65 New York Toyota Dealers

The sales person Abraham Makany was very professional, - cvsharma

The sales person Abraham Makany was very professional, very helpful, and made the experience of buying a car a simple and happy experience. He was very supportive with my auto insurance problems and actually found me the solution.

Just purchased our third Toyota from West Herr Toyota in - kram2

Just purchased our third Toyota from West Herr Toyota in Orchard Park. I wanted to trade my 2020 Prius Prime for a 2025 RAV4 PHEV. I worked for almost four months with Brandon McCabe to finally get the car. It was worth the efforts. My deepest appreciation for his assistance. In addition, I’ve always found the service department at West Herr’s Chevrolet and Toyota locations to be of the highest quality.

I was browsing cars to see what was out there I came - forlorn_rumbas.6d

I was browsing cars to see what was out there I came across a 2024 GR 86 I booked an appointment through Robin and looked at the car the next day Jon Granger is whom I dealt with and this was the best car buying experience I have ever dealt with, stress free, pain free, zero pressure I did purchase the car and highly recommend them

My experience at West Herr Toyota was great. - Soeb

My experience at West Herr Toyota was great. My experience at West Herr Toyota was great. Very professional and the service was quick and easy

Salesman was super helpful. - Hracecar18

Salesman was super helpful. Took a lot of time with us. Picking up our vehicle was very easy and all paperwork was in order before we arrived. Everything went very smoothly and I would highly recommend to anyone looking for a new car.

Noah O'Byrne and the entire staff were great to deal - smca55555

Noah O'Byrne and the entire staff were great to deal with! Thank you all.

Travis Short was excellent,he helped us right away - maholyana

Travis Short was excellent,he helped us right away getting things done. we really appreciated his patience and quickness with us.

From start to finish, Basil Toyota service is excellent. - Nana

From start to finish, Basil Toyota service is excellent. Mike O. Is very knowledgeable, supportive, and worked with us throughout the whole process, making sure everything was just right, explaining everything each step of the way. Thank you Mike for everything you did to make my purchase easy and smooth and checking all the boxes for me. We also extend our thanks Jamie B. In the Service Center. Again smooth sailing, excellent care and service. Would highly recommend Basil Toyota!

Dan Miller at Toyota helped us find a vehicle that works - JenileeFlinton

Dan Miller at Toyota helped us find a vehicle that works for our family. The process was efficient and easy and we were able to complete the process in two quick visits. Dan was thorough explaining the vehicle and all it has to offer.

My experience at this dealership was amazing ! - Savannah

My experience at this dealership was amazing ! My Husband & I walked in and everybody was warm and inviting!! I was greeted at the front desk by a young lady and she directed me to an available sales rep and I met Arvind! He was so attentive and personal ! He pointed us in the right direction! We are now working with Arvind on a preorder Escalade !

They dealership was disorganized and rude. - mglancyot

They dealership was disorganized and rude. I made two appointments to test drive cars and both times they didn't have the car for me to test drive. When I asked they said I should try another car. This is ridiculous

I've had a couple friends use Romeo Toyota, and i needed - arte_loretta

I've had a couple friends use Romeo Toyota, and i needed a car in a bad way! So i took a chance, wanting a lease but ended up with my own purchase, which is what i really wanted in the first place! Michael Scott was my dealer, and i have nothing but good things to say about him, his patience, his knowledge and kind personality. His willingness to answer all my annoying questions and keep me on speeddial! I love my new, used Toyota Rav and i thank you all. A special shout out to Paul as well, he helped me financially make the purchase happen!

Tom Sedor was 100% from the very start! - crog2013

Tom Sedor was 100% from the very start! Tom educated me about the car and made me feel so informed of my purchase! Tom is the best!!!

Seth was amazing in working with my son. - Greghenterprises

Seth was amazing in working with my son. We will be back in the future

I can’t say enough amazing things about Mohamed Bouzerd, - Shaofan

I can’t say enough amazing things about Mohamed Bouzerd, the sales manager at Plaza Auto Mall! He went above and beyond to help me fulfill my dream of owning the 2025 Land Cruiser. From the moment I stepped into the dealership, Mohamed’s professionalism, attentiveness, and genuine care stood out. He took the time to answer all my questions, guided me through every detail of the car, and made the entire buying process smooth and stress-free. His dedication and expertise were evident throughout, turning what could have been a complex process into an enjoyable experience. A huge thank you to Mohamed for making my dream car a reality! If you’re in the market for a vehicle and want a sales manager who truly prioritizes his customers, look no further than Mohamed Bouzerd!

