care for - naomi.tafoya25@gmail.com

Outstanding,Professional, understanding and care for elderly. THANK YOU LYNN T. YOU took care of all the issues my mothers car had and kept us updated all through the process.

Talk about great people and service. Mike Vaughan andRon... - Tom Johnson

Talk about great people and service. Mike Vaughan andRon Baron are the best. He did a safety check on my vehicle and explained everything up front, NO surprises. Great Pricing, Great service and on top of all of that, a cleaned vehicle, washed and returned in a timely matter. If you want home town treatment and people who really care,even if you don't have a Lincoln or Mercury head to North Hills Lincoln Mercury in Hurst, you will not be disappointed!!

I drove from the Austin area to get a great deal and it - Jerome Edwards

I drove from the Austin area to get a great deal and it was well worth the 3 hr. drive and my salesman Patrick Beer was GREAT!

Always helpful and spend the time to understand each custome - Happy camper !!!

Pat and his crew of people who work there bend over backward to satisfy each customers need, no matter how busy they are. Thanks to all of the crew. Service is always a pleasure in all departments. Try them, I highly recommend them to anyone.