I'm extremely frustrated! - deannafrazier20
I'm extremely frustrated! I purchased my 2020 Lincoln Navigator from Jim Bass Cars and Trucks on February 26, 2024. It only had 28,000 miles. Since then, it has been serviced at both Jim Bass and Rogers Lincoln six times. Jim Bass even kept it for three weeks. I gave birth in August 2024, and my husband had to pick it up while I was being discharged! The same electrical problems keep occurring. My breaking point was in December when the car locked my 4 month old son inside! Lincoln has updated their app. I can now access the full service history! I’m absolutely furious to discover that the previous owner had the same electrical issue serviced FOUR times! I usually avoid buying used cars, but I thought I was making a smart choice to save money for our IVF. Instead, I feel totally taken advantage of and am now $9,000 to $10,000 upside down. That means an extra $200 to $300 each month if I decide to trade it in! I reached out to my salesman, and he recommended that I contact Lincoln to inquire about a buyback. When I spoke to the representative, she informed me that my request was denied without offering an explanation! I feel so cheated! I’ve purchased my last four vehicles from them! Rant over. Expensive lesson learned! Needless to say I won’t buy or recommend them again!
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