Romano Toyota

I've seen the commercials from Romano advertising " service your vehicle here even if you didn't buy it from us". That's a load of crap. I brought a vehicle to them for an oil change and a noise. They service your vehicle here even if you didn't buy it from us". That's a load of crap. I brought a vehicle to them for an oil change and a noise. They refused to look at the noise because another dealer looked at it 4 months ago. I understand not wanting to get involved in it however the vehicle is still under factory warranty. I had them do the oil change and asked them to document my complaint about the noise on the repair order and the fact that they told me to take it back to the dealer who looked at it. The advisor( Frank Placito) laughed and said he wasn't doing that. That's a great way to earn someone's business. Needless to say I will never return to Romano. I have family who bought there and have had similar experiences with the service department. Poor customer service and unprofessional. More

A nightmare from the start. The new salesperson I got was extremely shady--he misled, deceived, and lied throughout the transaction (all while wearing a giant, garish, "Jesus on The new salesperson I got was extremely shady--he misled, deceived, and lied throughout the transaction (all while wearing a giant, garish, "Jesus on the Cross" watch!). Every question I asked required him to make a trip to his boss for clarification or permission to respond. I would advise everyone looking for a car to look elsewhere, as I should have done. More

First time Toyota buyer. Where to begin? They screwed up the bill of sale about 4 times and I had to keep resigning it. They changed the optional dealership fee from $125 to Where to begin? They screwed up the bill of sale about 4 times and I had to keep resigning it. They changed the optional dealership fee from $125 to $175, and then charged me an additional $77 on top of that when I came in to pick up my brand new car. I'm not sure why I was charged any fee as I did like 90% of the paperwork myself and it was only a transference of registration and plates from my old car I had already sold. The guy I was dealing with didn't even have the time to be there so someone else had to cash me out and show me the features of my car. Now I'm here trying to get my first service done on my car. I call up the service center and they schedule me. I call up the day before to ask when I have to show up, he tells me I have to leave it there the whole day, but also says they can't do what I scheduled to have done on the car and I have to reschedule it, so now I'm going to go over the miles for my warranty to be valid. I try to call the manager, he's too busy, the lady I was on the phone with hung up on me twice and I was not being rude to her. I had to call a different Romano store and the lady took my information and she said the manager would get back with me. Well guess what? He never did and now the store is closed. I'm being treated like I bought from a used car salesman at a discount lot dealership. Won't even honor the free 2 year total Toyota care maintenance that comes with my purchase. More

Very poor experience! Zach provided very little information vital to the transaction. I am still getting mail from all the places my credit was run, when I financed throug Zach provided very little information vital to the transaction. I am still getting mail from all the places my credit was run, when I financed through my own bank, and I'm sure my credit has taken a hit! Zach assured me everything was place, but it was not even close. No transparency on final numbers, unwilling to refund deposits, unwilling to work with you. DO NOT RECOMMEND! More