Undisclosed Hidden Fees were to be added at checkin. - No more Toyota’s for us

Undisclosed Hidden Fees were to be added at checkin. But asked for a cost estimate before service was even scheduled.

Great place to take your Toyota. - Marci R

Great place to take your Toyota. They were able to fully fix my car issues, despite some complications along the way. Justin (the Service Manager) was great to work with and I would highly recommend them to other Toyota owners.

Bought a 2024 Toyota Camry SE from Wyatt in January great - Randy R.

Bought a 2024 Toyota Camry SE from Wyatt in January great guy and gave me a great deal and very fair with my trade-in

Purchased 4 new tires from Newburgh Toyota on October - dmanotk

Purchased 4 new tires from Newburgh Toyota on October 2023. Had a flat tire on 1/10/2023. They didn’t have my tire in stock but ordered a replacement and it arrived the next day. Tire was covered under warranty just had to pay labor for tire installation and the cost for a new tire pressure sensor plus labor. Steve Conrad insured I was taken care of and in the road again ASAP . Thanks Steve. Darrin Erwin

I had a very pleasant experience at this dealership. - PaulH81

I had a very pleasant experience at this dealership. Nick Tsolkas was very informative, trustworthy and helpful throughout my whole process of leasing my car. I would highly recommend this dealership and ask for Nick! Thank you again.

I purchased a car from Riverhead Toyota very recently, my... - gajh2014

I purchased a car from Riverhead Toyota very recently, my salesman was Ali Shah. Ali was very, very helpful in my decision to purchase a Rav4 vehicle that was for sale at Riverhead Toyota dealership. The first thing was the dealer location was approximately 2 hours driving distance from where I live. I asked Ali if he could send me a phone recording of the car and he did. I explained that the distance was a barrier to the sale because if I didn't like the car or something went awry with my trade-in purchase, I could have taken a rather long trip for nothing. Ali obliged to drive the car to me. After seeing the car on video and reading the Carfax report everything looked great. I also provide photos of my trade-in vehicle and it was also in pristine condition. Ali dropped the vehicle off to me, we did the paperwork and exchanged keys and I have to tell you I got the car of my dreams only because of Ali. Thank you, Ali. I will always remember your professionalism and dedication to your trade. You deserve awards in your field, in my humble opinion. Gerard H.

I found a new grand highlander from them, I called them - w grove

I found a new grand highlander from them, I called them and asked if they would sell out of state. They said yes. They sent me an email with detailed pricing. I asked to put a deposit on the vehicle, which they said they can’t do until it is in freight mode. I said Ok, call me asap and I will put it down immediately. They just called me and told me that the vehicle had been sold to someone locally because those people are allowed to put down a deposit. I specifically asked them if they would sell this vehicle to someone out of state. Don’t appreciate being lied to by Kimberly Taylor and the sales managers at Williams Toyota of Binghamton.

2017 Toyota Tacoma - Phil

Great Service, they tried to talk me into buying the Tacoma. Explained everything out fine and made me feel right at home. Great vehicle and great price,

My vehicle was misdiagnosed and was deliberately damaged - Linda

My vehicle was misdiagnosed and was deliberately damaged during the diagnosis! The quoted me $4500 for the repair they thought it needed. Do NOT take your vehicle there…..they are dishonest hacks!

