65 New York Toyota Dealers

I am very happy with my car, I bought a Rab4 Prime and I - Cltoribio917

I am very happy with my car, I bought a Rab4 Prime and I am very pleased with my purchase thanks to Abraham Makany in sales department and accounting department, also need to give a high five in maintenance department to Richie, he is very helpful and knowledgeable with everyone and knows how to do his job, he managed in getting people out of there fast, first time i went for maintenance didn't have same luck until I finally met with Richie, thanks Richie, keep it up.

IT WAS EASY. - Dud

IT WAS EASY.THEY TOOK CARE OF ALL MY NEEDS, DMV.INSURANCE, PLATES & FINANCE great place to purchase a car

Great interaction with Gwen with regards to the purchase - fa7400

Great interaction with Gwen with regards to the purchase /sale of a vehicle . The process was seamless

My experience with Wedt Herr Toyota was exceptional. - Tevans911

My experience with Wedt Herr Toyota was exceptional. My salesperson, Fahad, was pleasant and professional. He made the entire process of buying pleasurable and actually fun. The staff I encountered were all customer oriented and enjoyable to interact with. I would highly recommend doing business with them again.

I called to have my tranmission fluid changed. - Grasso, John

I called to have my tranmission fluid changed. Made the appointment. Got there and they said I was having a flush. I said the appointment was for fluid change not a flush. The service manager convinced me a flush was the best way to go, so I agreed to it. He gave me a coupon for $40.00 off which I appreciate . I ask him to have some one change my oil filter, which I supplied. He said ok. Very nice man. There was also a recall on the lower front bumper, for clips and fasteners. So after 3 hours of waiting we received the car and went home. The ride home was concerning, the brakes had a shutter and the ride was definitely different. You hear all sorts of things about dealership practices and you don't want to believe it. But I wonder if any of it's true? The tranmission seems ok , but I am going to find another dealership or auto mechanic to inspect the front end. The brakes are fine , I inspected them 2 week ago. It's like the nut on the tie rod was moved. Any out there experience any weird situations like this?

Very friendly staff that communicates well and is always - isaiah

Very friendly staff that communicates well and is always consistently focused on the customer best interest

I had a great experience with Travis. - Kameroncruz104

I had a great experience with Travis. Made the process super easy. Thank you Travis!

Dealt with this dealership for years now! - Mikdono5

Dealt with this dealership for years now! Never dissatisfied! Kudos to my most recent Product Specialist Dan Miller! This was my second purchase from him! From start to finish it was a fantastic experience! All questions answered honestly! Dan has many years at this dealership and you can see his dedication and caring for the customer! I highly recommend him!

My experience at this dealership was amazing ! - Savannah

My experience at this dealership was amazing ! My Husband & I walked in and everybody was warm and inviting!! I was greeted at the front desk by a young lady and she directed me to an available sales rep and I met Arvind! He was so attentive and personal ! He pointed us in the right direction! We are now working with Arvind on a preorder Escalade !

I enjoy coming here,. - jandan1954

I enjoy coming here,.I feel my car gets great care. If I had to say anything negative I would have to say I was there for over 2 hours. That seemed a little bit long. But I feel it is worth it. They do a GREAT JOB! Thank you BASIL!

Naomi and service department are the best Easy - carylkane

Naomi and service department are the best Easy communication and updates on car status romeo runs a very professional department

They dealership was disorganized and rude. - mglancyot

They dealership was disorganized and rude. I made two appointments to test drive cars and both times they didn't have the car for me to test drive. When I asked they said I should try another car. This is ridiculous

Tom Sedor was 100% from the very start! - crog2013

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

Seth was amazing in working with my son. - Greghenterprises

Seth was amazing in working with my son. We will be back in the future

I can’t say enough amazing things about Mohamed Bouzerd, - Shaofan

I can’t say enough amazing things about Mohamed Bouzerd, the sales manager at Plaza Auto Mall! He went above and beyond to help me fulfill my dream of owning the 2025 Land Cruiser. From the moment I stepped into the dealership, Mohamed’s professionalism, attentiveness, and genuine care stood out. He took the time to answer all my questions, guided me through every detail of the car, and made the entire buying process smooth and stress-free. His dedication and expertise were evident throughout, turning what could have been a complex process into an enjoyable experience. A huge thank you to Mohamed for making my dream car a reality! If you’re in the market for a vehicle and want a sales manager who truly prioritizes his customers, look no further than Mohamed Bouzerd!

Undisclosed Hidden Fees were to be added at checkin. - No more Toyota’s for us

Undisclosed Hidden Fees were to be added at checkin. But asked for a cost estimate before service was even scheduled.

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

Bought a 2024 Toyota Camry SE from Wyatt in January great - Randy R.

Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in

Had an excellent experience purchasing a RAV4 Hybrid XLE. - Jeff G

Had an excellent experience purchasing a RAV4 Hybrid XLE. Sales team was very friendly and Ray the manager was a straight shooter. Never easy buying a car but they did a good job.

