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Northtown Toyota

Amherst, NY

4.1
142 Reviews

1135 Millersport Highway

Amherst, NY

14226

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142 Reviews of Northtown Toyota

November 06, 2026

The people there are very pleasant. It is clean and organized. The service for me is outstanding. More

by johncogley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erie Palmer.
Nov 06, 2026 -

Northtown Toyota responded

John, thank you for the five-star rating! We truly appreciate your support and are thrilled that you chose Northtown Toyota for your automotive needs.

November 04, 2026

They have excellent employees. You will get great service for your car. Their cost is extremely reasonable for service. More

by gbarun444
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Gill, Ryan Cassidy
Nov 04, 2026 -

Northtown Toyota responded

Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Northtown Toyota. Safe travels!

November 02, 2026

I love Toyota. They tell you what you need to keep your car in good condition. Eric was very professional and nice. His explanations were understandable. I wait More

by Marycat1230
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric at the service desk
Nov 03, 2026 -

Northtown Toyota responded

Thank you for sharing your positive feedback with Eric and the team; we appreciate it! -Northtown Toyota

November 02, 2026

Dave was kind, patient, and efficient. My recall was completed ahead of schedule! They were a pleasure to work with. Thank you More

by clarityhope
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Cassidy
Nov 02, 2026 -

clarityhope responded

Thank you for your service

November 01, 2026

My experience was excellent and I would go back again Eric was very help ful More

by fabian.lorri
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Eric
November 01, 2026

The service advisor was great. Only three stars because the old inspection sticker was left On the floor in pieces and the windshield looked Like a dog hD licked it. More

by moskal33
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon
Nov 02, 2026 -

Northtown Toyota responded

Thank you for your feedback. I'm glad to hear the service advisor met your expectations. We apologize for the oversight with the inspection sticker and the cleanliness of your windshield. We'll work on addressing these details in future visits. If there's anything more I can assist with, please reach out to me directly. - EJ Gonser - Service Manager - (716) 836-4600 x 11120

October 29, 2026

Dealer manager was excellent as was everyone in service department. It is easy to recommend them. More

by rez10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 05, 2026 -

Northtown Toyota responded

We sincerely appreciate your vote of confidence. Thanks for recommending our service department at Northtown Toyota!

October 25, 2026

Helpful finding me a less expensive solution to my repair. Courteous and friendly. Free Uber ride home was helpful. More

by Jc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jr Perez
Nov 03, 2026 -

Northtown Toyota responded

We're glad you found a more affordable repair solution with us. It's great to hear our team was courteous and friendly, and that the free Uber ride home was a big help. Thanks for choosing Northtown Toyota!

October 24, 2026

Beverly was courteous and very helpful and my service was completed as she advised it would be. More

by dwillows
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Beverly
Nov 02, 2026 -

Northtown Toyota responded

Thanks for choosing Northtown Toyota! See you next time, Dwillows. We are happy that Deverly was helpful with all your service needs.

October 24, 2026

Stay away, if you value your time and money. Check your manual to see what’s actually required for your mileage. More

by Avoid Northtown
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Beverly Smith
Oct 26, 2026 -

Northtown Toyota responded

We're sorry to hear about your experience and appreciate your feedback. We always aim to provide clear and necessary services for our customers. If you'd like to discuss this further or have any other concerns, please reach out directly. Thank you, EJ Gonser - Service Manager - (716) 836-4600 x 11120

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