After contacting the Northtown Toyota dealership (see - Hogan

After contacting the Northtown Toyota dealership (see attachment) on 4/25/2023, then the Toyota Brand Engagement Center on 4/27/2023 & again on 4/29/23 did I get a response from the General Manager, Matt Georger. And the response was what I expected, i.e., NOT Customer Loyalty positive. Customer loyalty is a measure of a customer's likeliness to do repeat business with a company or brand. It is the result of customer satisfaction, positive customer experiences, and the overall value of the goods or services a customer receives from a business Matt was quick to point out that because the car wasn’t worth it to him than $9,000.00 is all he would have given us. It didn’t matter about my father’s 40 year customer loyalty to the dealership and the Toyota brand, only that Matt needed to make a $3,000.00 profit. I asked Matt to do a bit more research on the matter and get back to me. After another week & email did he finally contact me back and again I heard the same song, i.e., money is more important than customer loyalty. Finally, I was hoping that Toyota North America unlike Matt Georger, is not all about the money and understands the great value of customer loyalty. Please feel free to contact me with comments & questions Thank you Robert J. Benfanti 804-892-4476 robert,benfanti@verizon.net Attachment Reference # 230427000180 On Tuesday, April 25, 2023 I sent the below comment to the Northtown Toyota dealership @ 1135 Millersport Hwy, Amherst, NY 14226, via the Quick Contact page on their website and have yet to get a response. On Wednesday, April 19, I brought in my 97-year-old fathers 2012 Toyota Corolla with 29, 000 miles to sell. Including this vehicle, for the past 40 years my father & sister have been purchasing and servicing all their vehicles from your Northtown Toyota, so I’m thinking where else to better sell it. BOY was I wrong, your sales department only verbally offered me $9,000 for it. SO, I went over to CarMax and they offered in writing $11.400.00. SO, I must ask where was the loyalty to a 40-year customer? Why was it better for a customer whom has spent thousands of dollars at your dealership over the last 4 decades to go down the street and get 25% more for their vehicle from a dealership that they just met? I would like a response from the Northtown Toyota General Manager Please see if you can help. Thank you Robert J. Benfanti Robert.benfanti@verizon.net 804-892-4476

I brought my 2007 Prius for a routine brake actuator - Michael

I brought my 2007 Prius for a routine brake actuator replacement. On the day of my appointment I show up to their service department. They tell me they don't show an appointment for me. I then show them their business card with the appointment date and time written by them. They then take my car in. A week later I get my car back. After paying $3000 plus for parts and labor they pull my car out. I immediately see the warning light illuminating on the dashboard indicating a problem with my hybrid battery system. I inquire the service manager about the warning light. He tells me that due to the age of my car, the hybrid battery failed and that I would need to pay to have it fixed. I never had an issue with my hybrid system so I'm very skeptical about the manager explanation. I tried getting an answer from Toyota corporate and their customer service, but nobody can explain why I wasn't told about my battery problem before they started working on the brake actuator. I would had never authorized their service department to continue working on my brakes if they would had told me that I had a major issue with the hybrid battery.

They told me about a car I was interested in and 29... - lancefreudiger

They told me about a car I was interested in and 29 minutes I called back to discover it was “sold”. They told me about another car. When I checked online I found that it had the same VIN and mileage as the first car. When I called to question this he hung up. I would say it’s a case of bait and switch.

I purchased a 2023 Toyota Prius Prime XSE in November - rakornbl

I purchased a 2023 Toyota Prius Prime XSE in November 2023. The dealership failed to notify me that there were no snow tires available for this car when I purchased it, and I live in Syracuse, NY, which has one of the snowiest winters in the northeast. I have owned Prius's since 2006 and learned that snow tires were essential for navigating Central New York roads in the winter. I researched and discovered that I could create a snow tire that fit the car by combining a certain size tire and hub. I got the dealer's parts department to order the tires and hubs I selected and they ordered the wrong hub and had to reorder it. They finally got the order right and installed the snow tires. After the tires were installed, the TPMS low pressure indicator lit up. I brought the car back to the dealer and they told me that they failed to order the correct TPMS sensors for the snow tires, and had to order the correct ones. In all, I made 3 extra trips to the dealer to get snow tires put on my new car, but my main complaint is that the car was sold to me without telling me that there was a problem with snow tire availability. In addition, the cost for the custom-made snow tires was substantially more than if I had snow tires already available for the car.

Deb Federovich top notch salesperson. - sscadden2000

Deb Federovich top notch salesperson. Handled my purchases and leases seamlessly. The service dept also does a great job scheduling appointments and taking care of whatever needs to be done. I’ve recommended this dealership many times based on my experience with them over the years.

Dave Bosworth completed our purchase of a 2025 Toyota - Judy.black3901

Dave Bosworth completed our purchase of a 2025 Toyota RAV4 in 24 hours. He took great care to complete all paperwork, registering, and obtaining insurance cards from our insurance company. The dealership made the experience hassle free on our part. I appreciated having my phone set with the car and Dave's tutorial with the technology. He even sent a thank you note. This is the 4th Toyota I’ve purchased from Steet Toyota in Johnstown. I highly recommend them, that’s why I returned for this purchase. Judy Black