Purchased 4 new tires from Newburgh Toyota on October - dmanotk

Purchased 4 new tires from Newburgh Toyota on October 2023. Had a flat tire on 1/10/2023. They didn’t have my tire in stock but ordered a replacement and it arrived the next day. Tire was covered under warranty just had to pay labor for tire installation and the cost for a new tire pressure sensor plus labor. Steve Conrad insured I was taken care of and in the road again ASAP . Thanks Steve. Darrin Erwin

I had a very pleasant experience at this dealership. - PaulH81

I had a very pleasant experience at this dealership. Nick Tsolkas was very informative, trustworthy and helpful throughout my whole process of leasing my car. I would highly recommend this dealership and ask for Nick! Thank you again.

I found a new grand highlander from them, I called them - w grove

I found a new grand highlander from them, I called them and asked if they would sell out of state. They said yes. They sent me an email with detailed pricing. I asked to put a deposit on the vehicle, which they said they can’t do until it is in freight mode. I said Ok, call me asap and I will put it down immediately. They just called me and told me that the vehicle had been sold to someone locally because those people are allowed to put down a deposit. I specifically asked them if they would sell this vehicle to someone out of state. Don’t appreciate being lied to by Kimberly Taylor and the sales managers at Williams Toyota of Binghamton.

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

My vehicle was misdiagnosed and was deliberately damaged - Linda

My vehicle was misdiagnosed and was deliberately damaged during the diagnosis! The quoted me $4500 for the repair they thought it needed. Do NOT take your vehicle there…..they are dishonest hacks!

After contacting the Northtown Toyota dealership (see - Hogan

After contacting the Northtown Toyota dealership (see attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt Georger. And the response was what I expected, i.e., NOT Customer Loyalty positive. Customer loyalty is a measure of a customer's likeliness to do repeat business with a company or brand. It is the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services a customer receives from a business Matt was quick to point out that because the car wasn’t worth it to him than $9,000.00 is all he would have given us. It didn’t matter about my father’s 40 year customer loyalty to the dealership and the Toyota brand, only that Matt needed to make a $3,000.00 profit. I asked Matt to do a bit more research on the matter and get back to me. After another week & email did he finally contact me back and again I heard the same song, i.e., money is more important than customer loyalty. Finally, I was hoping that Toyota North America unlike Matt Georger, is not all about the money and understands the great value of customer loyalty. Please feel free to contact me with comments & questions Thank you Robert J. Benfanti 804-892-4476 robert,benfanti@verizon.net Attachment Reference # 230427000180 On Tuesday, April 25, 2023 I sent the below comment to the Northtown Toyota dealership @ 1135 Millersport Hwy, Amherst, NY 14226, via the Quick Contact page on their website and have yet to get a response. On Wednesday, April 19, I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Including this vehicle, for the past 40 years my father & sister have been purchasing and servicing all their vehicles from your Northtown Toyota, so I’m thinking where else to better sell it. BOY was I wrong, your sales department only verbally offered me $9,000 for it. SO, I went over to CarMax and they offered in writing $11.400.00. SO, I must ask where was the loyalty to a 40-year customer? Why was it better for a customer whom has spent thousands of dollars at your dealership over the last 4 decades to go down the street and get 25% more for their vehicle from a dealership that they just met? I would like a response from the Northtown Toyota General Manager Please see if you can help. Thank you Robert J. Benfanti Robert.benfanti@verizon.net 804-892-4476

I brought my 2007 Prius for a routine brake actuator - Michael

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

They told me about a car I was interested in and 29... - lancefreudiger

They told me about a car I was interested in and 29 minutes I called back to discover it was “sold”. They told me about another car. When I checked online I found that it had the same VIN and mileage as the first car. When I called to question this he hung up. I would say it’s a case of bait and switch.

I purchased a 2023 Toyota Prius Prime XSE in November - rakornbl

I purchased a 2023 Toyota Prius Prime XSE in November 2023. The dealership failed to notify me that there were no snow tires available for this car when I purchased it, and I live in Syracuse, NY, which has one of the snowiest winters in the northeast. I have owned Prius's since 2006 and learned that snow tires were essential for navigating Central New York roads in the winter. I researched and discovered that I could create a snow tire that fit the car by combining a certain size tire and hub. I got the dealer's parts department to order the tires and hubs I selected and they ordered the wrong hub and had to reorder it. They finally got the order right and installed the snow tires. After the tires were installed, the TPMS low pressure indicator lit up. I brought the car back to the dealer and they told me that they failed to order the correct TPMS sensors for the snow tires, and had to order the correct ones. In all, I made 3 extra trips to the dealer to get snow tires put on my new car, but my main complaint is that the car was sold to me without telling me that there was a problem with snow tire availability. In addition, the cost for the custom-made snow tires was substantially more than if I had snow tires already available for the car.

Deb Federovich top notch salesperson. - sscadden2000

Deb Federovich top notch salesperson. Handled my purchases and leases seamlessly. The service dept also does a great job scheduling appointments and taking care of whatever needs to be done. I’ve recommended this dealership many times based on my experience with them over the years.

Just bought our first Toyota from John Flint @ Steet... - nielyerdon

Just bought our first Toyota from John Flint @ Steet Toyota in June a 2019 Camry .I like this car.In Sept . we bought a 2020 Carolla from John .This man is a credit to his profession no hardball tactics honest & upfront.We had a small paint issue which he took care of right away .Thank you John & the man who did the work.We both are happy campers.In a few years we will be back.